SimonMed imaging - Winter Park II

Julie C 

on BBB

a year ago

This business is HORRIBLE! I would suggest that you run far away from doing any business with them. We were told amounts to pay for services on 12/12/2022 and again on 1/16/2023 in which both times we OVERPAID on the amount. I have called on 3/28, 4/27, 6/1, 6/9, 7/3, 10/20, 10/27, and today 11/13 and we still do not have the refund of $552.12 back. Supposedly they "mailed a check on 10/3" but now a month and a half later we still haven't received it. Every time we call there is a lie being told to us. I have warned that if ... read more

Elizabeth M 

on BBB

a year ago

SimonMed Imaging in ********* is so horrible and inconsiderate. They seem to be all about money and not the health of their patients. I had a mammogram which I did with them and was told that they saw something, and I needed further testing. After waiting 2 months for another appointment to do an ultrasound I was told after waiting for 45 minutes that I have a deductible of almost $300 and it must be made upfront, or they will not do my exam. I informed ***** that I will pay any copays upfront and if she can kindly send the ... read more

April C 

on BBB

2 years ago

HORRIBLE COSTUMER SERVICE ***** DESK LADIES DO NOT GREET COSTUMERS VERY RUDE ATTITUD, I WENT FOR A ULTRASOUND AND THE ASK ME TO PAY IN ORDER TO BE SEEN EVEN THOUGH I PROVIDED MY INSURANCE INFORMATION AND WANT THEM TO BILL TO MY INSURANCE, THE ***** DESK LADY ASK ME TO PAY ***** AND SHE GIVE A PRINT OUT FOR NEXT 3 PAYMENTS A TOTAL OF 1***** WILL COST ME THE SERVICE SHE CONFIRM. THEN I RECEIVED A STATEMENT FROM THEM FOR $*******, SO I CALLED THEM TO ASK IF THE ***** FOR THE SERVICE WAS RIGHT AND THEY SAID THAT ULTRASOUD HAVE A... read more

Ginger C 

on BBB

2 years ago

They are wonderful except they call to set appointments. I received over 35 calls in two weeks and the appointment had already *** set at a different location! 

Kallie A 

on BBB

2 years ago

TLDR: I made an appointment for a screening mammogram and they miscoded it and now are charging me over $400 copay for something that should have been a $0 copay.When I got my appointment reminder call I was told that my copay would be $400+ I called them to let them know it was supposed to be for a screening which would be zero copay and ask them to cancel the appointment if they couldn't fix it. The person said he changed the code in the computer and yes it would be 0 copay.I arrive at my appointment, verify again that it ... read more

Laura F 

on BBB

2 years ago

I was seen at SimonMed Imaging in ** for a procedure on 1/16/2023. Upon arrival at the facility, I was informed that I was required to pay in full before beginning the procedure. I was charged $1,896.44 which I paid with a credit card. When I received the Explanation of Benefits from my insurance company for this procedure/date; SimonMed charged the insurance company only $934.00. After several failed, good faith attempts to obtain a refund via phone calls and emails, I filed - and won - a dispute of charges with my credit c... read more

Anthony R 

on BBB

2 years ago

Absolutely the worst administrative system in existence! Impossible to speak to someone to try to resolve an issue. If I had a choice I would NEVER use this company for anything...it's a joke! They want approval from the ************************ to do an MRI...I made the 140 mile drive once for nothing....the VA has tried to fax the approval to the office where I am scheduled....but who knows where it went. Just to be sure I called 10 days ago before making the drive and after asking 4 people...one of them finally knew how t... read more

Yaya C 

on BBB

2 years ago

SimonMed imaging customer service is horrible. They have canceled my appointment 2x already at 2 different locations. Stating the same thing that the machine is down. When trying to reschedule again it takes 4 calls to get an appointment rescheduled and then they want to schedule months away. I dont understand if you cancel on me why do I have to wait weeks for an appointment. That now I been waiting forfor over a month and a half. I pray I dont have cancer since it is a diagnostic visit. I am so mad. And the customer servic... read more

Lucas S 

on BBB

2 years ago

Consistent with other complaints, they are just plain STEALING MONEY.Here is my situation: I needed an MRI, and my insurance deductible was met when I walked in, so should be 100% covered by my insurance. They mentioned some confusing insurance jargon and told me I need to pay $238 for a scan. I needed the scan so I was stuck and paid it. I cleared this up with my insurance company a day later and Simon Med told me I would need to wait 30 days for insurance to come in for a reimbursement. Annoying, but fine. We waited and ou... read more