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The Manor Association/Keystone Pacific Property Management
- Real Estate
- San Mateo, CA
About this business
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Had some issuesin our complex which is managed by The Manor Ass. They handled my issues promptly and followed up on the result.I was very satisfied with there concern and the attention that was paid to my matters.
What can I say. I am very happy recently with the service of my property manager Janis Lee. She has been exceptional and really a life saver. I recently rented my property to tenants, and had experienced problem's with the negligence of my tenants and how they had over flooded my condo which caused damage to my unit. Janis was so helpful in all the items I needed to give to my insurance company, and was very responsive and able to provide me what I needed. Not only that any time I have random questions or requests, she is so... read more
Business response:
Dear Puja, Thank you very much for taking the time to comment on your recent experiences with the Manor team. We strive continually to deliver a positive customer experience and we are delighted that our services met your expectations. Please feel free to reach out to us whenever you need assistance at your community. Regards, Brian D. Campisi CEO The Manor Association, Inc.
Horrible company, and looks like a rebrand. Nobody knows what is going on over there, either. Not responsive
This company -- The Manor Association/ whatever they are trying to rebrand as --has managed the HOA property I live in for decades & I have 15 years of experience with them. I have never had an interaction with anyone there that I would call "good" and that's why they get 1 star. I'd give zero stars if it was possible. The representatives for my HOA are rude and condescending in their replies to every question you ask. They are so dismissive of homeowner concerns that they ignore submitted work requests and don't explain wh... read more
I am a vendor for one of The Manor's properties. I have done work for this property for over many years and this year i did my work and have had a terrible time dealing with Jason Smith who wouldn't return emails or phone calls to me or the HOA who is trying to help me. He has no clue what work is being done and should not be a property manager. I have been calling and emailing the Manor for a month and NO ONE is returning messages. Today i have to drive to their office to see about getting my payment. I have worked with pro... read more
"Communication was superb during the first three months of the transition; however, it has since declined significantly. Emails and calls--particularly to the accounting department--now go unanswered. Given our high HOA dues, we expect a much more reliable and professional level of service."
The Manor Association is the worst HOA management company ever. I am not sure why they pick this management company and as an owner, I am ready to vote to FIRE them. They made homeowner pay insanely high fees for a complex with no amenities at all. You can hardly reach any live customer service representative, and even worse their accounting department is never reachable. FRUSTRATING...
Impossible to talk to a "real" person, and get important information about specific units. The former management group, Common Interest, was much more responsive. Do not know why Woodlake Condominiums switched. The Manor was a poor choice.
Resident of Bridgeport in Hayward for 36+ years. If you don't have an issue, not requiring the services of the HOA, everything is perfect. Over the weekend the intercom isn't functioning. I called into the Manor yesterday 1/12 and was told the work order was closed by management. I drove over to the complex to test it out. Sure enough, it was still broken. I tried calling a few other home owners encountering the same issue. Called back the Manor to open a new work order. Asked to have someone contact me. No returned call. To... read more
Frequently asked questions about The Manor Association/Keystone Pacific Property Management
How is The Manor Association/Keystone Pacific Property Management rated?
The Manor Association/Keystone Pacific Property Management has a 4.3 star rating with 860 reviews.
When is The Manor Association/Keystone Pacific Property Management open?
The Manor Association/Keystone Pacific Property Management is closed now. It will open at 9:00 a.m.