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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I bought my car in 2021, Ive only serviced my car at this location and I'm very dissatisfied with the services your company provide on several occasions. I have missing parts which they refuse to acknowledge that the part is gone ..I will never take my car back for servicing at your location..I will never buy another vehicle from your company again. I will take my business elsewhere . I will be making a report to the better business bureau as well
Business response:
We recognize how much trust is built when a vehicle has been serviced consistently in one place over time. Our intention is always to provide attentive care, open communication, and support that helps maintain long-term confidence. Feedback like this offers important perspective as we continue focusing on accountability and customer care. We welcome the opportunity to discuss these concerns further by contacting Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
Process took way too long And the payment was not what I wanted to expected. Felt I was tricked into buying extra stuff
Business response:
Your positive feedback is appreciated, and we understand your concerns about the length of the process and the final payment terms. We recognize that the experience didn't fully meet your expectations regarding timing and transparency around additional services. Your insights help us improve our processes to ensure customers feel more informed and comfortable throughout their visit. We value your business at Reliable Nissan and appreciate you taking the time to share your experience with us.
Untruthful. Your sales manager committed fraud by lying about the rebate Liar, not reliable BAD!!!!!
Business response:
We take your feedback seriously and understand your concerns. Trust is fundamental to everything we do, and the experience you've described does not reflect our values or the service standards we strive to maintain. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can address this matter directly and work toward a resolution.
It took 2 trips to get things done, and both expericed took a lot of time sitting at the dealership waiting.
Business response:
Thank you for bringing this to our attention. We understand your frustration. Your time is valuable, and the situation you've described is far from the level of service that we strive to provide. We take feedback seriously as it helps us identify areas where we can improve our operations. We would welcome the opportunity to discuss your experience further and work toward a resolution. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address your concerns directly.
Not specific to this visit, but in general, something is left undone, done inaccurately or upsold inappropriately (that one went directly to the service manager). Even on simple maintenance, the tires aren’t inflated evenly. To her credit, Victoria checked to see if the warranty would cover loose carriage bolts. Also to her credit she asked the crew to wash the windows and vacuum the car. They did a poor job on the windows and didn’t vacuum. Like I’m going to go complain about it and wait while they do it? The issue I took t... read more
Business response:
Thank you for sharing your concerns. We understand your frustration, and your detailed feedback helps us identify areas where we can work to improve. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your specific concerns and work towards a resolution.
Jessica was short during check-in and ignored my request to schedule an appointment for my vehicle's recall. The service felt overpriced for the level of customer care provided, and I was disappointed that the windshield wiper fluid wasn’t topped off.
Business response:
We are concerned to hear about your recent service experience. Your feedback is valuable to us, and we understand your frustration. These concerns help us identify areas where we can work to improve our customer care standards. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address these issues directly and work toward a better experience.
Made an appointment for recall Had my car there for 6 hours and did not do anything…at all
Business response:
We are disappointed to hear about your experience. The situation you've described is not the level of service we strive to provide. We would appreciate the opportunity to discuss this further with you. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address this matter directly and work towards a resolution.
I think our poor experience was due to an emergency that Brandon had to deal with; however, his backup crew did not follow through with what was supposed to be done. Neither did they communicate with us and consequently, our key was lost. We had to come back the following day which was a Monday to get our vehicle and then reschedule for Thursday to actually get the work done on Thursday they were supposed to call when the car was ready, but that didn't happen either so we just showed up and got our car, which was sitting in ... read more
Business response:
Your feedback is invaluable to us and we understand your frustration. The situation you've described falls short of the reliable service that we strive to provide. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can work towards a solution.
I was told all the inspection of my car passed and asked if the water for the windshield was filled and he said yes. I left and tried to use it was Empty! I also asked if my left fromt tire can be checked and nothing.
Business response:
We value your input and understand your disappointment. Your concerns highlight areas where we can work to improve our processes. We would appreciate the opportunity to discuss this further. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address these issues properly.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 10,042 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.