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Spruce Power
- Houston, TX
About this business
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Like everyone else on this platform, I have been struggling to get billing errors corrected for months now. Just found out my panels generated 0 power since 11/2020 yet I was still getting billed. So now I have to pay 100% of energy charges to Edison and fight with this company for a refund. Like everyone else here, I am just told to wait for a call back. I contacted an attorney, but can't be helped because my losses are not 10,000+. I am currently trying to get my local news channel (southern California) to air my issue. I'... read more
Awful. I do not think the business exists. They just took our money and did nothing when the solar panels were offline. It took two people working shifts to get them on the phone then they hung up. Horrible.
Sold a home 8 months ago. They will not sign the contact over to the new owner. They could afford to buy a $350,000 house but can’t afford the monthly solar bill. Unbelievably ridiculous! Worst solar company ever, No one seems to know what is going on or how to solve my issue.
Spruce power customer service is terrible. I’m a senior trying ti refiniance my reverse Morg. Too get sone addl funds. They gave the loan officer and myself a bad time. Different excuse to delay the process. I hav never never been treated like this
Bought a house and took over the solar contract. The box does not turn on and I can’t get this company to send someone out to inspect it. I will look into rip off and ftc to report them
Read every review on this site and you’ll know exactly what my problem is. This company is the worst. Complete runaround every time you call never a call back no one can make a decision no one has any information not one department contacts the other there’s no communication in the company other than get your money. I’m seriously considering hiring someone to dismantle the entire system and mail it back to Spruce.
ABSOLUTLY THE WORST COMPANY ON THE PLANET, DO NOT EVER SIGN A CONTRACT WITH THESE CROOKS! We purchased the home in Sept 2021 and signed all forms to transfer to my name, it took 4 months and endless phone calls to get them to set up auto pay, the uninformed person that is not able to help you at this time will tell you you will receive a return call in 48-72 hours from a billing specialist. Still waiting for a call back 1 year later. Next 8 months in we get a letter saying your system is not connected to the internet and we ... read more
The worst solar company to deal with. Do not use them. They are very difficult to contact and their contract is absured I have had nothing but issues with them when NRG sold to this company.
My original contract was sold to Tredegar. The first couple of years all went well. Then the solar was not being read as the internet stopped working. The bills kept getting more every month. I removed them from autopay from my bank account. I started calling in monthly asking when they were going to fix their problem with my meter and on line service. Finally, I received a letter stating not to pay anything over $300. They still kept billing me for more. Then I received a notice not to pay till everything was properly worki... read more
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3.2 star rating with 2,160 reviews.
When is Spruce Power open?
Spruce Power is closed now. It will open at 8:00 a.m.