This profile has been claimed by the business owner or representative.
Spruce Power
- Houston, TX
About this business
At Spruce, we focus on clean energy solutions. Working together with our customers and partners, we relentlessly pursue opportunities to create a cleaner and more sustainable future. We lead the way by creating accessible and reliable solutions to deliver on our promise to harness the power of nature.
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Is there a way to start a class action lawsuit on this company? Have had issues with them since the day I went into contract (Jan 2021) with this house. The Seller's attorney's had to threaten a lawsuit in order for Spruce to provide the paperwork to sell the home ( they held up the closing date and was pushed to April 2021). Then I received a bill in August 2021 for $88.10 but my house didn't have any solar power since the day I purchased. After many calls to let them know I had no service, The technician finally showed up ... read more
I just spoke to Spruce worker Edwards today regarding the billing statement and my check. My check sent out in June 15 and the due date will be 7/1/22. Usually, Spruce Financial cashed out my check within 5 days, now is more than 10 days . I checked my bank, the customer service said she did not see my check being cashed out or pending. I did not know why Spruce did not cash out my check???. or just want to hold my check??? Also, the bill issue always has a big problem even I emailed, wrote a letter or to speak to many diffe... read more
Poor customer service. Our system's been offline since November, 2021 and yet our monthly bills seemed higher than the previous year. After several agonizing phone calls, they promised to send Spruce's local tech staff to check & reset our system but, it is now 3 weeks and I have not received any follow up service call. Billing department extension #1 are quick to response when collecting payments issues, but the Service Dept. extension #5 are poorly trained and are slow & unresponsive to our concern. I seriously regret sign... read more
For over 6 months I have been callling to find out why my electric company is not receiving any power from my system. Your people keep saying the system is fine but needs new meter. They have been promising that for months now a repair person came this week said fuse is blown and will by pass until new part can be put in. My electric bill for the year is due on 14th I don’t have the money as I have been paying your company 119.38 each month for nothing. My average electric bill is less than that. I have called for a supervis... read more
This company overcharged me for a month. I had to put a stop payment on my bank account otherwise they would have taken a second payment after I moved eight months prior. I’ve called 14 times since then over a span of nine months to get my refund for the over billing. All I’ve gotten was a runaround. I’ve talked to at least 10 different people telling me the same thing that my refund is “in process” and nothing has been done. This company is horrible, it’s been a nightmare!!!!
The Solar panels are not working properly. I made multiple unsuccessful attempts. I get a different answer each time I reach out to Spruce power. The customer service individuals are like robots reading from a script. No one take ownership. All I want is a fully functional unit. Paying $250 per month is ridiculous for anything that does not work.
I don't think, "I know that this company is fradulent", don't pay them a dime and look for every way they have breached their so called contract, and take them to small claims, or sue them in civil court. That is what I am doing, I tried to contact their legal department by mail and it all comes back regarding the address they said contact. This comany is an Umbrella for: Freedom Solar Servces, Sun Run Solar is the same as Spruce Power, and Freedom Installers, Ampere IV or V or just Ampere is the real culprit and is a foreig... read more
nightmare!!! zero customer service. Non-transparent bills. Fees on top of fees. Stay away!
My contract has been sold three times, ending up with Spruce Power. After constant problems with billing we decided to buy out our contract. It took an incredible effort to get a buy-out amount from them then, when we asked for an address and how to make out the certified check, we got another run-around. These people don't know what they are doing OR they are crooks. I am inclined to believe the latter. If I could give them a 0 star I would.
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3 star rating with 1,833 reviews.
When is Spruce Power open?
Spruce Power is closed now. It will open on Monday at 8:00 a.m.