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Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Found out your prices are EXTREMLY high. Great tech., Ryan. Again, I found out I really got gouged.
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right! ^J
We have two screens with tears in them and are waiting for them to come back and replace
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right!
Took over a year and a half to get the correct sized windows installed
Business response:
Hi, Danny. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^J
The sales person did not explain that the windows were 3 inches narrower than original widows. Also, 5 of my windows face north with a lean to style porch and sales person sold me window tint or solar block. There was no reason to put solar shield on north facing windows. Sales people need to look at the whole situation and explain. When someone spends 10 K on 9 windows, there should be no surprises.
Not at all.
Business response:
Hi, Haki. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
It was a disaster from day one. Would not recommend. They give you an appointment and no one shows up. When you call in they tell you that you were not scheduled for that day.
Business response:
Hello Sue. Thank you for making us aware of your experience working with us. We apologize for the delay in getting your products installed. Please keep in mind that the estimates provided to you were subject to change and we are doing our best to expedite production for our customers. If you have any other questions or concerns, please email customerservice@universalwindowsdirect.com and a team member will reach out to you. ^AM
Business response:
Hi, Zachary. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^J
Windows initially installed in November 2023. Due to a window being broken during installation, UWD not placing an order timely, and 2 separate attempts to correct the initial window as well as two that broke after installation it is now March 2023 and the windows are complete. From the time the order was placed until the time windows installation was completed took way way long.
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right!
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4 star rating with 2,032 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is closed now. It will open tomorrow at 11:00 a.m.