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Spruce Power
- Houston, TX
About this business
At Spruce, we focus on clean energy solutions. Working together with our customers and partners, we relentlessly pursue opportunities to create a cleaner and more sustainable future. We lead the way by creating accessible and reliable solutions to deliver on our promise to harness the power of nature.
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Spruce took over our NRG Solar account. We have a leak in our roof caused by the solar equipment and contacted NRG and they tried to fix it. It did not work and our roof is still leaking. The leaks now affect three rooms in the house. Spruce told us they would not do anything to fix the problem. We are trying to get some assistance from a government agency to help us.
I'm trying to Refi my home, Originally I had my solar account with NRG and was bought out by Spruce... They will not provide a ucc termination or a subordination for e can Refi our home, their reasoning is that my ucc filing is expired and no longer valid but it still shows on my title!!! They refuse to provide a written termination required to remove off my title report or a subordination and now my rate is increasing cause of this... Does anyone know what u can do.. This is Ridiculously sad their so this to me!!!
This is truly the WORST company I have ever dealt with. Customer service is almost non-existent. We have our bill deducted monthly from our bank account and every, I mean EVERY month, we get a bill showing we owe 2 months. This happened once before and it was straightened out (for awhile) and here we are - back in the same boat. I called today, was on hold for over 10 minutes and the call was then redirected to an answering service. Gave them the information and my complaints and was told that they will get back to me in 72 ... read more
All of you verify my experience. My inverter failed in 2019 after four years with the company when it was still owned by NRG. They replaced it, and it worked fine for a while, Then it failed again in 2021, after Spruce bought them, and has never produced to full capacity since, and has declined to nearly zero now, and I am not getting my production reports regularly either. Should we get a class action suit going? Seems we have plenty of documentation to provide and an awful lot of money unnecessarily spent. They clearly hav... read more
Incoherent billing. Rigged so you are late with delayed mailing of bills and giving 15 days to apy. The system does nto generate touted performance and they won't repair ********s shoddy install. Spruce customer service is poor. Only email. Wish I could ditch this *** company
Sold my home 9 months ago and have yet to have the issue resolved. Every person in multiple different departments blame each other, claim they cant help me, and there's NEVER a supervisor available. Prior to selling my home I had issue for a year and half. 2 years of dealing with this awful company. I will scream it from a mountain top to never do business with this company. We will be seeking legal action as they are now trying to "collect" a debt from us when we don't even own the home!!!!!!!
I have Spruce Power for my Solar Panels. They bought out my last service provider. Sadly, the service has not been the best. 1st - our contact information was never received correctly. I can't say this was Spruce's fault but the process has been extremely frustrating because of this. 2nd - a service technician arrived at my door last week to change out our meter. No appointment because he stated the above (see problem 1) and they were unable to get in touch with us. Thankfully my father was home to assist. 3rd - Technician e... read more
Their service is the worst. Not sure if they are debt collectors because when I logged into their site they want me to check a box for debt collection. Not sure how I can escape, they bought NRG. Will appreciate any help to get out.
Worst customer service! Worst company! A Fraud company! I have been requested them to replace a malfunction solar panel for more than a year. The customer reps are blind-sighted and deceiving customers. Based on the Enlighten production chart, apparently one of the solar panels has very very low production. They still claim no need to replace. I have called and emailed customer service countless times. No one provide any help! Most of the phone calls always on hold more than 45, 50 minutes with no answer! I've tried to set u... read more
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3 star rating with 1,833 reviews.
When is Spruce Power open?
Spruce Power is closed now. It will open tomorrow at 8:00 a.m.