Spruce Power

Dilip T 

on BBB

4 years ago

Their service is the worst. Not sure if they are debt collectors because when I logged into their site they want me to check a box for debt collection. Not sure how I can escape, they bought NRG. Will appreciate any help to get out. 

Chinghsi Roger H 

on BBB

4 years ago

Worst customer service! Worst company! A Fraud company! I have been requested them to replace a malfunction solar panel for more than a year. The customer reps are blind-sighted and deceiving customers. Based on the Enlighten production chart, apparently one of the solar panels has very very low production. They still claim no need to replace. I have called and emailed customer service countless times. No one provide any help! Most of the phone calls always on hold more than 45, 50 minutes with no answer! I've tried to set u... read more

James W. 

on BBB

4 years ago

Spruce Power is the worst company I have dealt with in my adult life of 82 years. The monitoring of my solar system has been nonfunctional since October of 2021 & their customer service does nothing but tell me that someone will get back to me in 8-10 days and then that dispatch can't get someone in Hawaii to respond. Prior to this lie I had to take pictures of my equipment that I thought was their and trouble shoot f or them before they would do anything. That there is no response from a Local Hawaii company is a total lie ... read more

Rita G 

on BBB

4 years ago

Worst customer service I have ever dealt with and thats if or when someone finally answers the phone. I have had issues since they bought out NRG. No one has their crap together when it comes to billing! I even said someone can come get the damn solar panels and no one cared. Do not do business with this company! 

ELIZABETH L 

on BBB

4 years ago

I started with NRG and they sold my contract to Spruce Juniper. My roof has been leaking under the solar panel since sept of 2019. I have gone back and forth for at least 2 years trying to find a resolution. The Panels aren't working either, not generating any energy and they still expect to get paid every month. Not happening. I'm in the process of trying to sue them for damage to my roof and not adhering to the contract as far as energy consumption promises. What really needs to happen is a class action suite against Spruc... read more

Rachel K 

on BBB

4 years ago

My husband and I have been trying FOR MONTHS to get our solar panels fixed. They suddenly stopped working in the fall of 2021, and we have called and emailed multiple times to get someone to come out and look at them. They finally sent someone out on Monday, February 14. The tech figured out the problem and is STILL waiting on Spruce to approve the fix. We are now going on 5 months without working solar panels, yet, of course, I'm still being charged the same monthly rate. This has been dragging on for months and months due ... read more

Natelle B 

on BBB

4 years ago

I bought my home when there was already a contract with Spruce Power attached to it. I couldn’t buy the home without taking on the contract. I looked into my options and none of them were do able. The contract is impossible to get out of, and the price of power from the solar panels is the same price as buying it from the power company. There is nothing I can say good about this company. Don’t get into a contract with them. It’s a ripoff. It is not fair business. . 

Mike P 

on BBB

4 years ago

Not just the worst solar company. But the WORST company ever. If its even a company. STAY AWAY. Worst service, Worst customer service. They should close. 

Terry M 

on BBB

4 years ago

Worst customer service ever. Never given assistance to understand auto billing and I have to call them to make a payment. This has been an ongoing problem and horrible representatives. When I said I was going to record my conversation with them they said no and goodbye. They can record me but what is the point if I cant prove my side??? On hold forever. Do your research before commiting to these people.