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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Brought in my new truck for its first oil change and had to bring it back two more times in order to get an oil filter leak fixed. They failed to install the filter correctly on the first oil change. I brought it back a few weeks later after a puddle in my garage appeared. Was told they fixed it but they did not fix it which lead me to having to bring it in once again after another puddle appeared in my garage.
Business response:
Thank you for bringing this to our attention. This is not the level of service we aim to provide, and we sincerely apologize for the repeated inconvenience and frustration caused. Having to return multiple times for the same issue is unacceptable, especially for something as important as your vehicle’s maintenance. We would really appreciate the opportunity to make this right. Please reach out to us directly so we can ensure the issue is fully resolved and restore your confidence in our service department. Thank you again fo... read more
Probably won’t recommend to anyone , nobody follows through or doesn’t care after you purchase a vehicle
Business response:
Thank you for taking the time to share your feedback with us. We understand your concerns about the follow-through and service you experienced after your vehicle purchase. Your experience matters greatly to us, and we recognize that the support you received did not meet the standards you expected. We value customers who take the time to share their honest feedback, as it helps us identify areas where we can improve our service. The post-purchase experience should be just as important as the initial sale, and we hear that thi... read more
I found the staff to be courteous and professional, however, I was very disappointed that it took 5 hours to purchase a vehicle that I agreed to buy in the first half hour. If I would have been trying to purchase a car there on a weekday I would have had to walk out after about 2 hours.
Business response:
Thank you for your feedback. We are sorry to hear that your experience at Reliable Nissan didn't meet your expectations. This is not the level of service we strive to provide, and we'd really appreciate the opportunity to make things right. Please reach out to us directly so we can learn more about what happened and work toward a resolution. Your satisfaction is very important to us.
A basic oil change took to long. I don’t understand why make an appointment. Your workers are not friendly at all
Business response:
We appreciate feedback regarding your recent service visit and understand the importance of timely and friendly service. Our team is committed to providing professional, efficient care while maintaining a welcoming environment for all customers. We continually review processes to enhance the overall experience. For further assistance, please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
They lie 2 there customers about being approved n they hurt your family n me n my wife n they play around with u.
Business response:
We understand your frustration and appreciate you taking the time to share your feedback. We recognize that trust is essential, and we take your concerns seriously. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can discuss your specific situation and work toward a resolution.
They are crooks im only 19 got a truck trusting them, then the check engine light came on I took it back next day and they only reset it and sent me away. I tried returning the truck the day after that and that said I couldn’t but my dad told me about something called the lemon law. Anyway they suck and never go there. To make things worse the vehicle didn’t look like it was properly inspected, the general manager laughed at my fathers face don’t ever come here they are worthless greedy people THIEVES.and to top it off they ... read more
Business response:
Your feedback is invaluable to us as we understand your concerns. The situation you've described does not meet the standards that we strive to provide. We take all customer concerns seriously, and we would appreciate the opportunity to discuss this further. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can address your concerns and work toward a resolution.
They kept changing what they said and ended with a xxxxty deal. Never doing business with them again
Business response:
We recognize the importance of clear and consistent communication throughout the sales process. Our team strives to provide accurate information and a straightforward experience for every customer. Feedback like this helps us refine our approach and maintain high standards. For further assistance, please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com.
Forgot the lug nuts on my rim when I got my tire rotation now I have to go back on my day off and wait for them to put them on
Business response:
We understand the importance of thorough service and the inconvenience of follow-up visits. Our team aims to ensure every procedure is completed correctly and efficiently. Feedback like this helps us refine our processes and enhance the customer experience. For further assistance, please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
I bought my car in 2021, Ive only serviced my car at this location and I'm very dissatisfied with the services your company provide on several occasions. I have missing parts which they refuse to acknowledge that the part is gone ..I will never take my car back for servicing at your location..I will never buy another vehicle from your company again. I will take my business elsewhere . I will be making a report to the better business bureau as well
Business response:
We recognize how much trust is built when a vehicle has been serviced consistently in one place over time. Our intention is always to provide attentive care, open communication, and support that helps maintain long-term confidence. Feedback like this offers important perspective as we continue focusing on accountability and customer care. We welcome the opportunity to discuss these concerns further by contacting Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 10,037 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.