This profile has been claimed by the business owner or representative.
The Manor Association/Keystone Pacific Property Management
- Real Estate
- San Mateo, CA
About this business
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The Manor Association is the worst HOA management company ever. I am not sure why they pick this management company and as an owner, I am ready to vote to FIRE them. They made homeowner pay insanely high fees for a complex with no amenities at all. You can hardly reach any live customer service representative, and even worse their accounting department is never reachable. FRUSTRATING...
Impossible to talk to a "real" person, and get important information about specific units. The former management group, Common Interest, was much more responsive. Do not know why Woodlake Condominiums switched. The Manor was a poor choice.
Resident of Bridgeport in Hayward for 36+ years. If you don't have an issue, not requiring the services of the HOA, everything is perfect. Over the weekend the intercom isn't functioning. I called into the Manor yesterday 1/12 and was told the work order was closed by management. I drove over to the complex to test it out. Sure enough, it was still broken. I tried calling a few other home owners encountering the same issue. Called back the Manor to open a new work order. Asked to have someone contact me. No returned call. To... read more
Everyone here is great, EXCEPT for Brad Bacome. He is dismissive, rude, unprofessional and DOES NOT want to help the owners of condos in Hayward. He will tell you NO before looking into the actual problem and situation and basically tell you it's your problem to deal with and that you need to either hire your own plumber or get in touch with your insurance company. It is always the same answers from him regardless of the situation. Someone really needs to get him out of this company as I am not the only one who is dissatisfi... read more
If you have the unfortunate luck of having Brad B. as your property manager, i am very sorry for you. He is rude, unhelpful, just gives you the standard responses without trying to help you solve anything. That is if you are lucky enough to get a response. So we have been dealing with water leaks from the roof. They had fans to deal with the water leak in the hallway. One neighbor has an ongoing leak that she has been videoing. After many emails and no responses for a very long time. They finally sent one stating not... read more
Neighbor in a 28 unit complex had water bubbling from their ceiling. A board member decided to pound on another unit's front door over & over to check if they were the cause? Yelling it's an emergency! 2 hours later a plumber came out. Board member who said they knew how to turn OFF the water shut off to the bldg DID'NT shut off the water! That' s what happens when bd members are deficient in one way or another. Plumber discovered it was from the sprinkler head on damaged ceiling unit. NOT from any neighbor. If the bd me... read more
Business response:
We appreciate hearing about this incident and will follow up with the Board. However, your review is misdirected at the management company.
Hello - I've never posted a comment on yelp but unfortunately this is the only way I can to hopefully try and get someone from this company to respond to me. I've lived at my home since 2008. We requested lighting upgrades for personal reasons that were approved and when the Manor Association took over in 2025 they requested us to provide proof of the approved documents submitted. Unfortunately I don't have access to them as I explained in my personal situation . I was told by the Manor Association that they would be remov... read more
Business response:
Dear Sharon, I am very sorry for the frustration. A member of our team will be reaching out to you shortly.
Does not seem to understand CC&RS. Or Davis Stirling act. Is there worse??? Yes, But not by much Really no stars. Can you give negative stars?? Minus 100 stars They could improve by knowing the CC&RS and by knowing the Davis Stirling Act
I am at my wit's end with The Manor Association. Their lack of effective communication is beyond frustrating. Now they're telling homeowners they may be charged $475 if they can't accommodate The Manor's schedule for access to my own home--with only two days' notice. It's outrageous. What about the people who travel for work, are on vacation or do not work from home? We've left two voicemails and sent two emails, and still haven't received any response. I have lived in this home for 30 years (original owner). To be thre... read more
Business response:
Dear Kathy, I am truly sorry for the frustration connected to the urgency surrounding the fire life safety inspections. Unfortunately, we are at the mercy of the fire department's demands and the vendor's availability to schedule the work. If there's anything we can do to assist you in providing access to your unit, please let us know. You may email me directly at brian@manorinc.com, or you can contact customer service at cs@manorinc.com.
Frequently asked questions about The Manor Association/Keystone Pacific Property Management
How is The Manor Association/Keystone Pacific Property Management rated?
The Manor Association/Keystone Pacific Property Management has a 4.3 star rating with 877 reviews.
When is The Manor Association/Keystone Pacific Property Management open?
The Manor Association/Keystone Pacific Property Management is open now. It will close at 5:00 p.m.