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Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The products look good and are likely higher quality than at some competitors but the Aggressive sales experience and lack of pricing transparenvy and high cost negate the rating here.
You have the wrong person
Felt like I was buying a car. Price kept changing j
A broken window was installed to my home, then it took almost 2 months to get a non-broken one installed. The windows are brand new and already scratched. It is making me question the quality of window that was put in my home.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
Windows put in backwards rain x 2 came in through the windows. Sent a man the first crew put in backwards he fixed all window then mold
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
it was a nightmare to get into contact with warranty team
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
Great product but communication is subpar. You are not provided a contact to reach out to with concerns or questions. Our sales person was non-responsive after the process started. Only after a couple of calls did I get to speak with Andrew in Production. He was helpful but didn't return my call the last time I left a voicemail.
Business response:
Hello, Gigi. Thank you for making us aware of your experience with us. A manager has been made aware of your situation and we are working on the best resolution. We will be in touch with you shortly. We appreciate your patience with us at this time. -SS
Windows were installed in mid August. It took until mid October to get siding and soffit fixed and yet after all this time the soffit is still wrong and doesn’t match the rest of the soffit on the house.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
You took care of one problem and have not responded to the other
Business response:
Hi Larry, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback! -SS
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4 star rating with 2,230 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is closed now. It will open at 8:00 a.m.