Rogers & Hollands Jewelers

Stephon R. 

on Yelp

8 months ago

Purchased a wedding ring on an 18 month interest free promotional deal. Made automatic payments in the amount where the entire balance would be paid off at month 18. Between an outdated payment portal, statements sent to the wrong house, and bad info over phone calls they managed to hide the fact I was being charged $5.99 a month so after month 18 there was a leftover balance in which now they are trying to charge the full 18 month deferred interest making this a $1500 scam" 

Tim N. 

on Yelp

a year ago

Bought a couple wedding bands a few years ago and had them welded to her engagement ring. Have had good experiences coming in to have the ring inspected etc until this weekend.. IDK where he came from but a guy named Sergio there gave us a nice attitude this time after we inquired about having the ring dipped to restore the white gold look ( we were told this was covered under our purchase and previous work done). long story short this guy gave us a hard time and saying it would cost us for a few minutes ( even though he had... read more

Ambreen J. 

on Yelp

a year ago

I highly recommend to stay away from them.they are doing some shitty rubbish business. I bought a bracelet back in March 24 and within 3months the bracelet cameoff due to faulty clasp.i visited the shop and person there did some funny checking and finally I lost it for gooood. Thanks to their horrible customer service. It was more than $800 worth of jewelry ​​ Stay away from them. 

Karen P. 

on Yelp

a year ago

Never take your jewelry here for repair, especially if it's heirloom or estate jewelry. They charged me to replace a missing opal and retip all of the prongs on my ring. I picked up the ring and wore it form three days before an opal was missing again. I take it back to Roger and Holland's and they tell me it's a different opal. They say two more opals are cracked and that the peridot is "like sandpaper." They will charge me the price of replacing one opal to fix both. Here is the problem. No one ever told me at the t... read more

Karen P. 

on Yelp

a year ago

Never take your jewelry here for repair, especially if it's an heirloom or estate jewelry. They charged me to replace a missing opal and retip all of the prongs. I picked up the ring and wore it for three days before an opal was gone. I take it back to Roger's and Holland and they say it's a different opal. They tell me I have two more opals that are cracked and the peridot is "like sandpaper." They say they will charge me half price to replace both of these opals. Now, nobody at Roger's and Holland ever told me there was a ... read more

Liz D. 

on Yelp

2 years ago

i have taken a long time to put this out there. my daughter just loves Rogers and holland. so when it came time that my husband and i wanted to replace his lost wedding ring we came to rogers and holland. they spent a lot of time Tring to get me to upgrade my ring, never saw a reason. we looked picked 2 rings bands. i wanted to wait for them to order the right size, they clamed it would look great.so after the sale were done. then then bring out yet another bill for the sizing. $40:00 each. we paid it but it made me mad ... read more

mirela d. 

on Yelp

2 years ago

They only had 2 people working in the store ON A WEEKEND. I stood around for about an hour waiting for someone to even say hello and even assist me with any questions i needed. One of the workers was quite rude and basically dismissed my presence. I would not recommend this location. 

Tina M. 

on Yelp

3 years ago

My ring was dropped off in September said my ring would be ready in October. We're almost in December. I still have not gotten my ring. I have been given the runaround multiple times that I have called. I was never told about my ring being damaged I called about a month end of when my ring was in possession at Rogers and Holland I was told that my ring was still in there and at out there service department being worked on. That was the first initial call then did a chat. They said no keep in contact with the store, the store... read more

Caren M. 

on Yelp

3 years ago

My husband purchased an engagement ring for me at the Woodfield location in May of 2018 and I often wish I could go back in time and stop our former selves from ever stepping into that store: 4 repairs in 4 years, horrendous customer service (the kind that really sits heavy on your heart even weeks after the interaction), and absolutely terrible, dare I say careless craftsmanship on their jewelers' end. Ever since I upgraded the diamond in 2019 (terrible decision and complete waste of money, especially compared with the q... read more