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Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Once bitten twice shy
Business response:
Hi, Lisa. At Universal Windows Direct of Indianapolis, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please let us know at customerservice@universalwindowsdirect.com!
I've left 2 messages over the last 2 weeks regarding the gutters (that I've paid for and have not received) and have not received a call back as to when I can expect them.
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right!
I am 50/50 on if I would recommend this company. It took 3 months to even get the windows. When they did finally get here. 2 windows were broken Internally not letting them move up or down. 2 screens needed fixed, and 1 sash in a window was damaged. It took almost a month after installation to send someone out to look and take pictures of what needed to be fixed. They did fix the 2 screens and the internal working of the 2 windows, but the sash had to be ordered. After he left I went outside to look at the 2 windows the inte... read more
Business response:
Hi, Brenda. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^J
The windows are beautiful and were a much needed update to our home. However, we aren’t pleased with how the company chose to respond after the installers broke the frame housing my wife’s college degrees.
Business response:
Hi Trent, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback!
Everything was great except.....I did not get the discount or signage in my yard like we were supposed to 🤬 That was like a $600+ savings 🤬
Business response:
James, we appreciate your kind words regarding this experience with us. If you have any questions regarding your project, please reach out directly at 855.293.7813 for assistance.^J
They say they have a referral fee but my friend has yet to see it. So I guess that is a lie. So if I ever do, I know I will not get anything.
Shoddy work! My doors and windows don't even seal. And my front door does not latch measurements are off and there is a huge language barrier with installers( sub contracted non English speaking workers)
Business response:
Hi, Haley. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4 star rating with 2,032 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is closed now. It will open at 11:00 a.m.