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Susan Thom of Mutual of Omaha Mortgage
- Mortgage Lenders
- Chesterfield, MO
About this business
Location details
16090 Swingley Ridge Rd, Suite 500, Chesterfield, MO, 63017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
My wife and I have bought several homes over the years as military members, and working with Susan Thom at Mutual of Omaha has been one of our best experiences yet. From the start, her communication was incredible—she responded quickly, always had the answers we needed, and made the entire process feel personal. She even created a custom video to walk us through our rate quote, which was clear, professional, and incredibly helpful. This was a VA loan, and there were no delays—everything was ready well before closing. Susan i... read more
Business response:
Brian, thank you so much for you kind words and 5-star review. It was a pleasure to help you through your loan process and so happy the custom video made a difference! You were a breeze to work with and you made my job and my processor, Amanda's job, very easy. Anything you need in the future, please don't hesitate to reach out. I'd be happy to help! ~Susan
Verified by Mutual of Omaha Mortgage
Susan and her team are wonderful. Susan gave me helpful suggestions and always responded quickly. I'm pleased with her service. Thanks, Susan!
Business response:
Thao, you're welcome and I'm thrilled to hear that you are pleased with the service you received. It was a pleasure to assist you, and I appreciate your kind words about my team and me. Thank you for choosing Mutual of Omaha Mortgage! ~Susan
Verified by Mutual of Omaha Mortgage
very responsive and well informed
Business response:
Rahul, I'm glad to hear that you found my responsiveness and knowledge helpful. Thank you for your kind words. If you have any more questions or need further assistance, please don't hesitate to reach out. ~Susan
Verified by Mutual of Omaha Mortgage
Punctual, professional, caring and so helpful throughout the process!
Business response:
Dawson, it was a pleasure assisting you, and I'm glad I could be of help throughout. Thank you for your kind words and the positive review! ~Susan
Verified by Mutual of Omaha Mortgage
There were no games and run around. She gave us the best rate out there and processed all of our paperwork quickly. There were no issues with getting our deal closed. She was flexible with documents being sent both through the website and via email. The team around her was clear and communicative. I just really loved that she gave us the best deal she could offer and it was the best deal on the market at the time. We have excellent credit and pay history so we felt like we definitely deserved the best rate on the market and ... read more
Business response:
Holly, I'm thrilled to hear that your experience was smooth and satisfactory. It was a pleasure to provide you with the best rate and assist you throughout the process. I'm glad the team and I could facilitate a clear and efficient closing for you too. Your positive feedback is greatly appreciated, and it was wonderful working with you and thank you for choosing Mutual of Omaha Mortgage. ~Susan
Verified by Mutual of Omaha Mortgage
Susan was absolutely amazing! I cannot say enough good things about her professionalism, expertise and willingness to go the extra extra mile to help us get the best possible scenario! i highly recommend her and will be refereing friends and family!
Business response:
Lacy, I'm so glad you had a positive experience. You and Cristian were a pleasure to work with, and I truly appreciate your kind words and recommendations. Thank you for choosing Mutual of Omaha Mortgage! ~Susan
Verified by Mutual of Omaha Mortgage
Susan was very responsive and helpful
Business response:
Thank you, Glenn. It was a pleasure working with you, and I'm glad I could assist with your mortgage needs. Thank you for your kind feedback. ~Susan
Verified by Mutual of Omaha Mortgage
Veyr fast process and they found us a great rate
Business response:
I'm pleased to hear that the process was fast and that you received a great rate. It was a pleasure assisting you, and we appreciate your feedback.
Verified by Mutual of Omaha Mortgage
👍👍👍👍👍👍👍👍👍👍
Business response:
Jordan, thanks so much for the 5-star review; it really means alot and so happy we could help you with your refinance and save you some $. Take care! ~Susan
Frequently asked questions about Susan Thom of Mutual of Omaha Mortgage
How is Susan Thom of Mutual of Omaha Mortgage rated?
Susan Thom of Mutual of Omaha Mortgage has a 4.9 star rating with 122 reviews.
When is Susan Thom of Mutual of Omaha Mortgage open?
Susan Thom of Mutual of Omaha Mortgage is closed now. It will open on Monday at 9:00 a.m.