This profile has been claimed by the business owner or representative.
The Manor Association/Keystone Pacific Property Management
- Real Estate
- San Mateo, CA
About this business
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Pickleball Court Noise Nuisance problem (Harbortown). Our HOA president converted our tennis court to Pickleball within 15-150 ft. of condos (June 2024, one yr. ago) Consultants say they should not be closer than 500 ft. from residences because of noise. No due diligence was conducted, nor duty to care, nor consulting with Pickleball Court Consultant, nor Sound Study done prior to installation. Violation of CC&R's (owners right to peaceful enjoyment of property) and City Code 7.30.100(b)(7) (yelling, screaming). Neigh... read more
We purchased our home at the Harbortown Condominiums in 1979 when the complex was new. Once a beautiful complex and well maintained, it all went downhill once the Manor Association became our property managers. Maintenance requests often ignored. If anything is repaired, it is only patched. Anytime we call for a maintenance request we our greeted by a rude untrained property manager named Nicole. She is always quick to get off the phone or shift blame to the Homeowners Association. Our complex has become in such poor conditi... read more
Business response:
Dear Robert Casey, We take every homeowner’s feedback seriously, but your review contains many misleading and inaccurate claims that require correction, both for the sake of transparency and for the benefit of those reading this post. First, your assertion that “The Manor Association receives $2.9 million annually to maintain the complex” is inaccurate. That figure represents the Harbortown Association’s total annual budget, which is governed by the Board and allocated to essential expenses such as insurance, utilities, ma... read more
Horrible-My client has been trying to get approval to remodel there condo for 3 months. Here is an e-mail I finally sent. "Manor & Associates- I have been a contractor for 35 years and a Real Estate Broker for 15 years and have never seen a process run so poorly. #1- We have a complete run around over insurance certificates with Mr. Smiths contractor. Why? Because Manor could not provide a simple Sample Insurance Cert so the contractor carrier could provide the correct cert the first time- Causing a delay. #2- You just decid... read more
Communication . Long response time. Not following their rules . Not happy with service.
I can't say enough about how helpful and supportive Lisa B. has been as our HOA manager. Recently, my car was towed by an unauthorized, predatory towing company, and Lisa jumped in immediately to help. Not only did she clarify all the details and keep me informed every step of the way, but she also took the initiative to reach out to the towing company to try and get my money back. Her responsiveness and willingness to go above and beyond show how much she genuinely cares about our community. It's rare to find someone as com... read more
This company have been managing Mariners Green Association. I am so pleased with their help, support and communication. In the past I would call the other company or email and I would get zero response. With the Manor Association, I get emails and phone calls back. They helped me a few times this year, setting up my access to the pool and the last one was with the smooth process to rent out our Community Clubhouse. Lisa B. thank you so much for making our life easier. Hopefully the Community Board stay with you guys, this ch... read more
I am pleased to provide feedback on Kristin Amarillas, whose leadership skills have been a notable asset to the company, industry and associations that she interacts with. Kristin's dedication to volunteering and hands-on involvement in the HOA industry, highlights her commitment to making a positive difference beyond her professional role.
I have had few issues recently in my property & each time , Tiphanie Bradford the client service Agent, promptly adressed the issue & called me back to let me know that work order was put in place and then followed up to make sure the issues were resolved . I greatly appreciate her kindness & her care for the homeowners. We are blessed to have her on our side.
Lisa Baer was amazing and made this day better! Lisa assisted me in a difficult situation. I was completely stressed and Lisa made everything right! I'm so grateful for Lisa !
Frequently asked questions about The Manor Association/Keystone Pacific Property Management
How is The Manor Association/Keystone Pacific Property Management rated?
The Manor Association/Keystone Pacific Property Management has a 4.3 star rating with 877 reviews.
When is The Manor Association/Keystone Pacific Property Management open?
The Manor Association/Keystone Pacific Property Management is closed now. It will open at 9:00 a.m.