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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Erica Very professional, respectful and had good knowledge of the Ford trucks Her estimate for services and the time were spot on Very satisfied
Business response:
We're delighted to hear you had a very positive experience! Thank you for acknowledging our team's professionalism, respectfulness, and knowledge of Ford trucks. We appreciate you mentioning the accuracy of the service estimate and time frame. That's what we strive for! We're happy to have earned your satisfaction. Please don't hesitate to recommend us to others or come back and see us again at your convenience.
Johnathan, Ray, Eddie and Dallas have really taken excellent care of me made me feel part of town east ford family
Business response:
We're so grateful for your kind words! It means a lot to us that Johnathan, Ray, Eddie, and Dallas made you feel welcome and part of the Town East Ford family. Our team strives to provide excellent care and build relationships with our customers. Hearing that they succeeded is truly rewarding. Thank you for recognizing them by name – we'll be sure to pass on your compliments. We appreciate your loyalty and look forward to seeing you again soon at Town East Ford!
After the engine was replaced about 10mts ago the bank 2 cat was toast from the oil consumption on the previous engine so I called Christa at Town East to schedule both cats to be replaced on a Tuesday and she got the parts ordered that day and they arrived on Thursday in time to drop truck at 8 am Friday morning grab a loaner and was ready for pick up at 4pm that day just in time to start the weekend. they also did the carbon clean out and oil change as well and the truck drives just as good as the first day I drove it off ... read more
Business response:
We're so glad Christa was able to quickly and efficiently schedule the repairs, order the parts, and get you back on the road with a loaner all within a few days. It's fantastic to hear she recommended the additional carbon clean out, and that your truck is now running like new! Her dedication to your satisfaction is a valuable asset to our team. We truly appreciate your kind words about the friendliness and trustworthiness of our mechanics and staff. Knowing you've entrusted us with your vehicle since day one, and will cont... read more
Great They did a great job. I appreciate them. And I'll be back next time
Business response:
We appreciate the fantastic review! We're thrilled to hear we did a great job for you. It means a lot to us that you'll be back next time – that tells us you truly value our service. Thank you for choosing us!
I felt welcomed and cared for! Crista stayed in communication with me about the status of my vehicle with the details of what was being done and etas of the necessary parts that were ordered.
Business response:
We appreciate you taking the time to leave a kind review about Crista! We're happy to hear you felt welcomed and that Crista kept you informed about the status of your vehicle, including details and ETAs for parts. At Town East Ford, clear communication is important to us, and it sounds like Crista exceeded your expectations!
Waited a little over two hours but it didn't feel too bad due to Austin's customer service.
Business response:
We appreciate you taking the time to leave a review! We apologize for the wait time and are always looking for ways to improve efficiency. We're glad Austin's customer service helped make your visit enjoyable.
Working with Erica Reeves is a plus for your dealership She has been a joy to work with a smile
Business response:
Erica Reeves is an asset to your dealership with a smile always on her face
Very personable and very delightful to talk to. Treated me and everyone around her with respect. I felt very easy and comfortable. Definitely will be coming back.
Business response:
Thank you for the fantastic review! It means a lot to us that our team members create a welcoming and respectful environment for everyone. We're thrilled you felt comfortable and enjoyed your experience. Hearing that our staff is personable and delightful to talk to makes our day! We strive to build positive relationships with our customers, and your feedback lets us know we're on the right track. We look forward to seeing you again soon!
Patricia was very professional from the time I I called her on the phone from the side of the road until the fixes were done and kept me informed along the way.
Business response:
Thank you for the fantastic review! We're so glad to hear that Patricia provided exceptional service from the very first phone call. At Town East Ford, we understand how stressful car troubles can be, and keeping our customers informed is a priority. Knowing Patricia kept you updated throughout the repair process demonstrates her professionalism and commitment to your satisfaction. Thank you for choosing Town East Ford!
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 11,803 reviews.
When is Town East Ford open?
Town East Ford is closed now. It will open at 8:30 a.m.