Resources

Reviews & surveys help businesses rank higher on search, improve operations, and turn angry customers into loyal ones. Here's how to build a winning customer feedback process.

With Birdeye Interactions, your business can stay on top of every message you receive from customers. Here's how it works.

Don’t have the kind of online reputation that you want? Here are some templates you can use to respond to the 5 types of negative reviews.

Chatbots are conversational agents that help businesses like yours communicate efficiently without employees needing to get involved. Here are 5 examples you can use today.

Here's how you can stay on top of customer feedback across all business locations and gain a competitive advantage in a cluttered market.

Here are some tips and strategies to future-proof your business and be prepared for whatever may come next.

In this guide, we’ll break down a foolproof formula to supercharge your referral program and turn delighted customers into brand advocates.

Want to use text to market your business, but don’t know how to get started? Our checklist can help.

Marketing during the pandemic recovery has been be stressful for most businesses. Here are some tips for creating a winning marketing plan even during these times.

Getting your small business to stand out from the competition isn’t always easy. So we put together this guide to help you understand how to build a winning marketing plan.

The best marketing is a personal recommendation from a friend or family member. Here's how you can start collecting more customer referrals.

It's incredibly challenging to find new opportunities in today’s saturated marketplace. In this guide, we will share our top 15 tried and tested tips to get more customers.

Only 14% customers are satisfied with business communications. Learn how the right digital tools can help you stay in touch with customers, regardless of the circumstances.

Customers are 90% more likely to buy from a brand with a recommendation from a friend or a family member. Let's talk about how you can use referrals to grow your business.

Consistently delivering great texts can turn a prospect into a customer and a happy customer into a glowing review. Here are 9 templates that you can start sending today.

If you can offer great experience during a crisis, you can offer a great experience and time. Here's how Baton Rouge Telco Federal delighted its members during the pandemic.

Here's how you can communicate with your clients, market your practice, and increase visibility on search even when times are uncertain.

The best businesses are those that consistently deliver great customer experiences. Here's how you can improve customer experience and be the obvious choice in your area.