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Seminole Toyota
- Car Dealers
- Sanford, FL
About this business
Location details
1160 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
My car was not serviced on this day
Business response:
We apologize for any confusion or inconvenience regarding your service experience. Please reach out to Joshua Montgomery at JMontgomery@vtaig.com so we can address your concerns and assist you further. Thank you for bringing this to our attention.
I never went in for car service on this date. Disappointed.
I have purchased 6 Toyota's from this Dealership under several ownership groups. Yau cannot imagine the disapointment and furstrastion I felt when the credit card I have used all those years to pay thousands of dollars in service and repairs cost now have a service fee???????????????? I thought I had been a GREAT COSTOMER. I guess these days you live and learn and move on
Business response:
Thank you for sharing your feedback. We deeply value your loyalty and the trust you've placed in us over the years by purchasing six Toyotas and relying on us for service and repairs. We understand how frustrating it can be to encounter unexpected changes, such as the service fee for credit card payments, and we sincerely apologize for any inconvenience this has caused. Your experience as a long-standing customer is incredibly important to us, and we want to address your concerns further. Please reach out to Joshua Montgomer... read more
Scam I didn't do these at all
I waited an hour and a half for an oil change. They initially quoted the wrong price but it changed after I reminded him of the appointed time and price on line. I was not given a complimentary car wash but I was checked out quickly by the service member.
Business response:
Thank you for sharing your experience. We apologize for the wait and any confusion regarding the pricing, and we appreciate you bringing it to our attention. We also regret that the complimentary car wash was missed, as it's typically part of our service. We're glad to hear that you were checked out quickly by our team and we'll work to improve in these areas. We appreciate your feedback and look forward to serving you better in the future.
The oil filter was not put on properly and when i got home, oil was leaking from my car. Tried to bring back next day, but service center wasn't accepting anymore appointments that day. It was 3 hours before closing. SO, i had to take additional time off work to make an additional trip to fix the issue. Filter was replaced but know i have to deal with the oil overspray on my engine. No compensation was offered and no manager was on site to deal with things like this. Not a satisfied customer.
Business response:
Thank you for sharing your experience. We sincerely regret the inconvenience you encountered with the oil filter service and the subsequent challenges in addressing the issue. This is not the level of service we strive to provide, and we understand how frustrating it must have been. We would like the opportunity to make this right and restore your confidence in our service. Please contact Joshua Montgomery at JMontgomery@vtaig.com so we can address your concerns in greater detail and work toward a resolution. Thank you for b... read more
I made an appointment days ahead of time to get 2 recalls fixed. Apparently nothing was done because they didn't have the parts. They could have called me and told me that days ahead of time, or ordered the parts.
Business response:
We apologize for the inconvenience caused by this situation. We understand how frustrating it is when expectations are not met, especially when it comes to important recall repairs. We appreciate you bringing this to our attention, and we take your feedback seriously. Please contact Joshua Montgomery at JMontgomery@vtaig.com, and he will be happy to assist you in resolving this matter and ensure the parts are ordered for your recall repairs. Thank you for your patience.
Will have a fee for everything. Had to wait 10 minutes after my appointment to get someone to help.
Business response:
Thank you for sharing your feedback. We apologize for you experience with this visit. We would appreciate the opportunity to address your concerns further. Please reach out to Joshua Montgomery at JMontgomery@vtaig.com, and we'll work to ensure a better experience moving forward. Your satisfaction is important to us.
Okay, but they forgot to give me a number to wSh my car
Business response:
Thank you for your review and feedback! We're glad to hear your experience was positive overall. We apologize for the oversight regarding the car wash number and appreciate you bringing it to our attention. If there's anything else we can do to enhance your experience, please don't hesitate to reach out. We look forward to serving you again!
Frequently asked questions about Seminole Toyota
How is Seminole Toyota rated?
Seminole Toyota has a 4.4 star rating with 15,579 reviews.
When is Seminole Toyota open?
Seminole Toyota is open now. It will close at 9:00 p.m.