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Ruckland Court Care Home - Country Court

4.7

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Location details

Ruckland Ave, Lincoln, LN1 3TP, United Kingdom

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4.782 reviews
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R H's profile image
R H 
8 months ago

I cannot fault Ruckland at all. My Uncle has improved physically and mentally since moving in here. The staff are fantastic, polite, professional and genuinely caring. The management have been superb, very approachable and helpful. I work in healthcare and visit many sheltered housing schemes and Ruckland Court is quite simply the best I have known. Thank you so much for offering such excellent care. 

Business response:

Thank you so much for taking the time to leave your review for Ruckland Court Care Home. It is so lovely to hear that your Uncle has made improvements since moving to our home. Your kind words and positive comments will be shared with the staff team. 

Deborah M's profile image
Deborah M 
a year ago

Very impressed with the whole look of the care home, clean, smart, user-friendly, easy access to garden, pleasant garden experience for all. Staff exceptionally pleasant, helpful and always smiling. Bedroom and ensuite also of very high standard, access to all amenities very good, user loved the cinema and cafe and enjoyed his meals too, plenty of variety and would like to return soon. 

Business response:

Thank you for taking the time to write a review for Ruckland Court Care Home. Your comments and feedback are truly appreciated and valued. It is lovely to hear that you and your husband both had a good experience at the home. Your positive comments will be shared with the staff team. 

Linda T's profile image
Linda T 
a year ago

It has been a really good experience overall. Thank you for your help. Staff lovely and helpful and management and receptionist very helpful. 

Business response:

Thank you for your lovely review for Ruckland Court. The positive feedback is appreciated and it's lovely to hear. Your comments will be shared with our dedicated staff team. 

S S's profile image
S S 
a year ago

My mum recently celebrated her 89th birthday in the Dam Buster bar at Ruckland Court. We had a family gathering of approx 25 people, all the staff on duty that day went out of their way to make it a thoroughly enjoyable experience for Mum, making sure we had everything we needed. Although mum has only been a resident for a short time, she and all the family have been made very welcome and nothing is too much trouble for the staff. Lastly, the Dam Buster bar was the perfect venue for the party which was enjoyed by everyone. M... read more

Business response:

Thank you for taking the time to leave your review. It is our pleasure to help you and all the family celebrate your mum's birthday and for welcoming you all into the Ruckland Court family. With the newly refurbished areas in the home, the Dambusters Arms Pub is the perfect place to have a family gathering where you can all be together and celebrate with your mum. Your positive comments will be shared with the staff team. 

Sarah S's profile image
Sarah S 
a year ago

Mum has been at Ruckland Court for almost 3 years and I have nothing but praise for the home and for everyone that works there. The difference in her is unbelievable and from a place of desperation as her Alzheimers took hold before moving there, to the happy, laughing person she has returned to, has been amazing and such a relief to see. She loves life again, and as much as possible with dementia, I have my mum back. I will be forever grateful for the time and effort that the manager and his team invest in all the residents... read more

Business response:

Thank you for taking the time to leave a lovely review for Ruckland Court. Your kind words mean a lot to us and it has been our pleasure to care for your mother. You and your family are welcome back anytime and we look forward to seeing you. Kind regards. 

S K's profile image
S K 
a year ago

Since my mum became a resident almost 2 years ago, the care home has got better in terms of the environment she lives in and the staff who look after her. The new building which houses a spacious and relaxing lounge is excellent. 

Business response:

Thank you for taking the time to leave your review, we appreciate your kind words and feedback. Thank you for your comments regarding the new lounges. It is our pleasure to care for your mum and be part of the Ruckland Court family. Warm regards. 

C G's profile image
C G 
a year ago

Both my parents are residents at Ruckland Court where they have their own rooms but spend their day together in Dad’s flat. We were encouraged to bring up many of their personal possessions collected over their long marriage so both their rooms have become a real home from home. Mum and Dad have the best of both worlds in the support provided being of light touch for Mum whilst she is relatively well and more in-depth for Dad who needs greater help with his daily living needs now. All staff know them both well and that inclu... read more

Business response:

Thank you so much for leaving your review for Ruckland Court. Your lovely words and kind feedback will be shared with the staff team. It is our pleasure to care for your mum and dad and to have them both in the Ruckland Court family. My door is always open for you to come and have a chat. Warmest regards 

Angela M's profile image
Angela M 
2 years ago

I would just like say that my auntie has only been in Ruckland Court Care Home for about two weeks. So, at this, the information will only be based on this very short time we have at the moment. All the staff are very friendly and supporting in her needs, comfort and mind. Also, we find they have been very approachable in every area. So, a big thank you at this difficult time for our family. 

Business response:

Thank you for taking the time to leave your kind review for Ruckland Court Care Home, especially as your auntie has only been with us for a short time. We shall endeavour to look after her and make her as comfortable as we possibly can and we welcome her into the Ruckland Court family. 

Jane W's profile image
Jane W 
2 years ago

Mum had a hospital appointment with an ongoing condition, when the sister took off Mum's dressings she said 'Wow! What home is Mum in?' 'They are looking after her very well, it must be a good home'. Yes, they are and yes it is! 

Business response:

Thank you so much for your feedback and for your kind words. It is our pleasure to care for your mum and I shall pass the comments on to the staff team who will be pleased to hear this. 

Frequently asked questions about Ruckland Court Care Home - Country Court

How is Ruckland Court Care Home - Country Court rated?

Ruckland Court Care Home - Country Court has a 4.7 star rating with 82 reviews. 

When is Ruckland Court Care Home - Country Court open?

Ruckland Court Care Home - Country Court is open now. It is open 24/7.