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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
There were 3 folks sitting at the desk literally just chatting obvious to me. Ramon being on the phone, I was waiting for him. The one guy noticed me after a couple minutes and finally asked if I was waiting for Ramon, to which I said yes. The employee who was right in front of me realized he was blocking a customer and stepped out quickly. Not a huge deal but kind of rude. I would have given Ramon a higher score, but I actually had to sort him this time mid way through and at the end. He had told me like an hour, hour and a... read more
Business response:
We greatly appreciate your feedback and are pleased to hear that Ramon was able to assist you. We understand your frustration with the initial wait time and the lack of clear communication about your service completion. Your observations about our team coordination and the waiting area are valuable insights that help us improve our service delivery. Thank you for taking the time to share your experience and for your suggestion about adding signage to the waiting area. Your feedback regarding service timing and communication ... read more
Was given an appointment to get a new tire and did not get a new tire....
Business response:
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience. We understand how disappointing it is to schedule an appointment for a new tire and leave without the issue being resolved. This is not the level of service we strive to provide at Reliable Nissan. We would appreciate the opportunity to learn more about your visit and work toward making this right. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com at your earliest convenience.
I went expecting the Zac rec in interior and exterior and find out you don't really do it every six months. I still feel like I was tricked by the finance dept into unnecessary coverage. Also no shuttle, no complimentary car wash. Ramon is great and I got the recall done.
Business response:
We are pleased to hear that Ramon provided you with great service and that we were able to complete your recall work. Your feedback about the Zac protection coverage and the frequency of application is incredibly valuable to us, as it helps us ensure our customers have clear expectations about the services they receive. We understand your concerns about the coverage you purchased and appreciate you taking the time to share your experience with us. Your input helps us continuously improve how we communicate the details of our... read more
Price gouging on some pseudo oily gas in the tank that caused throttle issues and required purging a full tank for cleaning, allegedly. I left with the throttle still there ~ $700 poorer for nothing. The real issue was the transmission which was just changed UNDER WARRANTY and resolved the throttle problem. Nissan Corp, BBB, FTC and State Consumers Affairs complaints all coming your way for false repairs (no proof of oil testing conducted with a kit, per Nissan) and the refusal to do repairs under NATIONWIDE parts-AND-labor ... read more
Business response:
We’re sorry to hear about your experience and understand your frustration regarding the diagnosis, repair recommendations, and warranty concerns. This is certainly not the level of service we aim to provide at Reliable Nissan. We take concerns like these very seriously and would appreciate the opportunity to review the details of your visit, including the diagnostic process, warranty communication, and repairs performed. Our goal is always to provide accurate information and transparent service recommendations to our custome... read more
They need to train techs with new cars. They could not install a brake controller on my 2026 Armada Told me you don't need it when towing 7000 lb Even service manager was clueless!!! I found the instructions with pictures in the owners manual I will install it myself
Business response:
We appreciate you taking the time to share your experience regarding the installation inquiry and the information provided during your visit. Our team places importance on ensuring accurate guidance and proper support for vehicle accessory and towing-related questions, particularly on newer models. Feedback like this is taken seriously as we continue to review training and process consistency across departments. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can review your concerns and ... read more
Sales team were nice but I would not purchase a vehicle from them. I haven’t even made my first payment on the truck and it needs $6000 in repairs. I bought the extended warranty but it covers none of those repairs. The truck had a history of problems before I bought it that I just learned via ford app and they still refuse to do anything about it.. I feel like I got scammed by Nissan . Reached out to management and best thing that they could do was try and trade me out of the truck
Business response:
We appreciate all feedback regarding the vehicle purchase experience and understand how concerning unexpected repair concerns can be shortly after taking ownership of a vehicle. Our team remains committed to assisting customers with reviewing available options, warranty coverage, and potential solutions when concerns arise after a sale. We value the opportunity to continue conversations with customers and work toward a professional and constructive resolution whenever possible. Please contact Dominic Salazar, our General Man... read more
The dealership and service was great! Fast and informative. What gives you the low score is the constant harassing to rate my experience. The experience was great until the harassment started after i left.
Business response:
Why do you and every company harass your customers like this? Seriously! Ask once, fine. Ask 3 times?! If I wanted to leave a review I would've the first time you asked! Don't keep harassing me about it! If I have to deal with this everytime I visit, good service or not, I'll look elsewhere for my service needs.
Took my 2025 Nissian Kicks for service. May 2nd had a run in with my experience. Spoke to management issue was resolved.
Business response:
We are disappointed to hear about your recent experience and understand the importance of providing a smooth and professional service visit from start to finish. We are glad to know the concern was addressed through management and resolved. We appreciate the opportunity to assist and remain committed to providing consistent customer care moving forward.
The absolute worst experience I’ve ever had. If I can prevent anyone else from going through what I’ve experienced I WILL. I HAVE NOTHING POSITIVE TO SAY ABOUT Reliable Nissan!!?
Business response:
We are disappointed to hear about your recent experience, as we strive to provide a professional and customer-focused environment for every guest. Feedback regarding overall customer experience is important to us and helps us evaluate how we can continue improving our communication and service. We would appreciate the opportunity to better understand your concerns and review your experience in more detail. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com for assistance.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 10,037 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.