Spruce Power

Don M 

on BBB

3 years ago

Horrible billing practice, but more importantly, my system has two failed panels/inverters and they refuse to service it, claiming that if the entire system is making 80% of (some figure only they know) then they won't service. This is just nuts. I inherited the lease when I bought the house. This is a terrible, terrible company, and I'm stuck with them for many more years. 

Sonia M 

on BBB

3 years ago

Been trying to get a hold of someone since Feb 2022 to get the system in my name after my father passed away. Now I'm trying to get the system in the name of the buyer of my father's home and I can't get in touch with anyone to transfer ownership. I have been on hold for a long time, and then disconnected. I have been sent emails asking me to call in, but then I get an independant call center person on the phone who doesn't work for Spruce and only takes messages. I will RIP THOSE PANELS off the roof and throw them on the hi... read more

jesus m 

on BBB

3 years ago

my solar unit suffered a major electrical burn out during a storm back in early december 2021 ans upon calling them i was informed they were behind on repairs due to bad weather in many parts of the country understandable i said and was to i would get a call from a service contractor as soon as a time slot was available and after a call in january 2022 and in february in mid march i called and spoke to a service manager and the man on the phone made it very clear to me that spruce is not responsible for any repairs once its ... read more

Vanessa C 

on BBB

3 years ago

Is there a way to start a class action lawsuit on this company? Have had issues with them since the day I went into contract (Jan 2021) with this house. The Seller's attorney's had to threaten a lawsuit in order for Spruce to provide the paperwork to sell the home ( they held up the closing date and was pushed to April 2021). Then I received a bill in August 2021 for $88.10 but my house didn't have any solar power since the day I purchased. After many calls to let them know I had no service, The technician finally showed up ... read more

Yen H 

on BBB

3 years ago

I just spoke to Spruce worker Edwards today regarding the billing statement and my check. My check sent out in June 15 and the due date will be 7/1/22. Usually, Spruce Financial cashed out my check within 5 days, now is more than 10 days . I checked my bank, the customer service said she did not see my check being cashed out or pending. I did not know why Spruce did not cash out my check???. or just want to hold my check??? Also, the bill issue always has a big problem even I emailed, wrote a letter or to speak to many diffe... read more

Ray A 

on BBB

3 years ago

Poor customer service. Our system's been offline since November, 2021 and yet our monthly bills seemed higher than the previous year. After several agonizing phone calls, they promised to send Spruce's local tech staff to check & reset our system but, it is now 3 weeks and I have not received any follow up service call. Billing department extension #1 are quick to response when collecting payments issues, but the Service Dept. extension #5 are poorly trained and are slow & unresponsive to our concern. I seriously regret sign... read more

Donna D 

on BBB

3 years ago

For over 6 months I have been callling to find out why my electric company is not receiving any power from my system. Your people keep saying the system is fine but needs new meter. They have been promising that for months now a repair person came this week said fuse is blown and will by pass until new part can be put in. My electric bill for the year is due on 14th I don’t have the money as I have been paying your company 119.38 each month for nothing. My average electric bill is less than that. I have called for a supervis... read more

Chris D 

on BBB

3 years ago

This company overcharged me for a month. I had to put a stop payment on my bank account otherwise they would have taken a second payment after I moved eight months prior. I’ve called 14 times since then over a span of nine months to get my refund for the over billing. All I’ve gotten was a runaround. I’ve talked to at least 10 different people telling me the same thing that my refund is “in process” and nothing has been done. This company is horrible, it’s been a nightmare!!!! 

Chris L 

on BBB

3 years ago

The Solar panels are not working properly. I made multiple unsuccessful attempts. I get a different answer each time I reach out to Spruce power. The customer service individuals are like robots reading from a script. No one take ownership. All I want is a fully functional unit. Paying $250 per month is ridiculous for anything that does not work.