SimonMed imaging - Winter Park II

Salem S 

on BBB

2 years ago

First of all if they have zero star, I will give them zero They have the worst customer service ever they are so rude and unprofessional Schedule me with one location 40 minutes away and when I get there, Ill be told oh you are in the wrong location Do you have to reschedule your appointment so I wasted my day plus I lost a day with work because of them this is bull c*** 

Barry B 

on BBB

2 years ago

I have made ******* in payments between 2 visits to simonmed for xrays because They said I would have been refused service otherwise. They still have not even filed a claim for these services with my cigna insurance. I have called several times, and once a cigna representative talked to them while i waited on hold. It has been approximately 8 months since this all started. 

Amy V 

on BBB

2 years ago

I would never go back to SimonMed Imaging. I think the billing department is a scam. The day of my service 2/17 I put down $103 and had automatic payments every month of $70. Well in between those payments I was making additional payments to get it paid off faster. I received an email on April 1 with my remaining balance of $233.58. So then I made a payment of $122 on April 2, $50 on April 8 and $61.58 on April 15 which paid of my balance. On April 15 I saw I payment of $70.90 on my card. Now why they still taking money from... read more

Madison M 

on BBB

2 years ago

Back in July of 2022, Simon med said per my insurance I owe 207$ and some change. I agreed to pay unfortunately, I then asked my mom how much HER MRI was. She stated insurance covers our MRIs and I shouldnt have paid anything! This is not the first time they have said per our insurance we owe money.. I suggest never going to them, how many people dont look into it and just take their word for it? They are stealing peoples money. 

Orpha H 

on BBB

2 years ago

I have been waiting for my refund of over ***** from Simon Medical since Feb 2024 they just give methe round around. They are double billing. 

Cindy C 

on BBB

2 years ago

For three agonizing months, I've been pleading for my medical records. Each call leads to a robotic extension, robotically directing me to their website, then abruptly hangs up. Faxes and emails vanish into the void. Even my doctor's ******* armed with my signed request and a follow-up call, was met with denialthey claimed I wasn't even a patient! The sheer incompetence on display is mind-boggling. I'm relieved to sever ties with this abysmally subpar medical establishment. 

Chris H 

on BBB

2 years ago

The company and people are worthless. I asked for a detailed receipt with billing code. They are unwilling to provide a billing code when you talk to someone in *****. 

Amy G 

on BBB

2 years ago

I have not received my $418 refund from my service in October and it's now April. They told me that my insurance did not cover my procedure so I paid for it in full. Then when I called to get an itemized receipt, they said that my insurance covered my procedure that that I would get a refund on my card that I paid with. That did not happen by the end of December so I called back. They said they would mail me a check. When I called in mid-March, they claimed the check was mailed Feb 20 and I could not request a new check be c... read more

Susan K 

on BBB

2 years ago

First of all, it is not possible to reach this place on the phone to ask a question. All calls go to a call center where the people are not able to answer a question. They can only make appointments. I went to their facility on Flamingo in *********. I had an invasive procedure done. There is no doctor on the premises. I asked the technician who did the procedure about a doctor and he told me the doctor is in *******. Second, they demand a co-pay which is above the amount that has to be paid. When I called the call center fo... read more