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Royal Destinations
- Hospitality
- Santa Rosa Beach, FL
About this business
Location details
727 Serenoa Road, Santa Rosa Beach, FL, 32459, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
In 2020 I booked a house and two weeks before arrival I got an email and phone call telling me the property had been sold. Scrambling to rearrange everything and everyone and to find something last minute. We had to put a party of 11 in a 3 bedroom condo as that was all that was Available and within the price point of affordability. I was assured this ever happens and was a rare occasion. We decided on a thanksgiving family reunion for 2021. The only condos suitable and large enough in the area we wanted to be which was sea... read more
We checked in last night at 5 pm. I will spare the minor details of fruit flies, downstairs a/c not working properly, and poor job of cleaning prior to check in. What I won’t spare are the pictures of every floor of mold - coming from vents , coming from outlets, it’s everywhere. The response has been extremely poor and downright dangerous. I’m posting as a health hazard warning and will update once I know problem is rectified. They have left me no choice to do this. I started texting pictures of mold at 8:46 pm last night. ... read more
If you’d like to not live out of a cooler for over 24 hours, lose hundreds of dollars of food, and find out the unit had bed bugs, I’d stay clear of Beachside #5 1848 E. County Hwy 30 A!!!!
Business response:
Nicole, We are extremely disappointed to see that you have decided to share this review while omitting many details of your experience. We were informed of the refrigerator malfunction the morning after your check-in and immediately started working on resolutions. Knowing that this situation created a dilemma with your groceries, our team offered compensation to replace your groceries and our offer was declined by the reservation holder. While our appliance vendor's efforts to repair the original refrigerator were unsuccessf... read more
RecommendedIt was actually our second time staying at this particular house and the location and house is great. The only complaint I have is the beach chair service. I will never rent from royal destination concierge again. The chairs were grossly over rented for the amount of beach space available. We were smothered by sorrounding chairs most days. We were also set up on the rear row 5 out of 6 days. I emailed concierge inquiring about this and she told me they rotate so everyone gets front row turns. However the same people were in ... read more
Booked a condo 2 months or more in advance, got a call one week before saying I was going to be upgraded to a different place at $700 more. No thank you! My husband and I stayed in the unit prior to the 2nd booking and loved it and Watersound where it was located. Went back in fourth with the company, 1st call was about the upgrade, 2nd call was everything is fine your good, 3rd call back saying we are going to have to move you after all. Like, they weren’t going to give us a choice.....we asked for a refund, which they... read more
Booked and paid for reservation back in February after my father passed away so family could spend some time together this summer. Reservation canceled on June 2 because we were from Louisiana. Louisiana ban lifted on June 4th, Management company not caring or responsive to helping us find a new booking. Will never use this company again. Too many great options to use. Have used Seaside Homeowner's in the past years and always had a great time and responsive management company.
Business response:
Hi Sean, We're so disappointed to read your feedback and certainly hope you'll consider removing your comments. We were looking forward to your arrival and the arrival of so many other guests that ultimately needed to be cancelled or rescheduled due to the travel ban put in place by Governor DeSantis. Contrary to your comment, our team has been (and is still) working diligently with Renee Milligan to find another property that will meet the needs of your group. Once Penny (the main point of contact for your reservation) opt... read more
How are you still renting properties during a shelter in place!
Poor customer service. Would not recommend.
Business response:
Hi Lee, We are disappointed to hear of your discontent with our team and service. As you can imagine, our team is overwhelmed with inquiries due to COVID-19, understandably so, and we are striving to help each guest as quickly as possible. After discussing your frustrations, we are saddened to hear that although you received a refund for your stay, your discontent remains. Although we would love to refund the credit card processing fee for each of our guests, unfortunately, credit card companies have not opted to waive this ... read more
Royal Destinations is totally insensitive regarding the coronavirus pandemic! Rather than release bookings without penalty they are refusing - referring to 60 day advance cancellation - and saying it’s up to the individual homeowner. Yesterday, they responded to my I inquiry with promotional verbiage about Florida’s beauty, and Royal Destination’s clean homes and laundry. If we wanted to sit in a clean house and use clean linens we would stay home. We go to Florida for the beaches, swimming pools, restaurants and amenities. ... read more
Frequently asked questions about Royal Destinations
How is Royal Destinations rated?
Royal Destinations has a 4.8 star rating with 2,558 reviews.
When is Royal Destinations open?
Royal Destinations is closed now. It will open at 8:00 a.m.