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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Had an 11 AM appointment and at 12:15 they put the car on the rack for the oil change. My complaint is, if you make an appointment, Vandergriff should honor that time within 15 minutes, not an hour or so later! I would recommend the service but appointments should be honored at the time they are made!
Business response:
Your input is valuable to us, and we understand your frustration. This is not the level of service we strive to deliver. Your feedback helps us identify areas where we can improve our scheduling and service processes. We would like the opportunity to discuss your experience further and work toward a better solution for future visits. Please contact Mike Book at mbook@vtaig.com so we can address your concerns directly.
Even though the service department isn't particularly my comfort zone, my experience was very smooth. I was greeted promptly, guided to my advisor and informed of procedures and timelines. A rental car was provided for me, and the problem with my car was diagnosed and put right. At all times, I was treated with courtesy and consideration. Thanks to the entire team!
Business response:
Thank you for sharing your positive experience with us! We understand that visiting a service department can sometimes feel overwhelming, so we're thrilled to hear that your visit went smoothly from start to finish. It's wonderful to know that our team greeted you promptly and that your advisor clearly explained the procedures and timelines. We're pleased that the rental car arrangement worked well for you and that we were able to quickly diagnose and resolve your vehicle's issue. Your kind words about the courtesy and consi... read more
It was great just a little pricey but the staff helped out a lot.
Business response:
We are delighted to hear that our team was able to assist you during your visit. Thank you for choosing Vandergriff Toyota and for your wonderful review!
My experience was outstanding! Justin Vest gave me the wow customer experience. I hope he helps me again on my next visit.
Business response:
Thank you immensely for sharing your wonderful experience with us! We look forward to continuing to provide you with the same outstanding level of service on your future visits and helping you with all your automotive needs.
Thorough inspection and good service
Business response:
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our inspection process to be comprehensive and that you received quality service during your visit. Your feedback about the thoroughness of our team's work means a great deal to us at Vandergriff Toyota. We appreciate your trust in us for your automotive needs and look forward to continuing to provide you with the excellent service you deserve.
Good service. Good people. Nice cars and great facilities in this area.
Business response:
We are grateful for your wonderful feedback about your experience with us. It means so much to hear that you found our team to be good people who provided excellent service. We take great pride in maintaining quality vehicles and top-notch facilities to serve our community. Your kind words about our cars and location truly make our day. We appreciate you taking the time to share your positive experience.
Good service today. Justin in Service was very helpful.
Business response:
We deeply cherish your positive feedback about the excellent service you received. It's wonderful to hear that your experience with our service team was so helpful and met your expectations. Thank you for choosing Vandergriff Toyota and for taking the time to share your experience with us.
Customer service advisor Faith Debose was very professional and helpful. I rate her as the best i have ever been helped by. She is very knowledgeable and trustworthy. I will always come to her.
Business response:
Thank you for the wonderful feedback about Faith Debose! We're thrilled to hear she provided you with professional, knowledgeable, and trustworthy service. It means so much that you consider this the best assistance you've received. We look forward to serving you again at Vandergriff Toyota.
The customer Service & promptness
Business response:
Thank you for taking the time to share your experience. We are honored to hear that you found our customer service and quick response time to be noteworthy. Your feedback means a great deal to us, and we truly appreciate you recognizing the efforts our team puts forth to provide excellent service. We understand how important it is to have a smooth and efficient experience, and we are glad we were able to meet your expectations. Thank you for choosing Vandergriff Toyota for your automotive needs.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.4 star rating with 12,766 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.