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The Manor Association/Keystone Pacific Property Management
- Real Estate
- San Mateo, CA
About this business
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Jolie Ho with the Escrow /Customer Service Department was outstanding. Worked with her to get HOA Certification documents during a recent re-fi! Professional and timely customer service. Thank you Jolie!!
I had a booked recreation room at 2 Port Royal Ave. managed by Manor. I went to collect the room keys from onsite staff an evening prior to the event during there office hours and unfortunately there was anyone available to give me the keys. This was clearly a mistake on their part. I wasn't sure of how to have someone get me keys for my event. It was then I chanced to get in touch Debi on their emergency line and she handled it so well. She called up me every fifteen minutes to update me while she was trying to reach out to... read more
Had some issuesin our complex which is managed by The Manor Ass. They handled my issues promptly and followed up on the result.I was very satisfied with there concern and the attention that was paid to my matters.
What can I say. I am very happy recently with the service of my property manager Janis Lee. She has been exceptional and really a life saver. I recently rented my property to tenants, and had experienced problem's with the negligence of my tenants and how they had over flooded my condo which caused damage to my unit. Janis was so helpful in all the items I needed to give to my insurance company, and was very responsive and able to provide me what I needed. Not only that any time I have random questions or requests, she is so... read more
Business response:
Dear Puja, Thank you very much for taking the time to comment on your recent experiences with the Manor team. We strive continually to deliver a positive customer experience and we are delighted that our services met your expectations. Please feel free to reach out to us whenever you need assistance at your community. Regards, Brian D. Campisi CEO The Manor Association, Inc.
I set up my account for auto-pay and they took the money out but they still tried to charge me late fees, STUPID!!
Business response:
Hello Pat - We apologize for any inconvenience. Late fees on an active auto-pay account is concerning, particularly if the dues were paid prior to the 15th of the month. Please call us at (650) 637-1616 or email cs@manorinc.com so we can review this further.
Horrible company, and looks like a rebrand. Nobody knows what is going on over there, either. Not responsive
This company -- The Manor Association/ whatever they are trying to rebrand as --has managed the HOA property I live in for decades & I have 15 years of experience with them. I have never had an interaction with anyone there that I would call "good" and that's why they get 1 star. I'd give zero stars if it was possible. The representatives for my HOA are rude and condescending in their replies to every question you ask. They are so dismissive of homeowner concerns that they ignore submitted work requests and don't explain wh... read more
I am a vendor for one of The Manor's properties. I have done work for this property for over many years and this year i did my work and have had a terrible time dealing with Jason Smith who wouldn't return emails or phone calls to me or the HOA who is trying to help me. He has no clue what work is being done and should not be a property manager. I have been calling and emailing the Manor for a month and NO ONE is returning messages. Today i have to drive to their office to see about getting my payment. I have worked with pro... read more
"Communication was superb during the first three months of the transition; however, it has since declined significantly. Emails and calls--particularly to the accounting department--now go unanswered. Given our high HOA dues, we expect a much more reliable and professional level of service."
Frequently asked questions about The Manor Association/Keystone Pacific Property Management
How is The Manor Association/Keystone Pacific Property Management rated?
The Manor Association/Keystone Pacific Property Management has a 4.3 star rating with 877 reviews.
When is The Manor Association/Keystone Pacific Property Management open?
The Manor Association/Keystone Pacific Property Management is open now. It will close at 5:00 p.m.