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Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Quality product and service team. Lackluster scheduling and customer service. Overbearing salesmen
Business response:
Apologies for any inconvenience with scheduling and customer service. We are privileged to hear you appreciated our product and service team. Thank you for your feedback. -SS
The language barrier was a bit difficult, due to the questions I asked I didn’t quite fully understand his answer. The installer and his crew did a good job. After acing customer service, I got a technician that was above and beyond service to the customer. When he arrived at my house, he was very informative about windows, and how they worked, explained in detail why my question I had asked, he answered to my approval for future Suggestions to Universal Windows when a client purchases windows the stickers should come off wh... read more
Business response:
Hi, Michael. Your feedback is highly appreciated. Thank you for the review! I have sent this over to management, as we are always looking for ways to improve every customer's experience. We are happy to hear that you were satisfied with our services. -SS
My experience from top to bottom was excellent. The sales rep Tony was very kind and helpful. The windows were installed two weeks earlier than I expected, and the technician was there very quickly and installed my windows. They look fantastic. Very happy very happy.
Business response:
Hello, Jason! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Tony and his team provided you with a great experience. Please don't hesitate to reach out if you need anything! -AS
Over the last several years, my service from Williams Comfort air has been amazing. They're timely, informative and supportive when I needed it most. However, my recent experience with their installation technicians has been the total opposite. Not sure if it was just the technician not having great communication skills, or if training of staff has changed, but things were not what I've come to expect from the Williams Comfort Air team.
Business response:
Hello, David. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything! ^AM
Horrible installation: Windows don't fit openings and a ton of foam had to be used Broken window Window not centered in opening Locks don't work Awful caulking All 9 screens have a large hole in each one Tech left dried paint/caulk on carpet
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4 star rating with 2,230 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is closed now. It will open at 8:00 a.m.