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Smiley Dental - Corporate (All Reviews for Website)
About this business
Location details
02719, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This dental office stole almost $300 from me. I am not really one to write reviews, but this company has so many positive reviews I am sure they are buying some. I worked as a freelancer over COVID and these companies do hire people to boost their google ratings by buying positive reviews. I went because my wisdom teeth were bothering me and I wanted to get them looked at. I have dental insurance and my copay was only $20. I paid almost $300 out of pocket AND they charged my insurance the full amount (almost $300). The denta... read more
Business response:
Hi Olivia, I am sorry to hear about your experience. Please provide your number or call at 617-323-3000 and ask to talk to the Regional Manager. We would live to hear more and help resolve your issue.
I left them a review on Google and they had it deleted. They scammed multiple people that I know and then refused to return their calls. It is very easy to see that they buy good reviews and delete reviews of people who criticize them. Shame on you, "smiley" dental.
Business response:
Hello Lizzie , We take all feedback seriously and strive to maintain transparency with our patients. We do not have control over Google’s review system, but we assure you that we value all patient experiences, both positive and negative. If you or someone you know has had concerns with our office, we would appreciate the opportunity to address them directly. At Smiley Dental Fairhaven, we are committed to providing honest, patient-focused care to our community. Please feel free to reach out to us at fairhaven@mysmileydenta... read more
If I could give them 0 stars I would. Unprofessional late to the 2 appointments I had (excuse was stuck in traffic both times), they have at least one rude receptionist and the office manager never returned my phone call. By all means use them if you want to be treated poorly and receive imo second rate care
Business response:
Hello Michael , Thank you for sharing your feedback, and we sincerely apologize for your recent experience with us. We strive to provide exceptional service to all our patients, and it’s clear that we missed the mark during your visits. Timeliness, professionalism, and communication are key to providing great care, and we understand how frustrating it can be when these expectations are not met. We would love to speak with you directly to address your concerns and improve moving forward. Please don’t hesitate to reach out t... read more
Very welcoming staff, very clean dental office who follow Covid guidelines . Dentist is wonderful, very knowledgeable, all about saving teeth which I appreciate. I am anxious having dental work done, the dentist at Smiley Dental has a lovely, calming, confident, and gentle approach and constantly checked in that Iam comfortable, pain- free during root canal procedure. I feel safe and confident with this practice and recommend them. Happy I found you and you take Mass Health. Thank you all.
Business response:
Hi Jo, Thank you very much for taking time to write a review. We are the best team ever and I am glad you had a positive experience.
Things were great until a mismatched crown was cemented and “nothing could be done about it”. Was promised a refund so I can get the work redone elsewhere. I have not received a refund nor any clear communication as to when I will be expecting anything back. I have reached out to both the Dental office and the owner Rahul (Rick) Khanna. Very unprofessional and disappointing!! I understand “things happen”. However, I am very unhappy at the lack of responsibility this business establishment has displayed and the run around I’v... read more
Business response:
Hi Alex, I am sorry to hear that you are not satisfied with the shade of your crown. You clearly approved the shade and gave Doctor the consent. There are standard shades of crown and you made a big deal for nothing after approving the shade and getting a crown inserted. We have offered to send the crown back to the lab and give you a NEW CROWN FOR NO EXTRA COST but you are insisting for a 100% refund just because you have the crown in your mouth and you want a freebie now. You can't take good and services and insist for 10... read more
What an amazing team! They gave me my smile back. They were great priced, and professional! I can’t thank them enough for their help! I tell everyone to go there! Best there is in dentistry !!!
Business response:
Hi Jonathan, Thank you for you review. You summed it nicely. Look forward to seeing you soon. Smiley Dental Fairhaven
I have a daughter who has MASS HEALTH and was in extreme pain and I spent hours just trying to find a dental facility that would take her dental insurance and see her. Not only was Smiley dental extremely helpful but Shannon was so kind and seemed genuinely concerned and she got her an appt. within hours. They found my daughter had an abscess and an infection going into her nerves. Unfortunately they have to pull the tooth because dental insurance for disabled individuals on Mass Health is a total disgrace but thankfully m... read more
Business response:
Hello Diana, Thank you so much for sharing your experience with us. We are incredibly grateful for your kind words and thrilled to hear that we were able to assist your daughter, Leah, when she needed care the most. We understand how challenging it can be to find the right care, especially when dealing with insurance complexities, so we are glad that Shannon and our team could help get her the treatment she needed in a timely manner. It warms our hearts to know that Leah felt comfortable during her visit, and we're so happ... read more
I started going here when Dr. Chung was the dentist and he was the absolute BEST. A few weeks ago I gad an abscess from an infected tooth so I made an appointment. The new dentist was SO rude and unprofessional. She told me my abscess would go away on it's own and prescribed me NO antibiotics for the infection. She is HORRIBLE. Go anywhere else but there.
Business response:
Hello Heather Ashlee, Thank you for sharing your feedback with us. We are deeply sorry to hear about your recent experience at Smiley Dental, especially after the positive care you received from Dr. Chung. Your health and comfort are extremely important to us, and it’s concerning to hear that your visit left you feeling dissatisfied and frustrated. We understand how serious and painful an abscess can be, and we are truly sorry to hear that you did not feel your concerns were addressed properly. We take all patient feedback... read more
Friendly staff. answered all my questions. Love that the rooms have Tvs. The doctor was very nice and make sure to show my X-Ray and explain everything to me, the black lady front desk was nice,fantastic, amazing customer services, I was thirsty as hell she bring some water to me. Really happy worthy my first visit and pull it up my teeth without feeling no pain.
Business response:
Hi Maalim, Thank you very much for your kind words. Would you be so kind to leave this review on google too?
Frequently asked questions about Smiley Dental - Corporate (All Reviews for Website)
How is Smiley Dental - Corporate (All Reviews for Website) rated?
Smiley Dental - Corporate (All Reviews for Website) has a 4.6 star rating with 3,040 reviews.
When is Smiley Dental - Corporate (All Reviews for Website) open?
Smiley Dental - Corporate (All Reviews for Website) is open now. It will close at 6:00 p.m.