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Reliable Subaru
- Car Dealers
- Springfield, MO
About this business
Location details
438 S. Ingram Mills Road, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
RecommendedI guess my experience was the exact opposite of the other reviews. They were outstanding during my visit and had no issues whatsoever. Would definitely recommend them to anyone.
I have had an extremely disappointing experience with this dealership. When I purchased my vehicle eight months ago, I also purchased interior, exterior, and mechanical warranty coverage. Unfortunately, the services provided have not matched what was explained during the sale. Multiple times I brought my vehicle in for warranty-related concerns and was given different explanations about what was or was not covered. The interior and exterior protection services I was told to bring the vehicle in for every six months were la... read more
Business response:
Thank you for sharing your detailed feedback with us. We are committed to providing clear communication, respectful customer care, and a service experience our customers can rely on, and we appreciate the opportunity to better understand your concerns. Please contact Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com so we can learn more about your experience.
Reliable Subaru is only about profit for themselves. They don’t offer the Subaru Gold extended warranty. They only offer a higher priced 3rd party extended warranty that gives them a higher profit margin. The Subaru warranty is less expensive and basically acts as an extension of the 3 year 36,000 warranty. Reliable pushes the Zaktek interior/exterior protection for $900 but fail to tell you it’s non-cancellable and non-refundable. Which really stinks when your car gets totaled by a hail storm a month after buying it. Lastly... read more
Business response:
We appreciate you taking the time to share your feedback regarding your vehicle purchasing experiences. Our team strives to provide customers with information about available warranty and protection options so they can make decisions that best meet their individual needs and preferences. We understand your concerns regarding coverage options, product disclosures, and the handling of existing protection plans during a subsequent purchase. Please reach out to Joey Floyd, our Sales Manager, at Jfloyd@reliablecars.com so we may ... read more
If I could give Reliable Subaru zero stars, I would. Dealing with this dealership has been an absolute nightmare. I spent nearly three weeks in constant contact with a sales rep named Ace, waiting for a Subaru Outback Limited to arrive. I explicitly told him what I wanted, and he promised me-multiple times -that he would notify me the second it landed so could buy it. Because I trusted his word, I spent three weeks paying out of pocket to Uber to work every single day, just waiting on this car. I called at 10:30 AM today to ... read more
Business response:
We appreciate you sharing your feedback regarding your recent experience with our sales team. Our goal is to provide clear communication and a professional purchasing experience for every customer, and we understand the importance of timely updates when inventory availability is involved. We would welcome the opportunity to review your concerns and discuss the circumstances surrounding your experience. Please reach out to Joey Floyd, our Sales Manager, at Jfloyd@reliablecars.com at your convenience so we may assist further.
To anybody considering any business with Reliable Subaru. Any of the reliable dealerships honestly, they are all 1 umbrella. I may be wrong in my opinion here, but I really don't think I am. We've never had our vehicle serviced there, but I've bought parts before. There are opportunities to create a relationship with a customer that leads to future business. Or you can try to screw them over and they'll never spend another dime there. I'll never spend another dime there. Short version-gave us an estimate for service that ... read more
Business response:
We appreciate you taking the time to provide detailed feedback regarding your recent interaction with our service department. Our team works to provide estimates based on vehicle needs, labor requirements, and manufacturer service procedures while maintaining open communication throughout the process. We understand that customers may compare pricing and repair recommendations between facilities when making service decisions. For additional discussion regarding your estimate or experience with our team, please reach out to Ro... read more
went in the week befor last and financed a 2020 subaru Forrester. we put 7000 down and financed 8 thru USAA. we had to have them replace Hood because while preparing the car for us to take home an employee backed into our car in there personal car wash, no problem, they gave us a loaner and said our car would be fixed by Friday the following week. Call today and are told our car is available but they don't know when they can bring to us so we told them we would come get and they said they would have ready when we got there. ... read more
Business response:
We appreciate you taking the time to share your experience regarding your recent purchase process. Our team strives to provide clear communication, timely coordination, and professional support throughout every transaction, and feedback like yours helps us evaluate areas for improvement. We remain committed to delivering a more consistent and customer-focused experience. For any further questions or to discuss your concerns, please reach out to Joey Floyd, our Sales Manager, at Jfloyd@reliablecars.com.
After having a horrible experience last time I went, they promised me a free oil change to keep my business. Last time included them handing me my key when we were done and me having to come back in to ask where my car was while it’s raining and I’m on crutches and they said “not sure, in the parking lot somewhere “. Super helpful! When I called to schedule this time they said they had no record of the free oil change and would call me back. 6 hours later I still have no return call. This place is a waste of your time. T... read more
Business response:
We value feedback regarding communication, follow-up, and overall service experience. Our team strives to maintain accurate records and provide timely responses to customer inquiries. Comments like these help us review our processes and reinforce expectations for attentive service. Please contact Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com.
0/0 recommend. First pulled in to have nobody greet us. Took the car in for repair in which I had a warranty for. The BIGGEST warranty company in the US and they would not make a simple call to have it repaired under the warranty company.. Instead wanted to charge us the full price and then some for services I already had done.. They even sent me the car facts to show the services I had done. What a joke. I took to Toyota in Jefferson City, MO and they took care of me no problem. Will never in a million years come back to th... read more
Business response:
We are concerned to hear that you feel this way about your visit. Your feedback helps us identify areas where we can improve our customer service approach. We would appreciate the opportunity to discuss this further and work toward a resolution. Please contact Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com so we can better understand what happened and work towards finding a solution.
I would love to say I would recommend Reliable Subaru but Brad in the finance department has ruined that by adding a service plan. Not in my name the person paying the loan who would be making that decision but in the name of my cosigner who I know didn't sign for it because they would have discussed it with me first. Oh and there's still another $1500 dollars that I need to go to the dealership and find out where it is and what it was charged to because I'm paying this loan and I did not authorize anything extra.
Frequently asked questions about Reliable Subaru
How is Reliable Subaru rated?
Reliable Subaru has a 4.3 star rating with 1,770 reviews.
When is Reliable Subaru open?
Reliable Subaru is open now. It will close at 6:00 p.m.