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Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Still waiting on my flex screens to be replaced because they came off the truck damaged. Seems the company is not going to replace these even though I was told they ordered them. No communication after I paid my balance. Had to have them out twice because first time a window sill wasn’t replaced as it wasn’t on the installers order form.
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right!
Installation was a disaster. Caused multiple service appointments and damage to my home. Universal windows doesn’t take responsibility for any holes put into your wall by their careless installation team.
Business response:
Hi, Nicholas. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
The sales person was exceptional and covered many of the particulars but upon receiving the interior entry door with key-less touch screen deadbolt key pad and learning that the power source was batteries my wife and I have buyers remorse, had we known that we would have opted for the key entry lock and after speaking with a manager regarding the dilemma she adamantly informed us in no uncertain terms that replacing the lock would be our responsibility to pay for the key lock regardless of the communication failure of the sa... read more
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right!
Original measurements were incorrect. They had to come out 2 times. Then we did not hear back for a long time. Windows received did not have the correct grids. A few windows were ordered with new grids adn thus had to wait and then arragne to those installed.
Business response:
Hi, John. Your feedback is highly appreciated. Thank you for the review! If you have any questions regarding your project at this time, please contact us directly at (855) 293-7813 for assistance.^J
We had the wrong door ordered, and I’ve had to reschedule for another install now, and haggle with the manager so we were not charged extra, (who also ignored our calls for well over a month before I finally had to post on social media to get their attention). Although they are agreeing to order the correct door, we spent extensive time with the sales rep, showing him exactly what we wanted based on our front storm door, which has the exact same style and it was still ordered incorrectly. Plus we had to pay upfront and we si... read more
Business response:
We appreciate your feedback, Customer. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues.
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4 star rating with 2,032 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is closed now. It will open at 11:00 a.m.