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Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
i do feel that I had been slightly overpriced but am perfectly pleased with the windows. However, the picture window in the front shows two areas below that tell me the replacement window must be heavier than the original as there is signs that the plaster has bulged and not just as peeling paint chips that your agent said. I'm a retired engineer and know what peeling paint looks like. When he was here, I was slightly ill and didn't wish to argue.
Business response:
Hi, Donald. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
I submitted several comments shortly after the window install and checked the box asking whether I would like to be contacted about my comments. No one ever got back to me. While I like the windows, the installation day was other than ideal. The workmen tracked dirt onto my carpets. After I worked on scrubbing the dirt off for an hour or so, two workmen took over to remove the marks, but, surely, better care should be taken in keeping a customer's home clean. In addition, the workmen failed to clean up all debris in my yard;... read more
Business response:
Candace, we are truly sorry to hear about your experience and understand your frustration with lack of communication regarding your concerns. We have shared this information with our Customer Experience Department who will contact your shortly to assist in addressing your concerns. Please allow them 24-48 hours to contact you with a phone call and assist!^J
Our experience with Universal Windows Direct has been in a word ‘Frustrating’. 1. April 2023: Scheduling installation of our doors while we were out of town (after first calling Universal to make sure our doors would not be in at that given time) was met with over a half-hour phone call listening to how we would be expected to pay a daily storage fee before the doors could be scheduled to be delivered and installed. Our trip was cut short only to have to reschedule the planned install date when we returned home because the i... read more
Business response:
Hi, Bobbie. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us directly at customerservice@universalwindowsdirect.com with your account information so we can further investigate this experience.
I had problems with getting follow repairs
Business response:
Pamela, we appreciate your feedback and truly sorry for the troubles you had with getting necessary repairs for your project following installation. We assure this is not a true reflection of the service we aim to provide our homeowners. Should you have any additional questions or concerns at this time, please contact us at (855) 293-7813 for direct assistance.^J
Presentation was a bit too long considering I knew I need windows. I could have done without the whole" how much I'll save in utilities" when I that was reason for the call in first place.
Business response:
We appreciate your feedback, Kati. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues.
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4 star rating with 2,032 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is closed now. It will open at 11:00 a.m.