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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Drop my car off 10:30 for an oil change and didn't get it back till around 1:15
Business response:
Thank you for sharing your feedback. We appreciate you bringing your vehicle in for service and apologize that your oil change took longer than expected. We understand your time is valuable, and we’re always working to improve our process and keep wait times as efficient as possible. Thank you for choosing Reliable Nissan, and we appreciate your patience and business.
I was told I would only pay 59. 95 for my oil change and ended up paying 70.23 not what I was told disappointing.
Business response:
We are disappointed to hear about your recent experience and the concerns you’ve shared regarding pricing for your oil change. We strive to provide clear and accurate pricing information so customers know what to expect before service is completed. We appreciate you taking the time to share your feedback, as it helps us continue to review and improve our overall customer experience. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
I want to return the car for check up The tires are not properly aligned
Business response:
Thank you for letting us know. We’re sorry to hear you’re experiencing an issue with your tires. We can definitely help get this checked out. Please bring your vehicle back in so our service team can inspect the alignment and make sure everything is corrected properly. If you can, call ahead to schedule a time so we can get you in as quickly as possible and minimize your wait. We appreciate you giving us the opportunity to take care of this for you and will make sure it’s handled.
The fact that Reliable Nissan makes customers pay for their Lyft rides and extra fee for using a credit card makes the establishment unattractive. I find it remarkable that customer focus on the simple things is lacking.
Business response:
Thank you for your feedback. We appreciate you sharing your concerns and understand how charges for Lyft transportation and credit card payments can be frustrating. We strive to provide a positive customer experience, and your comments about customer convenience and attention to the details that matter most are valuable to us. We will share your feedback with our management team as we continually evaluate our policies and look for ways to better serve our customers. Thank you for bringing this to our attention.
Went for an oil change they left the plug loose leaked oil all over my driveway and my son's driveway Still haven't cleaned it up
Oil change was done Saturday they left the plug loose oil still on my driveway on my son's driveway it needs to be cleaned up so disappointed with my experience
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding the oil change service and resulting oil leak. We strive to complete all services correctly and ensure vehicles are returned in safe and clean condition. We appreciate you taking the time to share your feedback, as it helps us review and improve our overall service process. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
They screwed me over on n oil changed blaming the previous worked that was done
Business response:
Thank you for sharing your feedback. We're sorry to hear that you left feeling frustrated after your oil change experience. We understand how important clear communication and trust are when it comes to vehicle service. We would appreciate the opportunity to learn more about what happened and address your concerns directly. Please contact our management team at your convenience so we can review the details of your visit and work toward a resolution. Thank you for bringing this to our attention, and we hope to have the chance... read more
They were not organized, did not know we had an appointment and were overpriced, charging extra for everything
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding your service visit, including communication, pricing, and organization. We strive to ensure appointments are properly handled, pricing is clearly communicated, and all charges are fully explained prior to any work being performed. We appreciate you taking the time to share your feedback, as it helps us review and improve our overall service experience. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
Waiting 8 hours for an oil change and couldn’t get a call back when asked for the status on the oil change. Didn’t check a service I had requested for.
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding the length of your service visit, communication, and requested services. We strive to provide timely updates and ensure all customer requests are properly addressed during each visit. We appreciate you taking the time to share your feedback, as it helps us improve our communication and overall service experience. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 10,037 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 8:00 a.m.