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Rogers & Hollands Jewelers
- Jewelry
- Schaumburg, IL
About this business
Location details
5 Woodfield Mall, E135, Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Went back to Rogers and Holland (I like to take care of my ring once a year)... This time they said no matter what I was told before it doesn't matter because service will take 2-4 weeks (The old district manager, Todd, my husband previously talked to after my last issue at the store who promised a smoother process doesn't work for them anymore). After sharing my frustration and trying to explain what previously happened and the people from corporate I talked to, the clearly irritated employee (facial expressions plus she ev... read more
Business response:
Hi Pam, Just wanted to send a note thanking you for updating your review. We really appreciate it and are glad we could connect today and discuss the matter one-on-one. Have a wonderful week. -Amber, Karen, & Todd
January 2015 my Movado Museum Wrap watch was purchased by my husband as a Christmas Present. In June 2015, one of the pins fell out. Took it to Rogers & Hollands, got it back in 4 weeks. I wore it MAYBE 5 times since, and the pin fell out again. Took it back on 11/28/15 to Woodfield Mall. At the bottom of the repair ticket it says "was sent into Movado." We're now in the middle of March and I still do not have my watch. I've spoken to Ashely at the store several times. She's so nice and I have no problem with her. It's... read more
Business response:
Hi Kristi, As a family-owned & operated company, we value your business & take our Yelp reviews seriously. If you have a moment, would you please send us a direct email at info@rogent.com and we can take a closer look at this? Thank you, Michelle.
My husband bought my wedding set here in December of 2013 it was flawless. In November of 2015 the center stone fell out so I brought the original stone back with the ring so it could be fixed. The store sent it off and it came back with a yellow piece of crap low quality stone. I have been dealing with this disaster for 3 months now. I have spoken to Todd the district manager and he said that I would have a choice of 3 rings (similar to mine) and today when I went in today that is not the case. The ring is now bent fro... read more
WORST Customer Service. My husband bought a Tissot watch Sept 4, 2015 and he has worn it 5 times. We were told the extra links would arrive within 2 weeks. He received the links 1 month AFTER purchasing the watch. He wore the watch home and the next day the battery died. Made an appointment, dropped the watch off, watch was NOT ready at time he was told he could pick it up. Wore the watch 4 more times and battery died again. Brought the watch back in January and since the watch is under warranty, another would be provide... read more
Business response:
Thank you for reaching out to us here on Yelp. We also received your Facebook message. Thank you for allowing us the opportunity to make this right and because of your warranty, issue you a brand new watch. We apologize for the time troubles with the battery and service. Please feel free to reach back out with any further questions!
I do not even know where to begin! One would think picking out their wedding bands with their fiance would be a fun and exciting time?! I hope everyone who is considering going to this location reads this post so that I can spare them the horrific experience. My fiance and I went to this Roger's and Hollands in NOVEMBER to order our wedding bands. An older man helped us and "placed our order" for us. So far so good, other than his very pushy and snooty attitude, which I already expect going in to pretty much any jewelry s... read more
Business response:
Hi Colleen, We are very sorry to hear about this! Please send us a private message with your contact information so we can work together to make this relationship better.
To say my experience at Rogers & Hollands was unprofessional and stressful is an understatement. On Monday December 14th I had purchased a necklace that I was getting engrave as a Christmas present. I was told it would be ready for pick up on Friday December 18th. When Friday rolled around I awaited a call to inform me my necklace was ready to be picked up, no one called. Saturday I called around 11am and spoke to the office manager Ashley. She informed me that the jeweler who was engraving the necklace would be there at 2:0... read more
Horrible experience all around. I have been waiting over a week for a ring that should've been ready in a day. I understand that it is the holidays and there is a lot of hustle and bustle but I would expect at least a call telling me that it would be late. People were rude and not helpful at all. Don't bother with this jewelry story.
THEY RUINED MY WEDDING DAY!! My fiance and I went there to get our weddings bands for our wedding and I was able to get my ring the next day but for his band we had to wait 3 weeks. We were ok with the wait time so we pushed back our wedding day so we can have his band. We get a call 3 weeks later and when we went to pick it up....IT WAS A COMPLETELY DIFFERENT RING! The only person who seemed embarrassed was the girl at the reception and at the time it was only the assistant manager there, Joel. The only thing he offered was... read more
I honestly wish I could take stars away. This particular location doesn't deserve a star. I will not do business with this company again!! I wish I read the reviews before I walked in!!!! I went into this location looking for a rose gold layered necklace. They didn't have one, and the associate then informed me, they can make one. So the store manager comes over, and he is giving me his opinion, and what I should do. I told him what I was looking for and after he gave his opinion, and all his stories about owning a jewelry s... read more
Frequently asked questions about Rogers & Hollands Jewelers
How is Rogers & Hollands Jewelers rated?
Rogers & Hollands Jewelers has a 4.3 star rating with 738 reviews.
When is Rogers & Hollands Jewelers open?
Rogers & Hollands Jewelers is open now. It will close at 9:00 p.m.