This profile has been claimed by the business owner or representative.
Spruce Power
- Houston, TX
About this business
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Awful company to have to use. Can never talk to anyone, emails are not answered. Has been delaying our refinance over two months. would never use or recommend
Significant communication and service issues! Since Sun Edison went bankrupt and sold our contract to Spruce, we have no ability to view our solar production, receive no response to phone/emails, and now have multiple breaches in our contract. We want to remove our panels from the roof to install new shingles - and can't get any support. if you are a Spruce customer, please reach out to your Attorney General's office in your local state. This is the best way we can generate pressure on Spruce to respond. Our agreement states... read more
My solar agreement was with NRG. Now it is with this poor excuse for a legitimate business. You cannot reach them about anything. I have tried more times than I care to mention. I have no idea what would happen should I have problems with the actual service. I finally got an email and followed instructions to fax payment information and it isn't even a fax number so it won't go through. This is a total scam and not a legitimate business. How does this happen? Figures that it is supposedly loaded in Texas.
Should be ZERO stars. Absolute worst company I have ever done business with. They bought my Solar PPA in the Summer of 2020 and bills are often wrong. They take incorrect bills amounts via ACH without sending statements first. Then trying to get credited for the extra money they take is a nightmare and takes months. While I was refinancing my house they took 5-6 weeks to answer emails and phone calls from me and my bank. Now they are saying that they don't have to honor all aspects of Solar contract because the company that ... read more
Like all of the other reviews here, I agree that this company is a complete and total joke. I have no idea of the balance owed or anything relating to this lease because this company will not answer telephone calls or respond to emails. NRG sold my lease to this company and because they did that I will never do business with either company ever again.
Spruce Finance (https://***********.com/), with its subsidiary Energy Services Experts (https://energyserviceexperts.com/), took over my solar energy lease from NRG Home Solar. Since then, billing has been a total nightmare: my payments are not recorded, surcharges are not explained, charges for 'returned checks' due to incorrect payment address information supplied. Most of all, no one picks up phone calls, no response to email queries, no response to snail-mail letters. The Absolute Worst customer service ever experienced ... read more
I agree with most of these posts. They repeatedly overcharge me and are impossible to contact. I'm not sure how this company hasn't been investigated.
It took us over 1/2 hour to get anyone to answer their phone. I was told that they are having difficulty setting all this up. Sometimes I get a bill from them and sometimes I don't. It's never on time. I have sent them payments for the past 4 months and only one of the checks has been cashed. I asked about the online pay option and was told that it's also way behind. I have no idea where my checks have gone since they are not listed on my account and haven't been cashed. I'm also getting late payment dunning letters saying t... read more
Please everyone, file a complaint with the FTC and your state attorney general's office in order to get some type of resolution to billing and lease problems with Spruce Finance. They will not respond to a BBB complaint. This is clearly a scam where Spruce bought out a bunch of bankrupt solar companies are are unable or unwilling to properly service the contracts even though they continue to pursue payments. This is fraud. I filed a complaint with FTC naming Spruce Finance, Inc. aka Energy Service Experts and Killowatt Finan... read more
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3.2 star rating with 2,268 reviews.
When is Spruce Power open?
Spruce Power is closed now. It will open at 8:00 a.m.