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Seminole Toyota
- Car Dealers
- Sanford, FL
About this business
Location details
1160 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Logan did a nice job greeting me as I dropped off my vehicle. He initially texted me his information and later texted me the vehicle was complete and I could pick it up. Once I returned to the dealership to pay. Logan was gone so the cashier went and found my invoice which I began to pay with a credit card. To my surprise she said there would be a 3% fee for using a credit card. She suggested I use a debit card to avoid the fee. I don't own a debit card so I paid in cash. She had to use her cell phone to figure out much chan... read more
Business response:
We appreciate you taking the time to share such detailed feedback and value the trust you've placed in us over the years. Our intention is to deliver a smooth, professional service experience from drop-off to pick-up, and input like this helps us better align with that goal. We remain committed to improving consistency and attention to detail for every visit. Please reach out to Joshua Montgomery at JMontgomery@vtaig.com if you'd like to discuss your experience further.
It was a very good dealership a few years ago, but with the changes, the quality keeps getting worse. I'm seriously considering never taking my car to that dealership again. The mechanics abuse the cars, intentionally scratching themsmall scratches and more visible ones. I already filed a complaint before, and yesterday, when I got home, I noticed two small scratches that weren't there when I took it in for service, and that was the only place I went. I think they should install security cameras in all areas to see what peop... read more
Business response:
We take pride in building lasting trust and aim to deliver a service experience that reflects care, professionalism, and respect for every customer and vehicle. Hearing concerns like this is important to us as we continually evaluate our processes and standards. Our focus remains on improving consistency, efficiency, and peace of mind for those who choose our service department. Please reach out to Joshua Montgomery at JMontgomery@vtaig.com if you're open to further discussion.
Slow. Had a 7a appointment for just balance and rotate tires. Simple. It took 1:45min. And I was the first appointment of the day.
Business response:
We are pleased to hear from you, and appreciate you taking the time to share your experience with us. We understand that waiting an extended period for a tire balance and rotation service, especially as our first customer of the day, was longer than you expected. Your feedback about the timing helps us recognize where we can improve our efficiency and better serve our customers. We value your patience and hope to provide you with a smoother experience during your next visit.
I brought my car in for an oil change. The plan that day was for my son and I to head to Jacksonville to visit family for Thanksgiving. Once the oil change was done we hit the road. 30 minutes into the drive I smelled burning and my car started smoking from the back. It then started shaking and my engine light came on. I pulled over to receive a low oil warning on my screen. Someone screwed up my oil change and I was leaking oil from the minute I drove off. My 2 year old son and I were stuck on the side of I4. I called Toyot... read more
Business response:
Thank you for sharing your experience. We are truly sorry to hear about the stress and disruption this caused, especially with your family plans and your concerns for your vehicle's reliability. We understand how upsetting this situation must have been. We would like the opportunity to discuss this with you directly and address your concerns. Please contact Joshua Montgomery at JMontgomery@vtaig.com so we can review your experience and work toward a resolution.
I will not be going back I'm so tired of the bad work or work not done but said it is and I paid for it. Definitely take advantage of people
Business response:
We regret to learn about your experience with the service quality. Your feedback is invaluable to us as we strive to provide reliable and honest service to every customer. We would appreciate the opportunity to discuss your concerns and work toward a resolution. Please contact Joshua Montgomery at JMontgomery@vtaig.com so we can address this matter directly.
I made an appointment for an oil change and he was also supposed to rotate the tires, but they only did tire rotations, and the salesman's attitude was terrible, very bad attitude and that bothered me because when I asked him why they didn't change the oil, he said that I didn't ask for it! and he made me feel stupid, there was no apology, even though he was the one who sold me the tires and also on one occasion I had to have his oil changed, he had never treated me with such indifference, the service would not be free and i... read more
Business response:
Thank you for bringing this to our attention. We understand your frustration with the confusion regarding your service appointment and are sorry to hear that you feel this way. The experience you described does not reflect the level of care and respect we strive to provide to every customer. Your feedback is important to us, and we take these concerns seriously. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Joshua Montgomery at JMontgomery@vtaig.com so we ... read more
Showed me pictures of worn parts needing immediate replacement which weren't even from my car. Trying to rip off a customer who has been trusting them to do the right thing for years.
We were overcharged a lot for a lightbulb that we found online for a lot less than what they charged us
They couldn't fix the problem with my 2024 Tundra Hybrid Limited with the hybrid batteries overheating. They say that driving around with the back seat at over 85 degrees Fahrenheit is normal. That's not true, and they don't want to solve the problem with a $70,000 vehicle. That's Seminole Toyota in Sanford.
Frequently asked questions about Seminole Toyota
How is Seminole Toyota rated?
Seminole Toyota has a 4.4 star rating with 15,579 reviews.
When is Seminole Toyota open?
Seminole Toyota is open now. It will close at 9:00 p.m.