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Royal Destinations
- Hospitality
- Santa Rosa Beach, FL
About this business
Location details
5365 East County Highway 30A, Ste 101, Santa Rosa Beach, FL, 32459, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
If you’d like to not live out of a cooler for over 24 hours, lose hundreds of dollars of food, and find out the unit had bed bugs, I’d stay clear of Beachside #5 1848 E. County Hwy 30 A!!!!
Business response:
Nicole, We are extremely disappointed to see that you have decided to share this review while omitting many details of your experience. We were informed of the refrigerator malfunction the morning after your check-in and immediately started working on resolutions. Knowing that this situation created a dilemma with your groceries, our team offered compensation to replace your groceries and our offer was declined by the reservation holder. While our appliance vendor's efforts to repair the original refrigerator were unsuccessf... read more
RecommendedIt was actually our second time staying at this particular house and the location and house is great. The only complaint I have is the beach chair service. I will never rent from royal destination concierge again. The chairs were grossly over rented for the amount of beach space available. We were smothered by sorrounding chairs most days. We were also set up on the rear row 5 out of 6 days. I emailed concierge inquiring about this and she told me they rotate so everyone gets front row turns. However the same people were in ... read more
Booked a condo 2 months or more in advance, got a call one week before saying I was going to be upgraded to a different place at $700 more. No thank you! My husband and I stayed in the unit prior to the 2nd booking and loved it and Watersound where it was located. Went back in fourth with the company, 1st call was about the upgrade, 2nd call was everything is fine your good, 3rd call back saying we are going to have to move you after all. Like, they weren’t going to give us a choice.....we asked for a refund, which they... read more
Booked and paid for reservation back in February after my father passed away so family could spend some time together this summer. Reservation canceled on June 2 because we were from Louisiana. Louisiana ban lifted on June 4th, Management company not caring or responsive to helping us find a new booking. Will never use this company again. Too many great options to use. Have used Seaside Homeowner's in the past years and always had a great time and responsive management company.
Business response:
Hi Sean, We're so disappointed to read your feedback and certainly hope you'll consider removing your comments. We were looking forward to your arrival and the arrival of so many other guests that ultimately needed to be cancelled or rescheduled due to the travel ban put in place by Governor DeSantis. Contrary to your comment, our team has been (and is still) working diligently with Renee Milligan to find another property that will meet the needs of your group. Once Penny (the main point of contact for your reservation) opt... read more
How are you still renting properties during a shelter in place!
Poor customer service. Would not recommend.
Business response:
Hi Lee, We are disappointed to hear of your discontent with our team and service. As you can imagine, our team is overwhelmed with inquiries due to COVID-19, understandably so, and we are striving to help each guest as quickly as possible. After discussing your frustrations, we are saddened to hear that although you received a refund for your stay, your discontent remains. Although we would love to refund the credit card processing fee for each of our guests, unfortunately, credit card companies have not opted to waive this ... read more
Royal Destinations is totally insensitive regarding the coronavirus pandemic! Rather than release bookings without penalty they are refusing - referring to 60 day advance cancellation - and saying it’s up to the individual homeowner. Yesterday, they responded to my I inquiry with promotional verbiage about Florida’s beauty, and Royal Destination’s clean homes and laundry. If we wanted to sit in a clean house and use clean linens we would stay home. We go to Florida for the beaches, swimming pools, restaurants and amenities. ... read more
Do not stay at All Inn. We were there the week of 7/20/19. The floors were dirty (including dried blood), the garbage outside was rotting, the pool was not serviced (guy came and said there was zero chemicals in it), ant and roach problem, stained and dirty kitchen and living room furniture, old and dead landscaping was piled up next to the house. The list goes on. We contacted them with most of the concerns throughout our stay but gave up halfway through because we needed to enjoy our vacation at some point. This was our se... read more
Business response:
Hi Kathleen, Thank you for providing feedback on your summer stay at All Inn. We are disappointed that we missed the mark with your expectations this year. Since your stay we've made several updates to the property including a new landscape company, a new pool management company, a new trash service provider, the home has been deep cleaned and Mediacom was able to resolve the TV issue with new amplifiers. We greatly apologize for the inconveniences and frustrations this year. We hope to welcome you back to experience the new... read more
Sea la Vie - House we rented last week was DIRTY!!!! Garbage under furniture, mold in kitchen and bathrooms, body hair in bathrooms, pistachio shells on kitchen counter, sandy kitchen floor, candy stuck to furniture, bag of moldy food inside storage ottoman. The icing on the cake was the disgusting stains on mattress pads! Did I complain at the time of our stay? No. We didn’t drive hundreds of miles to have our family vacation interrupted by a cleaning crew there to do what obviously hadn’t been done in a very long time. I t... read more
Business response:
Hi Carol, First off we missed the mark and we sincerely apologize for your less than 5 star experience. It is our understanding that the property manager, Nicole, has been in contact with you directly to discuss your concerns. However, we wanted to take a moment to respond here as well. While we certainly understand why you chose not to contact us regarding the cleanliness issues, we would have loved the opportunity to make things right during your stay. Please know that our team is available 24 hours a day to assist with an... read more
Frequently asked questions about Royal Destinations
How is Royal Destinations rated?
Royal Destinations has a 4.8 star rating with 2,521 reviews.
When is Royal Destinations open?
Royal Destinations is open now. It will close at 4:00 p.m.