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The Manor Association/Keystone Pacific Property Management
- Real Estate
- San Mateo, CA
About this business
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Non responsive property management. Poor prioritization of maintenance. Pool was closed and not reopened nor any communication or update. Paying dues for what? They use sub quality vendors who do cheap work on common areas. Fence repair should be a no brainer
I set up my account for auto-pay and they took the money out but they still tried to charge me late fees, STUPID!!
Business response:
Hello Pat - We apologize for any inconvenience. Late fees on an active auto-pay account is concerning, particularly if the dues were paid prior to the 15th of the month. Please call us at (650) 637-1616 or email cs@manorinc.com so we can review this further.
Horrible company, and looks like a rebrand. Nobody knows what is going on over there, either. Not responsive
This company -- The Manor Association/ whatever they are trying to rebrand as --has managed the HOA property I live in for decades & I have 15 years of experience with them. I have never had an interaction with anyone there that I would call "good" and that's why they get 1 star. I'd give zero stars if it was possible. The representatives for my HOA are rude and condescending in their replies to every question you ask. They are so dismissive of homeowner concerns that they ignore submitted work requests and don't explain wh... read more
I am a vendor for one of The Manor's properties. I have done work for this property for over many years and this year i did my work and have had a terrible time dealing with Jason Smith who wouldn't return emails or phone calls to me or the HOA who is trying to help me. He has no clue what work is being done and should not be a property manager. I have been calling and emailing the Manor for a month and NO ONE is returning messages. Today i have to drive to their office to see about getting my payment. I have worked with pro... read more
"Communication was superb during the first three months of the transition; however, it has since declined significantly. Emails and calls--particularly to the accounting department--now go unanswered. Given our high HOA dues, we expect a much more reliable and professional level of service."
The Manor Association is the worst HOA management company ever. I am not sure why they pick this management company and as an owner, I am ready to vote to FIRE them. They made homeowner pay insanely high fees for a complex with no amenities at all. You can hardly reach any live customer service representative, and even worse their accounting department is never reachable. FRUSTRATING...
Impossible to talk to a "real" person, and get important information about specific units. The former management group, Common Interest, was much more responsive. Do not know why Woodlake Condominiums switched. The Manor was a poor choice.
Resident of Bridgeport in Hayward for 36+ years. If you don't have an issue, not requiring the services of the HOA, everything is perfect. Over the weekend the intercom isn't functioning. I called into the Manor yesterday 1/12 and was told the work order was closed by management. I drove over to the complex to test it out. Sure enough, it was still broken. I tried calling a few other home owners encountering the same issue. Called back the Manor to open a new work order. Asked to have someone contact me. No returned call. To... read more
Frequently asked questions about The Manor Association/Keystone Pacific Property Management
How is The Manor Association/Keystone Pacific Property Management rated?
The Manor Association/Keystone Pacific Property Management has a 4.3 star rating with 916 reviews.
When is The Manor Association/Keystone Pacific Property Management open?
The Manor Association/Keystone Pacific Property Management is closed now. It will open tomorrow at 9:00 a.m.