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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Well, you sold me a car with a busted transmission, and even though I purchased it on the 29th, I still don't have the vehicle because it's sitting in your service center waiting for a part.
Business response:
We are disappointed to hear about the concerns you shared regarding your vehicle purchase and the delay in receiving your vehicle. We strive to provide a positive ownership experience and timely communication throughout the process. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com for further assistance.
I have had my Altima serviced ONLY by Reliable for 5+ yrs. I received an email where I had a $42 credit in the service dept. Tried to use it today. I was told they knew nothing about it and conveniently the system was down so they could not accept it. "Not that I think you made it up." Walking through the building I see every employee working on computers! So much for loyalty.
Business response:
Thank you for taking the time to provide feedback, and for being a loyal customer for over five years. We understand how frustrating it must be to present a credit you received through official communication, only to be met with uncertainty and an explanation that did not sit well. That kind of experience should not leave a long-term customer feeling dismissed, and we regret that it did. We would welcome the opportunity to look into the details of your visit and learn more about what happened with that credit. Please reach o... read more
Bad crews. Poor work. Poorly maintained. Bad restrooms. Overpriced. Poor/bad management. Awful service. The worst.
Business response:
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We take concerns about our facilities, workmanship, customer service, and management seriously, and we'd appreciate the opportunity to learn more about what happened. If you're willing, please contact us directly so we can discuss your experience and work toward making things right.
Took my car in the first time because it was not starting, they kept my car for two days all it was for the battery. They did not give me a car to drive. So I was at my car for two days. After two days of driving, I noticed my hood was left unlatched. Thank God it didn't come open and we were involved in a wreck.???? took my car back after two days because the brakes were making noise. They told me it would take one hour to do a break check I was in for a little more than two hours. still was not offered a car or a ride home... read more
Business response:
Thank you for taking the time to share your experience. We're sorry to hear that your recent visits did not meet your expectations. We understand how frustrating it is to be without your vehicle, and we apologize for the inconvenience you experienced. We're especially concerned to hear that your hood was left unlatched after your battery service, as safety is our top priority. We also regret the longer-than-expected wait during your brake inspection and any confusion regarding transportation options or the inspection fee. Yo... read more
Work took longer than expected, during xx out other work necessary was identified. Was suppose to take an hr and half. Took over 2 hours.
Business response:
Thank you for your feedback. We apologize that your visit took longer than expected. While we're glad our inspection helped identify additional maintenance needs for your vehicle, we understand that exceeding the original estimated service time can be frustrating. We appreciate your patience and your comments, as they help us improve our communication and scheduling. We hope to provide you with a faster and even better experience on your next visit.
Extremely bad communication and follow up skills. Incapable of carrying out job requirements. Not good.
Business response:
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Clear communication and timely follow-up are essential to the level of service we strive to provide, and we regret that we fell short during your visit. We value your feedback and would appreciate the opportunity to learn more about what happened and see how we can make things right. Please reach out to our management team at your convenience so we can address your concerns directly. Thank you for br... read more
Great service personnel and a d f g h j k l z x c
Business response:
Thank you for taking the time to share your feedback with us. We are glad to hear that our service personnel made a positive impression during your visit. It means a great deal to our team to know that their efforts are recognized, and we look forward to continuing to provide you with quality service at Reliable Nissan.
When a customer comes in with a coupon, we expect to pay the price shown. This doesn’t mean include all of the “fake fees” that is normal for an oil change. Did they do a good service? I hope so that's why I bought it in. Is the price good? I don’t know being in a coupon and see for yourself. All i know the next time I get an advertisement, I will review and scrutinize the fine print before i go in. Many shops can change my oil and many others have coupons that are valid without hidden fees.
Business response:
Thank you for taking the time to share your feedback. We understand your frustration regarding the coupon pricing and appreciate you bringing your concerns to our attention. We always want our customers to feel informed and confident about the services and pricing they receive. We apologize for any confusion or disappointment you experienced with the final cost of your oil change. We will review your feedback with our team to ensure we are communicating all pricing details as clearly as possible. We appreciate your business ... read more
engine oil leaked within 12 hours after the vehicle was serviced. This issue was not present before the service. Could you please look into this and advise on the cause and the next steps to resolve it?
Business response:
Thank you for bringing this to our attention. We sincerely apologize for the concern and inconvenience this has caused. We understand how frustrating it is to notice an oil leak shortly after having your vehicle serviced, especially when it was not an issue beforehand. We would like the opportunity to inspect your vehicle, determine the cause of the leak, and make sure the proper next steps are taken to resolve the concern. Please reach out to our service team so we can assist you as soon as possible. We appreciate you letti... read more
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 10,037 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 8:00 a.m.