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RentRedi
- Software company
- Latham, NY
About this business
Location details
800 Troy-Schenectady Rd, Latham, NY, 12110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Unable to make my rent payment through my bank, resulting in a late rent payment and extra fees using my debit card.
Business response:
Hi Rob! Can you reach out to team@RentRedi.com, and we an assist you? Thank you!
Where is RentRedi for Landlords?
Business response:
Hi Devon! Here's how you can get the app for landlords: https://help.rentredi.com/en/articles/3391662-how-to-download-rentredi-owner-app-for-android
a bil readaed miy pea poe
Business response:
Hi Infinity! Please let us know how we can improve your experience in the app or resolve any issues you may be having!
This app asks you to provide your bank login information to make payments, not just your routing and account numbers. This is unnecessary and doesn't seem like good practice. They also included a 2.9% fee on card payments which is insane, considering how expensive rent payments are. This predatory app is fleecing people that are already being fleeced by their landlords. After being pushed to try this by a new management company, I will be opting to send paper checks instead.
1. Lack of support for troubleshooting. My tenants have been trying to make payments through their service but no one has been able to. Tenants and I call for support and answers are always "we don't know, see if it works next month". I can't keep asking my tenants to keep "trying" every month. 2. Their 3rd party latchel contacts me to notify me they cannot find technicians and cancel work orders. Force landlords to so their job of finding techs.
I'm writing this for an older man who is having so much trouble figuring out how to create a portal to pay his rent. This is too complicated for an 80 year old man. Does anyone have a phn number to contact them so he can see what he needs to do?? He's been living in the same house for 7 yrs and the original landlord died and rentredi has taken over. He's been mailing money orders to pay it and cant contact anyone or find a number. He's sent certified letters and cant reach anyone for help.
No cancel option for auto payments
Business response:
Hi Linda! You can cancel auto-payments! Here are the instructions: https://help.rentredi.com/en/articles/4490816-deactivate-auto-pay
The app harasses you to sign up for payment reporting and renters insurance every time you open the app.
Business response:
Hi Alex! Thank you so much for this feedback. You click the "X" to prevent seeing it in the future!
Can't figure how to pay
Business response:
Hi there! You can pay rent using the following steps: 1. After you create an account, in the RentRedi app, tap "Rent" 2. Select the charge you would like to pay 3. Select a payment method (Note: paying with a bank account is only $1) 4. Submit payment using your preferred payment method! Let us know using the chat button if you need more help!
Frequently asked questions about RentRedi
How is RentRedi rated?
RentRedi has a 3.6 star rating with 1,354 reviews.
When is RentRedi open?
RentRedi is closed now. It will open at 9:00 a.m.