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Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
It was a disaster from day one. Would not recommend. They give you an appointment and no one shows up. When you call in they tell you that you were not scheduled for that day.
Business response:
Hello Sue. Thank you for making us aware of your experience working with us. We apologize for the delay in getting your products installed. Please keep in mind that the estimates provided to you were subject to change and we are doing our best to expedite production for our customers. If you have any other questions or concerns, please email customerservice@universalwindowsdirect.com and a team member will reach out to you. ^AM
Business response:
Hi, Zachary. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^J
Windows initially installed in November 2023. Due to a window being broken during installation, UWD not placing an order timely, and 2 separate attempts to correct the initial window as well as two that broke after installation it is now March 2023 and the windows are complete. From the time the order was placed until the time windows installation was completed took way way long.
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right!
Zero customer service. Miss measured my windows and it took close to 3 months to get them measured correctly and installed. I will never use this company again. I made 4 phone calls with in a month or so and not one of the were ever returned.
Business response:
Hi, Janet. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^J
Business response:
Hi, Customer. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
The fact that I needed service because the windows were leaking air in on the coldest day of the winter makes it impossible to recommend UWD
Business response:
Hi, Robert. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^J
Windows have been replaced 3 times, and still are not correct, or as the display windows. Sashes are loose inside the frame, difficult to lock. Almost 2 years since I made the warranty issue claims, 12 visits and seven window orders.
Business response:
Hi, George. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^J
Windows were installed in February, they left gaps in between windows and house, we had cold air and water coming in, installers suck
Business response:
Hello. At Universal Windows Direct, we aim to provide positive experiences at all times. We are disappointed to learn that this was not the case for you. Thank you for your feedback as this will help us to improve what we do. Please don't hesitate to reach out to customerservice@universalwindowsdirect.com if you would like to discuss your experience further or have any concerns that need addressed. Thank you. - MS
I wish I could give 0 stars. The ONLY positives in my 3 yr long ordeal with replacing 5 windows was the service techs Cody and Harry. Otherwise every aspect of the process was a complete and total nightmare filled with 0 customer service, no updates and the quality of the windows was subpar. The process caused so much stress and time missed from work that was never compensated for. Never will I recommend them to anyone
Business response:
Hi, Karen. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^J
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4 star rating with 2,074 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is closed now. It will open at 11:00 a.m.