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Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Windows initially installed in November 2023. Due to a window being broken during installation, UWD not placing an order timely, and 2 separate attempts to correct the initial window as well as two that broke after installation it is now March 2023 and the windows are complete. From the time the order was placed until the time windows installation was completed took way way long.
Zero customer service. Miss measured my windows and it took close to 3 months to get them measured correctly and installed. I will never use this company again. I made 4 phone calls with in a month or so and not one of the were ever returned.
The fact that I needed service because the windows were leaking air in on the coldest day of the winter makes it impossible to recommend UWD
Windows have been replaced 3 times, and still are not correct, or as the display windows. Sashes are loose inside the frame, difficult to lock. Almost 2 years since I made the warranty issue claims, 12 visits and seven window orders.
Windows were installed in February, they left gaps in between windows and house, we had cold air and water coming in, installers suck
I wish I could give 0 stars. The ONLY positives in my 3 yr long ordeal with replacing 5 windows was the service techs Cody and Harry. Otherwise every aspect of the process was a complete and total nightmare filled with 0 customer service, no updates and the quality of the windows was subpar. The process caused so much stress and time missed from work that was never compensated for. Never will I recommend them to anyone
I have had nothing but issues dealing with this company. I have been waiting for someone to call me back to schedule window repair for over a month and yet to hear from anyone. This is has happened every time I am supposed to receive a call back.
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4 star rating with 2,011 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is closed now. It will open at 8:00 a.m.