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Reliable Subaru
- Car Dealers
- Springfield, MO
About this business
Location details
438 S. Ingram Mills Road, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
RecommendedI guess my experience was the exact opposite of the other reviews. They were outstanding during my visit and had no issues whatsoever. Would definitely recommend them to anyone.
After having a horrible experience last time I went, they promised me a free oil change to keep my business. Last time included them handing me my key when we were done and me having to come back in to ask where my car was while it’s raining and I’m on crutches and they said “not sure, in the parking lot somewhere “. Super helpful! When I called to schedule this time they said they had no record of the free oil change and would call me back. 6 hours later I still have no return call. This place is a waste of your time. T... read more
Business response:
We value feedback regarding communication, follow-up, and overall service experience. Our team strives to maintain accurate records and provide timely responses to customer inquiries. Comments like these help us review our processes and reinforce expectations for attentive service. Please contact Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com.
0/0 recommend. First pulled in to have nobody greet us. Took the car in for repair in which I had a warranty for. The BIGGEST warranty company in the US and they would not make a simple call to have it repaired under the warranty company.. Instead wanted to charge us the full price and then some for services I already had done.. They even sent me the car facts to show the services I had done. What a joke. I took to Toyota in Jefferson City, MO and they took care of me no problem. Will never in a million years come back to th... read more
Business response:
We are concerned to hear that you feel this way about your visit. Your feedback helps us identify areas where we can improve our customer service approach. We would appreciate the opportunity to discuss this further and work toward a resolution. Please contact Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com so we can better understand what happened and work towards finding a solution.
I would love to say I would recommend Reliable Subaru but Brad in the finance department has ruined that by adding a service plan. Not in my name the person paying the loan who would be making that decision but in the name of my cosigner who I know didn't sign for it because they would have discussed it with me first. Oh and there's still another $1500 dollars that I need to go to the dealership and find out where it is and what it was charged to because I'm paying this loan and I did not authorize anything extra.
I’ve always loved my Subaru, but my experience at Reliable Subaru was incredibly disappointing. I brought my vehicle in for a CVT concern, expecting professional help and answers. Instead, I left with less power and a car that ran worse than when I dropped it off. A few days later, it started misfiring, hesitating, and sputtering. I ended up taking it to a trusted local shop, and they found the issue in minutes: a loose vacuum line. Something that basic should have been caught during the $179 diagnostic Reliable charged me... read more
Do not buy their maintenance plan and do not buy their warranty plan. They will not honor it. Armondo sold us on a maintence plan that he knew nothing about. Completely incompetent on the subject. Told us it had unlimited miles for 3 years and covered all maintenance. We came in for our second oil change, they wanted to charge us $300 for an air filter an alignment at 12k miles? And it clearly says on the paper armondo showed us alignments are covered under the maintence plan. In the owners manuel it clearly states under mai... read more
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the confusion and frustration you’ve encountered with the maintenance plan. This is not the experience we want our customers to have, and we regret that our communication and service fell short of your expectations. We take your concerns very seriously and want to make this right. Please reach out to Robert Beverly at rbeverly@reliablecars.com at your earliest convenience. We appreciate your feedback and the opportunity to improve our service.
Absolutely horrible experience. Bought a used car, paid cash for it. Had A/c problems they said they would take care of and they never did. Took almost 3 months to get my lien release causing me to have a title penalty. They did reimburse me for that thanks goodness. In 1 month of owner ship, a code popped up saying the car needed a timing belt replacement. They said they would not cover it as it was used and “it wasnt on the car when they checked it in”. I paid to have that replaced. While waiting on the lien releas... read more
Reliable Subaru TLDR; Sales department rocks, service department would make a runny nose and a gunshot wound to the chest equally urgent and charge you handsomely for both after psychologically torturing you in the waiting room for 6 hours. Most recent interaction with Reliable was waiting on parts for 1 month that were actually never even ordered as I’m driving around with a car that always smells faintly of gasoline. Bought a 2011 Subaru Outback from Reliable in January 2020 and had a fabulous experience with the sales ... read more
Business response:
We're disappointed to hear you weren't satisfied with your service visit. We would be happy to address your concerns directly as well as answer any further questions regarding your experience. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
DO NOT BUY A CAR AT THIS PLACE. If you expect any kind of customer service after you purchase a vehicle from this joke of a dealership. I’m now dealing with corporate Subaru to get issues taken care of that could have been handled in-house. Hopefully Mike Curtis will see this and return my call. Their customer relations person Shanna can’t even return a call. Yikes not great. 😬 My car has zero heat and it’s Winter and they are refusing to get me a rental until they get my part in to fix it in 3 weeks. I guess me and my chil... read more
Frequently asked questions about Reliable Subaru
How is Reliable Subaru rated?
Reliable Subaru has a 4.2 star rating with 1,484 reviews.
When is Reliable Subaru open?
Reliable Subaru is closed now. It will open at 8:00 a.m.