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RentRedi
- Software company
- Latham, NY
About this business
Location details
800 Troy-Schenectady Rd, Latham, NY, 12110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is my first rent app that I'm charged to pay my rent... Other app I used before didn't charge me. It's not the cost it's the principle. Very uncool what's next? More fees
Business response:
Hi Brandon, we completely understand. Payment fees are determined by our payment processor, not RentRedi. We recommend using ACH as the fee is only $1. There are no additional fees unless you opt-in to sign up for add-on services (like credit reporting or renters insurance, which are not required).
This app sucks can not get to my pc
Business response:
Hi Darla, we're sorry you're experiencing issues! Could you please message into our chat using the blue chat button in your app? You can also use http://tenant.rentredi.com/ to pay rent online!
1) Customer Service are available at 8:00 a.m. EST. Mondays - Friday I call today (Tuesday) at 8:13 a.m. EST & the automated system treats my call as if I am calling outside of business hours and hangs up on me. 2) I've been trying to change my account information & RentRedi keeps requiring me to show 2 deposits that allegedly ended up in my bank account. How Can I Know If RentRedi Has Deposited The Money Into The WRONG ACCOUNT & I'M NOT ALLOWED TO CHANGE IT??? Extremely Inconvenient.
Business response:
Hi Cornelius, thanks for reaching out with this feedback. Can you please message into the chat box located in your app, and we can help you with this issue? Thank you!
Clunky. Pay takes days to draw from account. Sometimes even you can't even pay for no apparent reason, it just fails. Also they have a "rate me" button that when you click it, if you have negative feedback they open and internal survey box, but if you're "enjoying the app" they open the Google Play page to leave a positive review. It's a terrible app that can barely do what it needs to do and only sometimes.
Business response:
Hi there! We are always looking to improve the experience of our customers, and we apologize you're not happy with the app. Please reach out to our chat support using the blue chat button in the app, and they can help you out!
I hate that I have to give so much info I don't need updates
Business response:
Hi Mark! Thank you for reaching out. We are always looking to improve the experience of our customers. Can you please reach out to our chat support using the blue chat button in the app, and they can help you out!
Please, fix asap the multiple font and text fields problems in my version of Android. I'll remove the review then. Thank you!
Business response:
Hi Vlad! Can you please message into our chat support using the blue button in your RentRedi app? We are happy to help resolve any issues you are experiencing!
This is the worst app ever. Never down load it. To many bugs, errors, and when you need to delete the app. It won't let u delete ur profile
Business response:
Hi Brenda. We'd love to look more into the issues you're experiencing. Are you able to message into the chat support button in your app? We can help get you set up & investigate any bugs or errors!
App not loading apartment information after several tries. I've re-installed the app, landlord has sent new invite...nothing works. I was able to pay rent one time in the very beginning but now the "$-RENT" screen just says "loading apartment information" ...forever. Terribly frustrating especially since I've tried to use the Rentredi "help chat" and called their phone number listed in their website but no one answered either attempt. Disappointing overall
Business response:
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact using the chat support button in your app. Thank you.
Didnt work
Business response:
Hi Pamela! Can you please message into the RentRedi chat on your app so we can help? We'd love to understand more. Thank you!
Frequently asked questions about RentRedi
How is RentRedi rated?
RentRedi has a 3.6 star rating with 1,354 reviews.
When is RentRedi open?
RentRedi is closed now. It will open at 9:00 a.m.