uShip

4.7

Transportation Services
Austin, TX

About this business

Transportation Services Vehicle Shipping

Location details

708 Congress Ave, Edward Tips Building, Austin, TX, 78701, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 5:00 p.m.
Tue	9:00 a.m. to 5:00 p.m.
Wed	9:00 a.m. to 5:00 p.m.
Thu	9:00 a.m. to 5:00 p.m.
Fri	9:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.76,302 reviews

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Greg A

4 years ago

uShip was helpful in that I was able to find a shipper that would deliver my furniture. Upon researching uShip, I found that uShip charged the shipper almost 15% as a fee, and I also paid a fee of $30 for the service. The quote was for $400, so between the shipper and myself uShip received $87.50 in fees. I do not believe they screen the shippers in any way, and uShip will not get involved if there is a problem with a shipper and buyer beware stance. I do not believe the fees involved were earned, and if there is a good way ... read more

Business response:

We are happy to hear that your shipment went well. uShip has a world class customer support team that will assist customers with any issues that may arise during the shipment. Please feel free to reach out to us at support@uship.com if you run into any issues in the future.

ShannonEliz

4 years ago

Be careful of shipping scams through UShip! My shipment was stolen by the carrier and UShip provided no effective assistance. After filing police reports, retracing phony stories, and dealing with the fact that my treasured items were most likely at a pawn shop and I would receive no reimbursement, my only recourse is to warn others. My shipping provider was a criminal and UShip takes no responsibility for scams like this operating under their umbrella. In fact, UShip blocked me so I can't even communicate with them. It has ... read more

Business response:

We are terribly sorry to hear about the issues you had with the service provider found on uShip. The uShip Trust and Safety team is currently investigating this account. Please reach out if you find any new information regarding the location of your items.

C. W.

4 years ago

The online systems of UShio do not work properly, the quotes given are never accurate and at the point of check-out the price ALWAYS goes up by a significant irregular amount. Additionally the system is not always able to create a quote and they have a support email for no reason because "Kelly" does not solve your issue she only directs you to go online or call and online does not work and they cannot quote from the phone... Pretty backwards and clear she is not knowledgeable on the matter nor has she been trained, no matte... read more

Business response:

uShip does not physically ship any items, therefore, uShip is not able to provide quotes for to customers. The best way to get a quote is create a free listing in uShip.com. Real service providers who are interested in your shipment will give you their best price. You can compare the different quotes and feedback from each service provider. uShip support is standing by to walk you through the listing process if you need any help. Give us a call at 1-800-698-7447. Our normal wait times range from 1-2 minutes.

Ryan S

5 years ago

I will summarize my experience in the fact that the vehicle I hired uShip and their transporter to deliver to me was totaled while in transit to me. I fully realize accidents will happen, that's not the biggest issue, the issue is that the transporter delivering the vehicle to me didn't even have a commercial insurance policy. All he had was standard full coverage insurance, which does not offer the coverages when transporting vehicles as a business. I asked the uShip rep if they verify insurance coverages when I "company" i... read more

Business response:

Thank you for reaching out to us regarding this incident. Unfortunately cargo insurance was not purchased at checkout, which means the only option is to work with the service provider for compensation. We can confirm there was a full refund from uShip. If you need assistance communicating with your service provider, please reach out to our support staff.

squeen18

5 years ago

they wanted me to pay a lot of money for a dog to be shipped and then they said I had to pay more because the ticket expired then they suddenly sent a thing that said that you had to pay720 for insurance and I'm not the one that joined the website and I didn't even know about them I believed it was a scam when they said quarantined for 000 a lots been going on in my life I had a family emergency this week so I've been stressed

K. M.

5 years ago

My response is very similar to the 03/28/2020 complaint documented here. I was involved with Uship without choice due to a job another party eed to direct through a broker. The other party managed poorly and place Uship in a hard position. When I called uShip to straighten it out, understanding there was a problem and giving them credit to work it out, uShip stated they could not disclose the issue. I stayed close with contacting “B***t” out of Austin office with a sale still defined as a sale and in the ownership of someone... read more

Business response:

We are unable to locate any accounts on uShip.com based off the information the customer provided. Regardless, we hate to hear about a negative experience and we appreciate the feedback.

Kevin M

5 years ago

DO NOT USE THESE SCAMMERS ! I had picked up a boat . A 28ft Crownline from Wichita Kansas and was to transport it to grove Oklahoma. Day I picked it up had issues with trailer. Fixed it. Customer released code and I have yet to receive my money! Nothing, no way to call and talk to a live person, no response to my emails. BIGGEST SCAMMERS IVE SEEN IN YEARS ! DO NOT USE USHIP!!

Business response:

It appears the customer released payment to the service provider, but Kevin was not aware of how to withdraw the funds to his personal banking account. Our records indicate Kevin called uShip support and spoke to an agent who immediately assisted him with the issue.