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Reliable Subaru
- Car Dealers
- Springfield, MO
About this business
Location details
438 S. Ingram Mills Road, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I’ve always loved my Subaru, but my experience at Reliable Subaru was incredibly disappointing. I brought my vehicle in for a CVT concern, expecting professional help and answers. Instead, I left with less power and a car that ran worse than when I dropped it off. A few days later, it started misfiring, hesitating, and sputtering. I ended up taking it to a trusted local shop, and they found the issue in minutes: a loose vacuum line. Something that basic should have been caught during the $179 diagnostic Reliable charged me... read more
Do not buy their maintenance plan and do not buy their warranty plan. They will not honor it. Armondo sold us on a maintence plan that he knew nothing about. Completely incompetent on the subject. Told us it had unlimited miles for 3 years and covered all maintenance. We came in for our second oil change, they wanted to charge us $300 for an air filter an alignment at 12k miles? And it clearly says on the paper armondo showed us alignments are covered under the maintence plan. In the owners manuel it clearly states under mai... read more
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the confusion and frustration you’ve encountered with the maintenance plan. This is not the experience we want our customers to have, and we regret that our communication and service fell short of your expectations. We take your concerns very seriously and want to make this right. Please reach out to Robert Beverly at rbeverly@reliablecars.com at your earliest convenience. We appreciate your feedback and the opportunity to improve our service.
Absolutely horrible experience. Bought a used car, paid cash for it. Had A/c problems they said they would take care of and they never did. Took almost 3 months to get my lien release causing me to have a title penalty. They did reimburse me for that thanks goodness. In 1 month of owner ship, a code popped up saying the car needed a timing belt replacement. They said they would not cover it as it was used and “it wasnt on the car when they checked it in”. I paid to have that replaced. While waiting on the lien releas... read more
Reliable Subaru TLDR; Sales department rocks, service department would make a runny nose and a gunshot wound to the chest equally urgent and charge you handsomely for both after psychologically torturing you in the waiting room for 6 hours. Most recent interaction with Reliable was waiting on parts for 1 month that were actually never even ordered as I’m driving around with a car that always smells faintly of gasoline. Bought a 2011 Subaru Outback from Reliable in January 2020 and had a fabulous experience with the sales ... read more
Business response:
We're disappointed to hear you weren't satisfied with your service visit. We would be happy to address your concerns directly as well as answer any further questions regarding your experience. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
DO NOT BUY A CAR AT THIS PLACE. If you expect any kind of customer service after you purchase a vehicle from this joke of a dealership. I’m now dealing with corporate Subaru to get issues taken care of that could have been handled in-house. Hopefully Mike Curtis will see this and return my call. Their customer relations person Shanna can’t even return a call. Yikes not great. 😬 My car has zero heat and it’s Winter and they are refusing to get me a rental until they get my part in to fix it in 3 weeks. I guess me and my chil... read more
**Update- they have apologized and explained some of the reasons they were so behind but I’m unsure whether it will get better in the future, I hope so. Always nice but they have no urgency at all in the service department. Last time I was here they forgot about my car for 3 hours (for a simple oil change) and this time it’s been 1.5 hours since my appointment and they are just now starting my oil change. I am livid and tired of spending half my day in their waiting room. Why have an appointment if they can’t even remotely... read more
Business response:
Thank you for taking the time to write us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
Dishonest. Fiance took her car in for a check engine light. A car she bought there brand new. A car that ONLY Reliable Subaru had ever serviced. After letting her wait 4 hours without an update, they gave her a quote for $6,300. They also strongly implied to her that those repairs were necessary to her getting the car back in working order. After later confronting the service department myself, suddenly the repairs all became less than necessary. After taking the car to two other places for different opinions, both could fin... read more
On July 14th I drove 2 hours round trip from Urbana to Springfield to get oil change and tires rotated as I'm driving my 2015 Forester to Colorado at the end of the month.. My husband looked over the car yesterday. One tire is missing a lug nut and one tire does not have the matching lug nut. I will be calling service Monday morning. My husband is not happy!
Business response:
Nancy, customer service is our top priority and we want to see if we can address your issue. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
Ok sales department, tried to screw us on trade in. Took car in for service on April 1, 2022. They contracted the window replacement to a third party, did the calibration of the computer themselves and then took over an hour and and one half to check me out because of incompetence. Was threatened by staff and promised $500 in merchandise by manager. Tyler in sales was supposed to fill that order and he screwed it up and I never saw that gift. I got on road and window was not sealed properly, called manager whom never cal... read more
Business response:
Marcus, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
Frequently asked questions about Reliable Subaru
How is Reliable Subaru rated?
Reliable Subaru has a 4.3 star rating with 1,769 reviews.
When is Reliable Subaru open?
Reliable Subaru is closed now. It will open at 8:00 a.m.