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Reliable Subaru
- Car Dealers
- Springfield, MO
About this business
Location details
438 S. Ingram Mills Road, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Spectacular customer service and selling experience I purchased a Subaru CrossTrek in December. I first looked online to see what car dealers had what I was looking for in stock because I hate car shopping. I was extremely impressed with the service I received when going to Reliable. Travis was very attentive and listened to what I wanted. He was also easy going and not pushy at all. He asked me what I was looking for and when I told him I couldn't find it on the lot, he was quick to see what he could do. After test driving ... read more
Business response:
Greetings, and thanks for writing a review. It’s great to hear that Travis helped make your car buying experience wonderful! Our goal is to provide a comfortable, friendly environment for our customers to shop in. We’re glad that you love your Subaru! Thanks for choosing Reliable Imports!
Only reason I didn't walk out was I wanted the car Went in with an appointment to see an orange crosstrek. Got there no orange. OK I can settle for another color. The sales guy obviously was a little dense and kept pushing his pitch. Shut up let me drive the car. Finally get through that and do financing paperwork. My credit is 824. Should be a quick process sign and drive. Oh xxxx no. I wait listening to our sales man continuing to try to sell me 5th can I already am committing to I am forced to tour the sales department. R... read more
My Second Impression We had a very bad experience the first time we came into Reliable Subaru to purchase our 2014 Subaru Outback. Upon hearing our complaint the general manager (Trevor) and the customer service manager (Misty) went above and beyond to change our initial impression. Overall we are pleased with the treatment we received from Reliable Subaru. I have no doubt the sale associate that gave us the poor customer service is not the normal culture at that dealership. I would recommend buying a new car from Reliable S... read more
My wife and I recently purchased a new Subaru Outback and were exceptionally pleased with the entire buying process at Reliable Subaru. Our sales rep Dennon was super to work with, and really knows his product. The negotiating process was very quick and fair, and we are very happy with the fact that we got a terrific deal without any stress or drama! The financing process with Mike was also a great experience. We were approved through the bank at a crazy low 1.7%, but Reliable Subaru beat that by almost half, 0.9%! I know th... read more
I was on long road trip, a service was due( covered by my out of state warranty, which I had to be aggressive to get them to honor) they changed the oil and rotated. The tires told me they broke off two or three lug nuts they replaced them. It was the end of the day they gave me my automobile back and it made a loud scraping noise. I took it back to them without even leaving the parking lot the mechanic walks out with the service manager present, takes a crowbar in between the spokes in the wheel and hit something,(I wish I ... read more
Bate and switch car lot. Showed one price on internet and in the office it was 2000 more. Also had over 5000 in add on over advertised price. Took my keys and would not give them back. Had to ask over 10 times to receive my keys so I could leave. Will never step foot on this dealership again.
Business response:
We apologize for the negative experience you encountered and appreciate you bringing this to our attention. We strive for transparency in all of our dealings and take situations like this seriously. To further address your concerns, please reach out to Paul Becker at Pbecker@vtaig.com. We hope to resolve this matter and regain your trust. Thank you for your feedback.
Bait and switch. Numerous cars marked sold but still on the lot. It appeared that Selling cars was not their end goal. Reliable has repeatedly failed to sell me a vehicle when I was ready to buy. This has always resulted in my buying from other dealerships.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
It was not a good experience I don’t recommend it waiting for so long for nothing
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
Only want to sell there warranty instead of Subaru Gold Plus warranty for $2000 More
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. At your earliest convenience, please reach out to Franklin Tindall at ftindall@reliablecars.com or 417.501.2697
Frequently asked questions about Reliable Subaru
How is Reliable Subaru rated?
Reliable Subaru has a 4.2 star rating with 1,278 reviews.
When is Reliable Subaru open?
Reliable Subaru is closed now. It will open at 8:00 a.m.