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Spruce Power
- Houston, TX
About this business
At Spruce, we focus on clean energy solutions. Working together with our customers and partners, we relentlessly pursue opportunities to create a cleaner and more sustainable future. We lead the way by creating accessible and reliable solutions to deliver on our promise to harness the power of nature.
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Spruce Power is the worst company I have dealt with in my adult life of 82 years. The monitoring of my solar system has been nonfunctional since October of 2021 & their customer service does nothing but tell me that someone will get back to me in 8-10 days and then that dispatch can't get someone in Hawaii to respond. Prior to this lie I had to take pictures of my equipment that I thought was their and trouble shoot f or them before they would do anything. That there is no response from a Local Hawaii company is a total lie ... read more
Worst customer service I have ever dealt with and thats if or when someone finally answers the phone. I have had issues since they bought out NRG. No one has their crap together when it comes to billing! I even said someone can come get the damn solar panels and no one cared. Do not do business with this company!
I started with NRG and they sold my contract to Spruce Juniper. My roof has been leaking under the solar panel since sept of 2019. I have gone back and forth for at least 2 years trying to find a resolution. The Panels aren't working either, not generating any energy and they still expect to get paid every month. Not happening. I'm in the process of trying to sue them for damage to my roof and not adhering to the contract as far as energy consumption promises. What really needs to happen is a class action suite against Spruc... read more
My husband and I have been trying FOR MONTHS to get our solar panels fixed. They suddenly stopped working in the fall of 2021, and we have called and emailed multiple times to get someone to come out and look at them. They finally sent someone out on Monday, February 14. The tech figured out the problem and is STILL waiting on Spruce to approve the fix. We are now going on 5 months without working solar panels, yet, of course, I'm still being charged the same monthly rate. This has been dragging on for months and months due ... read more
I bought my home when there was already a contract with Spruce Power attached to it. I couldn’t buy the home without taking on the contract. I looked into my options and none of them were do able. The contract is impossible to get out of, and the price of power from the solar panels is the same price as buying it from the power company. There is nothing I can say good about this company. Don’t get into a contract with them. It’s a ripoff. It is not fair business. .
Not just the worst solar company. But the WORST company ever. If its even a company. STAY AWAY. Worst service, Worst customer service. They should close.
Worst customer service ever. Never given assistance to understand auto billing and I have to call them to make a payment. This has been an ongoing problem and horrible representatives. When I said I was going to record my conversation with them they said no and goodbye. They can record me but what is the point if I cant prove my side??? On hold forever. Do your research before commiting to these people.
Has anyone seeked legal advice in regards to billing issues with Spruce Kismet?
Customer Service is horrible at best!! I haven't been able to see my production since August and have been asking them why and never get an answer. Seems quite shady that they can see my solar production on their end, but I can't see it through the portal they have me use!! I have emailed them over 20 times, been on the phone with customer service representatives over 10 times and still no one want to help. It has been 2 months since someone last contacted me to discuss this ongoing situation. Don't ever get into a deal with... read more
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3 star rating with 1,833 reviews.
When is Spruce Power open?
Spruce Power is closed now. It will open tomorrow at 8:00 a.m.