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The Eastwood Company
- Accessories
- Pottstown, PA
About this business
Location details
263 Shoemaker Rd, Pottstown, PA, 19464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
ordered hood march the 7th said 1-2 weeks for delivery called after 2 weeks sat on hold for 30 minites and they told me it was backordered didnt receive email or anything guess I'm a mind reader here it is April 9th still no hood or email when hood will even ship could of spent my 500 bucks thru somewhere else would not recommend
Business response:
Thank you for your feedback Jason, The hood you ordered ships direct from the manufacturer and it is on back order till mid-May. I do apologize for the delay. When you placed the order the vendor had not informed us of the back order status yet. Please let me know if you need any further assistance. Have a great rest of your week.
after being on hold for over 25 minutes they still didn't answer my question. I get it people have bad days. snotty people, definitely will just take my business somewhere else.
Business response:
Hello John, We do apologize for the delay and inconvenience, we would be more than happy to assist you in getting the job done right. Please send us a message or please give us a call back and we would be happy to assist.
the worst customer service in the business
Business response:
Hello Dan, We strive to give all our customers a world class customer experience. I do apologize for the inconvenience. I have sent you a private message in regards to this.
I ordered a part from them in January, it is now March and I still do not have my part. I emailed, multiple times with a response "we'll look into it and let you know". Never heard back. Asked for a refund. No response. Called today and customer service person gave me lots of attitude because she could not communicate clearly what was happening. I’ve been a customer of Eastwood for years, but will now source the things I can from other suppliers. Great products, but horrendous customer support.
Business response:
Hello Mark, I was able to look into your order, I see here you ordered an item that ships direct from the manufacturer. These items due usually take 1-2 weeks for delivery depending on availability. If the item is on backorder this can delay if further. I do see that it did take longer than normal to process your refund. I do apologize about that and will make sure this does not happen in the future.
Aside from Eastwood selling me an “in stock” welder that wasn’t actually in stock, it was a hassle because they returned my money so I figured order was canceled and bought a different welder. They then proceeded to charge me 4 additional times $833 for a welder I still hadn’t even received a month later Which then overdrew my account and now a a ton of overdraft fees as well as my rent is now late. Don’t buy from these guys. The welder finally showed up, Mig handle is all scratched up, it did not come with o rings, no wing... read more
Business response:
Hello Chase, I do apologize for the inconvenience, In the state of Pennsylvania we are not allowed to bill you for an item until it has shipped, The charges that you saw would have been a hold of the funds for your order. Once again I do apologize. Please let us know if you need any further assistance.
I recently placed an order online and they canceled my order because I would not provide personal information in an email to verify my account. My order was under 300.00 so I’m sure it was no big loss to them. I did send a return email letting them know I wasn’t comfortable with that and they could cancel my order. The reply I received was “it’s already cancelled”. No, is there something we can do or anything. So my recommendation is to shop somewhere that cares there are plenty of places that need your business don’t waste ... read more
Business response:
Hello Maylee, We apologize for handling your concern inappropriately and have sent you a private response through email.
Junk products with no customer service. $600+ welder worked for couple hours then would shut off. Buy Harbor Freight instead.
Business response:
Hi Josh, what seems to be the issue with the welder? Have you contacted our Tech Team? We have a full 3-year warranty on the machines, best in the industry and are happy to help. 800.343.9353. Thanks!
I haven’t used Eastwood in a few years. Thought I would give them a try again. Ordered a few items to help a neighbor get her Dad’s ‘37 Ford PU back on the road after a 10 year hibernation. Ordered the items on Jan. 2nd and they finally showed up on the 18th. This involved a call to customer service to find out where they were in process and/or transit. A promised call back after “checking into it” was never returned. Since they arrived too late to use, I tried to process a return. No reply to that email. Left a revi... read more
Business response:
Hi Thomas, we apologize for the delays. Due to year-end inventory audit, we were unable to ship orders from 12/28 - 1/3. That caused quite a backlog in shipping. Since SmartPost was chosen as the shipping method, that caused additional delays. We are very sorry that this took so long....we see that a return has been authorized and we sent a label for you to return the merchandise. Thank you.
i have made 3 orders recently that claim to be in stock. been waiting 2 months now for a buff motor thats supposed in stock. they got my last order. they sell products they dont have.
Business response:
Hi Jeffrey, your order from 12/23 was being held because the stand is not in stock and it still isn't--it is due in 8 days. We sold WAAAY more of these than expected so missed the in-stock date. Your buff motor was released today so it should ship today or tomorrow. We are very sorry for the delay!
Frequently asked questions about The Eastwood Company
How is The Eastwood Company rated?
The Eastwood Company has a 4.6 star rating with 6,841 reviews.
When is The Eastwood Company open?
The Eastwood Company is closed now. It will open tomorrow at 8:00 a.m.