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Sport Mazda North
- Car Dealers
- Longwood, FL
About this business
Location details
400 N US Hwy 17 92, Longwood, FL, 32750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Wheel alignment said everything was fine and two weeks later I have now tried for two weeks to get a hold of the service manager I understand I only have a restricted time that I can speak to somebody but when I say to call between 1 and 2 you don't wait till 1:53 to call I can't speak at work on personal phone calls so I'm going to try to call you again on Monday and let's see because anytime I've called on a Saturday there's no manager of Corey Mazda there nor is there a service manager that sounds very strange
Poor service I’ve had problems with safety sensors shutting off due to the sun or rain. Obviously after researching this online I see it is prevalent with other people on this make and model. I was basically told by the GM that there is nothing they can do. Very poor service. This is my third Mazda and now it will be my last
Bought car for more than was discussed and negotiated I picked up a used car for $8500 negotiated $200 off. Well when the finance person was having me fill out paperwork, I was busy on the phone and was not paying attention to the paper work ans signed away. The car I bought which was supposed to be $8300. Was $9, 300 so they had added to the price then added the dealer fees and tax to that all in all. $8,300 dollar car cost me $11,800. Absolute great service with Anthony. But the financial department screwed me over. My fau... read more
History of misdiagnosis Poor attention to detail and a lack of communication between the service rep and garage on multiple occasions. The checklist is a farce and I grew tired of being told something about my vehicles mechanics that I know are false based on my own experience working for an auto manufacturer.
Business response:
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We want to understand in further detail what exactly went wrong. Please reach out to us at (407) 734-2953 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.
Poor Diagnostic My car was taken in due to a miss at idle. After the first diagnostic, I was told I needed to replace the engine. After confirming with 3 other shops that this was nonsense, I demanded a real answer to what was wrong with my car. I was then charged for them to diangose it again. They came back with a laundry list of items with no certainty. The service department is not interested in finding out the real problem despite wanting $130 to even look at the vehicle. Their solution is to throw parts at the problem ... read more
Horrible demeanor from a manager, inexcusable behavior! We reached out to the dealership online, went in to look at the vehicle and he didn’t care to listen. He was constantly reaching for his phone after it kept buzzing. This made us feel that he didn’t care to deal with us. We left!
Worst experience I came in for standard service, windshield wiper motor recall, touch screen issue, sluggish start, and air conditioning temperature control knob issue. No problem with the oil change or wiper motor recall. Report card indicated battery in the yellow but they never said anything about it. 3 days later, my car was in my garage and would not start. I called and of course service was closed. I was told they could send roadside assistance but what good is that going to do. Are they going to follow me around and j... read more
Service department lacks attention to detail We own 3 Mazda’s and have been coming to this dealership for years. The service advisors, and specifically Brian Celso, have all been excellent. My issues have been with the service technicians and the service manager, Don. After a flat tire incident resulting in the purchase of a new tire, the spare was left in the back of our CX9. This resulted in as extra trip to correct the situation, as I am unable to lift the tire out, let alone try to figure out how to fit it up underneath ... read more
Business response:
Hello, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We want to know what caused you to leave feeling this way and more importantly, what we can do to make it up to you. Please contact the manager’s office directly at (407) 734-2953 so we can address your concerns and rectify the situation to the best of our abilities.
A joke Still waiting for a return email from the GM about my list recent exchange regarding my air filter box being broken with empty promises to repair.
Business response:
Thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (407) 734-2953 to share more details about your visit so we can make things right.
Frequently asked questions about Sport Mazda North
How is Sport Mazda North rated?
Sport Mazda North has a 4.8 star rating with 10,424 reviews.
When is Sport Mazda North open?
Sport Mazda North is closed now. It will open at 9:00 a.m.