Reliable Nissan

tdarrow 

on DealerRater

14 years ago

I drove into the service bay to have my oil changed and was greeted by a person that told me she was a greeter and asked how she could help. I advised of the reason for my visit and she immediatly told me that I would need to talk with a different person and repeat myself. We went into the center and Ernie asked how he could help me after the greeter requested. I asked why I needed to repeat myself about the reason for my visit. Eric did not appolige but instead asked how he could help and then advised that I had not already... read more

mawinters 

on DealerRater

14 years ago

The sales associate was very informed and new his product. However the negotiations on price and delivery took many hours more that it should have considering it was a cash purchase. The time required when picking up the car and finishing the paper work was ridiculous. It has been 2 months and they have still not conpleted their commitments 

mallison 

on DealerRater

14 years ago

Do NOT buy from this dealership! They talk about this great 21-point inspection their used cars have to go through and pass - what an absolute joke! My 70-year old mother bought a 2007 Murano from this dealership with the assurance that it was a good, reliable vehicle. Within the first 45 days she had to replace the battery, which they were eager to sell her for $150! Next, within 90 days of purchase the vehicle was not driving correctly so she thought maybe she had a low tire, the tires were so bad the wires were showing th... read more

ronigo 

on DealerRater

14 years ago

We went to purchase a used vehicle they had, I wanted. My friend was co signing for me so they pulled my friends credit before they came back to tell us that they sold the vehicle I was there to get.No good communication there. So we looked at other vehicles any way. Did find something else so we proceeded to the paper work We got through the paper work wich took us 5 1/2 hrs. We got out at 10:30 pm on a friday night. Every one was nice at that point cause they said that it was a done deal and the vehicle was mine to drive h... read more

mcocchiola 

on DealerRater

14 years ago

the sales person bateman she was nice and very helpful, it was after that when i had to deal with the finance people the first gentleman that i dealt with was good it is when his superviser came out. I dont remeber his name but he was rude and a jackass, like i was wasting his time a inconvience to him to be there. I almost walked out wiyh out buying the truck, I probably should have. he had an attitude because i didnt buy the extra warranty on the vehicle. After that going home and thinking about it even if I wanted to buy ... read more

hardright 

on DealerRater

14 years ago

On Saturday, June 4th I had an appointment for recall (Engine Control Module) work to be performed on my 2005 Nissan Xterra. When I initially made my appointment on the phone, I was told my car would be needed for approximately one and a half hours. I arrived for my appointment at 8 A.M. (my appt was for 8:30) and at that time I was told that they would need my car for 3 hours. I asked about the shuttle service and was told by the service staff that their shuttle driver would not be in for another 30 minutes. I left to run a... read more

jasondean 

on DealerRater

14 years ago

On two separate occassions my girlfriend has taken her Maxima to Reliable Nissan for service. Each time various service items have been recommended that I consider complete overkill. On the first visit she was hearing a loud squeak from the engine compartment. We were told it was a belt problem that needed changing and the transmission oil needed changing along with a fuel injector cleaning. We authorized the first two items and found the problem wasn't fixed. I listened to the car running in the driveway for two minutes and... read more

cboatwright 

on DealerRater

15 years ago

We began working with Reliable Nissan through the NEA union, which provides a auto program similar to Costco's and others; it guaranteed a price of $300 over invoice for a vehicle equipped exactly as I specified. I was contacted very quickly by Leila Fahkrai who provided a great experience over the phone. Even though Reliable did not have a vehicle that matched my desires, Leila located one almost immediately that was "in transit" to another dealer. I expressly asked what it would cost to attain that vehicle, and she assured... read more

digzober 

on DealerRater

15 years ago

Came in today after we had purchased an Altima from them about 2 months ago. We came in to cancel their so called "Maintenance Plan" which technically only includes three oil changes a year, and a set of free windshield wipers for $2000. Now the plan when it was explained to us included wear and tear with it; however, we did our own investigation and found out it didn't! It is clearly written in the papers, and luckly for us, we were able to attempt to remove this price tag off of our total price. Now we passed by the dealer... read more