Rogers & Hollands Jewelers

Caren M. 

on Yelp

4 years ago

My husband purchased an engagement ring for me at the Woodfield location in May of 2018 and I often wish I could go back in time and stop our former selves from ever stepping into that store: 4 repairs in 4 years, horrendous customer service (the kind that really sits heavy on your heart even weeks after the interaction), and absolutely terrible, dare I say careless craftsmanship on their jewelers' end. Ever since I upgraded the diamond in 2019 (terrible decision and complete waste of money, especially compared with the q... read more

Tamara C. 

on Yelp

4 years ago

For my birthday this year, my husband purchased a watch at this location. This watch was a surprise for me, so I appreciated the thought however I knew the watch was not my style. Three days after my husband gave me the watch, I went with him to this location to return it. The same salesperson who assisted him with the original purchase, also completed the return. Background: my husband used his debit card from our checking account ($20) to "hold" the watch, while my husband went through the mall to seek out other watch op... read more

Desiree S. 

on Yelp

5 years ago

My husband bought me a necklace from Rogers and Holland's 2 years ago and it quickly became my favorite necklace. It was dainty, simple and light so it didn't irritate my skin. My husband had purchased the warranty but to our dismay, there was nothing R & H "could" do for us when my necklace went missing. So, my husband but the bullet because he knew how much I loved it and how upset I am about losing it. He bought me the same exact necklace a month ago and today I noticed the chain hanging off of my neck, broken with the pe... read more

Dorathy A. 

on Yelp

5 years ago

Bought a 4 carat diamond ring and ended up canceling it. They promised it would be done by 6/28. Didn't happen. No call to notify us or apology. We called couple times and were told the same thing that didn't happen. One lady even made up story and said they told my husband about when the setting would be delivered. My husband did not talk to them that day! When it was ready to pick up, the ring was just put in a plastic bag wrapped with paper. No box. The setting was not done correctly! The store manager does not even k... read more

Raven P. 

on Yelp

5 years ago

Had the absolutely worse experience. Manager was rude and overtalked me. Ring was sized incorrectly and they did not try and offer a resolution. Wasted time and some of my money. There are hidden fees and a small time jewelry so anything to make money. I would not recommend. Go somewhere where they will treat you with respect and dignity and not just dollars. 

Jessica M. 

on Yelp

5 years ago

This is going to be a long one so bear with me, but my experience at Rogers & Holland's was SO bad. I'm going to tell my full story, so the most important details will be at the end (AKA THEY GAVE ME A RING THAT WAS MISSING A DIAMOND). I was at the mall and passed by this store. We decided to go in because I am looking for a wedding band. I found one I really liked and decided to buy it. I was so excited! The saleswoman was so kind and helpful and said that my ring would fit perfectly with this band. She said the jeweler wou... read more

Sabih K. 

on Yelp

5 years ago

Before writing this review... I just read some of the others and it all makes sense now. You would think with everything moving towards a digital presence, brick-and-mortar stores would do everything they can do to make sure that the service is what brings the customers back to their business. Not at R&H, as they made one mistake after another without even offering to make things right. We went to them because I bought a ring from them 10 years ago and I wanted to take advantage of the buyback they offer. After picking o... read more

Christine S. 

on Yelp

5 years ago

the staff is not very helpful. went in for a simple repair- needed a new clasp for my gold chain. went in the 26th and was told to come back the 29th at noon to pick it up. I was told the price was $75 for the clasp and when I went to checkout they said it's $120 and didn't do much to help me understand why they changed the price. today I go in (it's the 29th) and also 3pm so 3 hours after the time I was supposed to pick it up and I was told "come back tomorrow at 6pm" when I was told today at noon. I can't pick it up tomorr... read more

Justin W. 

on Yelp

6 years ago

I know the staff was not wearing mad I was told they would put a medium clasp on my necklace to fix it and they charge me for a medium class but they only put a small one on it took him two weeks when it said it would take a week I had to call them and when I called them they said they don't have my phone number and they were kind of rude not to mention they kept my old class so they're making more money off of me and didn't even give me my own products back so they charge me for something they didn't even give me I would ne... read more