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Symple Lending
- Financial Services
- Irvine, CA
About this business
Location details
3351 Michelson Dr, #400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Communication was great until I wanted to cancel. No call back received and now money is out of my account when it shouldn't be. Once it's corrected, I will not be using the company EVER!
Business response:
We are regretful to hear that your experience did not end on a positive note. Please know that we take feedback like yours extremely seriously and are looking into your case to see what went wrong. While we investigate, we appreciate your patience as we work to make things right.
It was all fine until I gave my social security number, now symple wont return my calls, keep hanging up when a call tries to come through. ****** the ai that texts you is unclear if they are open or not. I think the company needs to be revamped or shut down for unruly business practices.
Business response:
Thank you for bringing your experience to our attention. We sincerely apologize for the inconvenience and frustration you experienced while trying to connect with our team. At Symple Lending, we strive to provide seamless and efficient lending solutions, and your feedback is invaluable in helping us improve.After thoroughly investigating your case, we identified several areas where our service fell short. We deeply regret the lapses in our communication and service. Our team is committed to learning from this incident and ha... read more
This is a bait and switch scheme. What they don't tell you is that you will have to default on your debt, ruining your credit, and then save up enough money over many months for them to negotiate a settlement. They show you refinance options but then put a big graphic in front of you showing what appears to be a better solution. They did not have my debt properly characterized and the numbers were flat wrong. I owed a lot less in credit card debt than they were telling me. Fortunately I read the whole contract the following ... read more
Business response:
Thank you for sharing your concerns. We are deeply sorry to hear about your experience and take your feedback very seriously. At Symple Lending, transparency and customer satisfaction are our top priorities. Our team is currently conducting an internal investigation to address the issues you've raised, including the mischaracterization of your debt and the financial discrepancies. We are committed to resolving this matter promptly and ensuring that such incidents do not occur in the future. We appreciate your patience and en... read more
I received a letter in the mail regarding a possible loan when I called Symple Lending to get more information the woman *********************** was nice enough we chatted and I ask if she could give me a quote. When she eventually came back she encouraged me to do a debt consolidation where I don't pay my credit cards so they can negotiate my payments I said oh I'm not really interested in that thank you though then she got rude taking shots at me and my financial standing I ended the call politely but the moment I said I w... read more
Business response:
We sincerely apologize for the negative experience you had with Symple Lending. We take feedback like yours seriously and have conducted an internal investigation regarding your concerns. While we aim to provide a supportive and professional service to all our clients, it is clear that we fell short during your interaction. Your objections and concerns could have been handled more professionally, and we are addressing this as a coaching opportunity to improve our customer interactions. We deeply regret the inconvenience and ... read more
Symple lending is simply unscrupulous!! I thought their program was a debt consolidation program not a debt settlement program after initially agreeing to the program I was able to read the contract thoroughly and I called back expressing my displeasure and stated that I was not interested in a debt settlement program and wanted to to cancel the service. The service was supposed to start in June with my first payment of 917 dollars to be paid June 5th. I received communication from their attorneys and Global llc that they re... read more
Business response:
We apologize for any inconvenience caused by the early charge. Your feedback is invaluable, and we're committed to resolving this issue promptly. Rest assured, we'll investigate the matter thoroughly and take immediate steps to rectify the situation. Our goal is to ensure a seamless and hassle-free experience for our customers, and we appreciate your patience and understanding as we work to address this issue. If you have any further concerns or questions, don't hesitate to get in touch with us.
Just like many others on this reviews first by foremost stay away from Symple Lending. They too sent me a pre-approved letter with a fake looking check not real of course for $25,000 and they make it sound easy to fill out get offers and select terms and receive your funds. Symply Not The Truth Lending! These are just another mail order predator that intentionally lied and misleading the people out here. They never intend to give you a dime. What they really want to do is give you a debt consolidation loan after you so call ... read more
Business response:
Thank you for sharing your concerns with us. We take feedback seriously and continuously strive to improve our communication practices. It's important to clarify that our mailers are designed to provide information about potential financial solutions and preapproval offers based on specific criteria. However, we understand the importance of transparency and want to ensure that recipients fully understand that preapproval does not guarantee final approval. We will consider your feedback as we review and refine our messaging t... read more
I responded to a pre-selected loan offer.I thought seriously about it for a few days and made the call.I was receiving treatment for an ear problem, and when I was talking to the agent, I told her about this and had difficulty making the call.However, the offer I received was almost expired, so I had no choice have to call.The agent confirmed all my personal information, decided to call back because I was having trouble calling, and received the agent's name and direct number.I called again the next day, but was not connecte... read more
Business response:
We sincerely apologize for the inconvenience and frustration you experienced in trying to connect with our team. Your feedback is invaluable, and we take your concerns seriously. Rest assured, we are actively investigating internally to understand what went wrong and to ensure it doesn't happen again. We appreciate your patience and understanding as we work to make things right for you. Please be assured that your personal information is handled with the utmost care and security. If you have any further questions or concerns... read more
I responded to a pre-selected loan offer and filled out an application online . I received a call almost immediately from an agent. I quickly learned that the agency is marketed as a legitimate lending institution, but is actually a debt consolidation company. My accounts will be closed and negotiations will take place about interest, *** to be paid back , etc.. I thanked the agent for his time and let him know that I am not interest in this type of service . That was when things turned ugly. The agent was rude, argumentativ... read more
Business response:
We're sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. We highly pride ourselves on excellent customer service, that's why this came as a surprise, and we would like to make things right. All calls are recorded. We are currently reviewing the call. We will be reaching out soon, and you should get a call from our Public Relations Director to determine how we can provide you with a solution that makes you smile. We value our customer's opinions and would like ... read more
Another wild goose chase here! I'm terrified now that I gave my ss# over the phone in hopes that the advertising I saw about Symple Lending was legit. I have been sent absolutely nothing to help me. I'll take care of matters on my own I guess. This just isn't worth it.DB
Business response:
We're sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. We highly pride ourselves on excellent customer service, and that's why this came as a surprise. We want to make things right. Management is actively researching your account, and we will get back to you immediately.
Frequently asked questions about Symple Lending
How is Symple Lending rated?
Symple Lending has a 4.3 star rating with 1,123 reviews.
When is Symple Lending open?
Symple Lending is closed now. It will open at 9:00 a.m.