This profile has been claimed by the business owner or representative.
Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Tires were rotated, brought it back 4 days later because of LOUD road noise. Showed me balded areas on my tires that were NOT pointed out to me when I had them rotated.
Poor communication and did not fix the issue. My vehicle was there two days and I was the one who had to call to find out what was going on with it.
Service department is the worse I ever encountered! Used to be great - not anymore. Will not recommend to prospective Nissan buyers.
Over a hour for a simple oil change, no wash cause they say it’s broke for over 3 years, and I know they washed it when I bought it 6mo ago.. asked for a vacuum that was half done, and to remove the plastic from the “dealer prep” that was not done 6mo ago.. so basically Reliable Nissan sucks…./!!!!!!
Business response:
Rodney, we appreciate your understanding that our car washes are complimentary but we've been unable to perform them. We'd like to speak with you regarding your concerns. Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com to discuss this further.
Have taken vehicle to fix same issue 3 times. Problem still not resolved. Under warranty.
Business response:
We’d like to look into your concerns further and gather more information. Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com to discuss this further.
Every time I take my vehicle into the shop they tell me nothing is wrong with my vehicle or cannot duplicate the problem and they have my vehicle all day but when we leave the problem is still there.
Business response:
We’d like to go over our findings with you but unfortunately we cannot identify you in our system by screen name to reach out directly. Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com to discuss this further.
Before you even get to the service center you will have to beat off at least two sales people who are going to stick their hands in your car window. When you get to the service center the people there are very polite. You may have to bring your car back multiple times for them to fix the vehicle. My car is back for the third time because they did not appropriately attach the plastic skirt on the bottom and it rattled obnoxiously. Which casts real doubt on what the tech told me that they test drove that car a lot before retur... read more
Business response:
We’d like to address your concerns directly. Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com to discuss this further.
Called and asked Cesar for my floor mats and never reach out to me. And I paid cash for the car horrible service
Business response:
We apologize for any miscommunication with our team. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com at your earliest convenience to discuss this further.
This man is rude disrespectful and doesn't care about the pain customer all he cares about is his next paycheck 👎🏼👎🏼
Business response:
We're a bit confused with feedback but we'd like to look into this. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com at your earliest convenience to discuss this further.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,921 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.