This profile has been claimed by the business owner or representative.
Symple Lending
- Financial Services
- Irvine, CA
About this business
Location details
3351 Michelson Dr, #400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Do NOT ever give these people your phone number. They will HARRASS you endlessly! They will not stop, despite your not calling them back! They have CALLED AND CALLED AND CALLED! They have also called my husband's number, even though I didn't even give them that number! All I wanted to do was check our rate, because I received an advertisement from them in the mail--DO NOT DO THAT! It looks like it would be okay, but they will HARRASS YOU ENDLESSLY AND NOT STOP!! They will call you from MULTIPLE NUMBERS so you can't block the... read more
Business response:
Thank you for sharing this were really sorry for the distress this caused. Thats not the experience we want anyone to have.We do not harass customers, and we take reports like this very seriously. If youre receiving unwanted calls, you can opt out of marketing communications here: ******************************************. Youre also welcome to call us directly at ************** so our team can investigate.Thank you for bringing this to our attention we appreciate the chance to make it right.
I was just filling out an application online to see terms and rates and next thing is they are running a soft credit without permission. I did not see anywhere on the application them seeking permission to run a soft check. Very shady business practice. I will be filing a complaint against this company.
Business response:
We take allegations of unauthorized credit inquiries very seriously. At no point are we able to run any type of credit inquirysoft or hardwithout the applicant first providing clear consent through the application process. A soft inquiry can only be generated after an applicant voluntarily submits information and acknowledges the relevant disclosure.We have reviewed our system activity and found no evidence of any unauthorized or unlawful access to your credit file by our firm. If a soft inquiry did occur, it would have been... read more
Was on the call waiting for results. When I was offered the relief program, I said no to it. The agent continued to push and I firmly said no again. The agent hung up on me with no warning.
Business response:
We sincerely apologize for the experience described and appreciate the opportunity to address this matter directly. The conduct outlined does not reflect the professional standards or client-care expectations upheld by our organization.Please be assured that this concern has been escalated to our **************************** for immediate review. A full evaluation of the call will be conducted, and any confirmed deviation from our communication protocols will result in corrective action. Such behavior is not tolerated under ... read more
This company is full is Sugar! Honey! Ice tea! they try to make you consolidate all your debt so your credit score not only is down but you cant never get from under they thumb until 5years + depending on the loan agreement. The WORST BEWARE!
Business response:
We appreciate the opportunity to address your concerns. Please be assured that our upper management team is actively reviewing this matter to ensure full compliance with all applicable regulations and internal policies. Our programs are designed to assist clients in resolving unsecured debt through lawful and transparent processes, with all terms fully disclosed prior to enrollment.We take feedback of this nature seriously and are conducting an internal review to ensure that all communications remain clear, accurate, and in ... read more
My husband recently responded to an offer from Symple Lending, and received a call quickly. We believe the representatives name is ***. He was wonderful, personable, caring and seemed to have our best interest at heart. We went through several phone calls, and realized that this was not a loan company, he was just passing us along to a loan consolidation company. We respectfully said we were not interested in that and we would need to decline the offer. Thats when things started getting ugly! He ridiculed credit scores and i... read more
Business response:
Thank you for taking the time to share your recent experience. We sincerely apologize for the way you and your husband were treated during your interaction with Symple Lending. The aggressive and intimidating approach you described does not reflect our values or the level of professionalism we expect from our team.We take your feedback seriously. We are reviewing the call in question and will conduct internal training to address proper communication standards, ensuring that every client feels respected and supported. We are ... read more
They can't be a legitimate company! Grade 3 English class teaches the difference between using the word "were" and "we're"! The fact that this error appears in almost every reply to people's reviews shows this isn't a professional company.
Business response:
Thank you for your feedback. We appreciate you bringing this to our attention and will make sure it's addressed.
Total scam. They are a click-bait engine that transfers you to other scam websites that jointly steal and sell your info.I guess the BBB will accredit anything these days. Don't fill out the info, it is a SCAM.
Business response:
Were sorry to hear about your experience. After reviewing our records, we found no direct contact with you on file. Your application was submitted through our website, which includes consent to receive offers from trusted partners like ************ be clear: Symple Lending is not a scam, and we do not sell your information. We work with a network of vetted partners to help match customers with financial solutions when were unable to proceed directly.If you have any questions or would like to discuss further, please give us a... read more
I have been trying to contact them since yesterday and no one is picking up the call, even the agent whom I worked with. After reading the terms of debt consolidation program which was not I looking for. I immediately wanted to cancel.I did sent cancellation email and mail to the address of the business and wanted to cancel my contract immediately. But there is no one picking up calls or answering emails to confirming the request.Very frustrating and annoying, Thank you for sharing your concerns, and we're truly sorry for th... read more
Business response:
Thank you for sharing your concerns, and we're truly sorry for the frustration and inconvenience you've experienced.We understand how important timely communication is, especially when it comes to matters like cancellation. Please know that we have received your request and can confirm that your account has been successfully cancelled.We sincerely apologize for the delay in response and any added stress this has caused. If you have any further questions or need additional confirmation, were here to help and will ensure you'r... read more
I have been trying to contact them since yesterday and no one is picking up the call, even the agent whom I worked with. After reading the terms of debt consolidation program which was not I looking for. I immediately wanted to cancel.I did sent cancellation email and mail to the address of the business and wanted to cancel my contract immediately. But there is no one picking up calls or answering emails to confirming the request.Very frustrating and annoying,
Business response:
Thank you for sharing your concerns, and we're truly sorry for the frustration and inconvenience you've experienced.We understand how important timely communication is, especially when it comes to matters like cancellation. Please know that we have received your request and can confirm that your account has been successfully cancelled.We sincerely apologize for the delay in response and any added stress this has caused. If you have any further questions or need additional confirmation, were here to help and will ensure you'r... read more
Frequently asked questions about Symple Lending
How is Symple Lending rated?
Symple Lending has a 4.3 star rating with 1,145 reviews.
When is Symple Lending open?
Symple Lending is closed now. It will open tomorrow at 9:00 a.m.