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The Manor Association/Keystone Pacific Property Management
- Real Estate
- San Mateo, CA
About this business
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Manor Association is the management company for our town home community and is excellent. They return calls quickly and take care of any issues (if any) we may have. All of the people at Manor respond with complete professionalism and are totally helpful. Thank You Manor!
The HOA I live at has had The Manor Association manage our property for quite a few years. Every organization has a few things that don't work well, and getting responses can often be hard. However, the opposite is true of our Community Manager and her team. Kristina Alvarez-Waingraw and Nazneen Saleha are very responsive and work hard to get accurate information and get things done. There are many new laws affecting HOAs and The Manor's staff is always up to date on these changes, ensuring our HOA adheres to the new laws. I... read more
Brianna responds during the weekend for a semi-emergency issue. Took action to research and find solutions. Follow up email to check if issue had been resolved. She is awesome and never ignore my past requests. Manor Association provided excellent service.
Today I spoke to Lisa Baur regarding a situation and was happy to say that she was super helpful. She made it easy and was on top of the situation. Thank you Lisa for all your help!!
Lisa was a huge asset on my Condo sale at 1001 Laurel. SO grateful for her responsiveness. Truly THANKFUL for your support!
This property management company is excellent. They manage Bay Vista where I live....Several days ago I had a serious problem and had to go to the office on Gateway Drive, without an appointment and worried about the time I would have to wait for help. Betina, the person at the front desk got someone to help immediately and a man named David came out and took care of the issues I was concerned with. Both Betina and David were thoughtful, professional, and extremely helpful. Thank You! Manor Association is The Best
This company is professional, efficient, kind, well organized and super competent. My interactions with Betina in the customer service (maintenance department) were very positive and helpful, she helped me replace my garage remote after a theft in my car. Betina was kind and took time with me, Which I appreciate tremendously. Thank you Betina for being such a great representative of Manor Association Property Managers.
Regarding your comments to Mr. Robert C, ( 4-29-25, re: Harbortown) you state "We also find your comments about our staff, particularly naming and disparaging an individual, deeply inappropriate. Our team members work hard to support large communities and deserve to be treated with basic civility. If you've had a negative experience, we encourage you to file a complaint through proper channels rather than resorting to personal attacks on public platforms." My question to you is how does one "file a complaint through prop... read more
The service was excellent. The request was handled in a professional way . All required papers were provided immediately.
Business response:
Thank you for the feedback!
Frequently asked questions about The Manor Association/Keystone Pacific Property Management
How is The Manor Association/Keystone Pacific Property Management rated?
The Manor Association/Keystone Pacific Property Management has a 4.3 star rating with 808 reviews.
When is The Manor Association/Keystone Pacific Property Management open?
The Manor Association/Keystone Pacific Property Management is closed now. It will open tomorrow at 9:00 a.m.