This profile has been claimed by the business owner or representative.
uShip
- Transportation Services
- Austin, TX
About this business
Location details
708 Congress Ave, Edward Tips Building, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bad buisness. Allows customers to get over on carriers. They take all types of fees with no set fee price so they can take any amount before you get paid. Alllows false allegations making buisness difficult for independent workers. Warning they will keep your money on hold anytime for any reason
Have used them twice. Both times had to file a claim for lost or damaged items. Both claims took months and only received partial payment. Beware of "processing fees" and insurance that really isn't. After thousands in losses, I'll never use them again.
Business response:
<p>Hi ******,</p><p>uShip provides up front Terms of Service for the uShip Protection Plan, which can be found here:********************************************************************************************************************************. These terms include the processing fees mentioned, as well as exclusions and information about the case process itself. If you have any questions about these Terms, please reach out to a Case Manager. They will be happy to provide any necessary information.</p>
Horrible experience. Shipment was canceled at the last minute, had to repost the add twice. The assigned ******* subcontracted it out to another party. Cost me to much time and stress. Will never ship with them again, and will do my best to tell people to stay clear. Find another shipper. **************** was garbage, good luck getting someone on the line that speaks clear English. Side note, called the original assigned shipper and he stated he was never assigned my pick up, but uship said it was canceled because of mechani... read more
Business response:
<p>Hi ****,</p><p>I'm very sorry to hear about your experience. I can understand why it would be frustrating to hear that uShip may have cancelled a shipment on a service providers behalf. uShip Support does not initiate or push through cancellations outside of customer requests. In this case, it appears that the cancellation was initiated by the service provider through the platform. If you have any other questions or concerns, please reach out to *********************************** We're here to help.</p>
Poor customer service. The shipper took a month to pick up my order. Canceled my order, then drove around with it for another before returning it back to me. Had no recourse.
Communication was up to me. They wanted a 7 day pickup window. It took 9 days.Car showed up looking like it was driven on 5 miles of dirt road. Will never use them again. Who did they pay off to get a triple A rating.
I was missing 4 boxes and the bolts to my bed frame and when I contacted the company he was very defensive and unapologetic and said it was basically my problem. When I contacted uShip they had no solution and basically said the same thing. The mover only cared about my review and stood over me as I wrote it and I felt pressured to write a good one. That was before I found out items were missing and broken. I learned not to give a review until everything was unpacked and accounted for. Very disappointed in Aegis moving and s... read more
Fui vctima de estafa y robo de identidad la *** la compaa uShip me estafo en una compra de un vehculo
Business response:
uShip no participa en la venta o compra de artculos. Cualquier problema de este tipo debe ser informado a las autoridades. Si tiene alguna pregunta adicional, comunquese con ***********************************
Fui vctima de estafa y robo de identidad la *** la compaa uShip me estafo en una compra de un vehculo
Business response:
uShip no participa en la venta o compra de artculos. Cualquier problema de este tipo debe ser informado a las autoridades. Si tiene alguna pregunta adicional, comunquese con ***********************************
We hire Chapadeauxs Logistics to transport a Golf Cart thru Uship, *********** never deliver our golf cart instead is holding hostage the cart and asking for more money than we pre-paid thru Uship. Do Not use Chapadeauxs Logistics ******************* Looks like Uship does not do Background check .
Business response:
Hi ****,I am very sorry to hear about the experience you had with this service provider. uShip Support attempted to reach out to the provider on your behalf to discuss the request for additional payment but were unable to assist you both in coming to a mutual resolution. As uShip is a neutral platform for shipping services we are unable to determine fault in the case of a payment dispute. In order to continue pursuing this matter you may need to reach out to law enforcement and/or pursue the appropriate legal options. If you... read more
Frequently asked questions about uShip
How is uShip rated?
uShip has a 4.7 star rating with 5,924 reviews.
When is uShip open?
uShip is closed now. It will open tomorrow at 9:00 a.m.