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Veterinary Emergency & Specialty Hospital
- Emergency Pet Hospital
- South Deerfield, MA
About this business
Location details
141 Greenfield Road, South Deerfield, MA, 01373, United States
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July 5 brought our dying dog in. They come to our car and say 2 hour wait but we will board the dog for $200 dollars plus a fee while you wait in the car due to Covid 19 not allowed in. So we say no we will wait in the car with her did not want her to be in there all alone. So we waited 3 in a 1/2 hours later we asked what’s going on cars are coming and dogs are being seen and leaving while we are still waiting. They are more critical they say then our dying dog bleeding internally. So they then refuse our dog any treat... read more
I took my cat here for breathing problems and it took three hours just to see my cat, while I sat in a hot frigin car, then they had the audacity to tell me that she needed a chest x-ray and blood work. Oh hell to the NO, I was not going to sit for another four hours. The first three was bad enough, then they charged me $143.50... that's $41 per hour to sit outside with no bathroom facilities, except for a port-o-potty. GROSS!
Business response:
We appreciate your candid feedback, Robert. The impact of local veterinarian closures and restricted hours due to COVID-19 has significantly increased our caseload, and hence our wait time. We truly apologize for the extended wait for you and your children. Our staff are doing their best to keep up with the spike in cases we are seeing. As a result of feedback, such as yours, as of June 27, we have implemented a drop-off option for clients, allowing them to leave stable emergency pets with us, so long as they are reachable b... read more
I I’m gonna let everyone j ow! Do not go here! They will not work with you in an emergency and keep your dog for You if you can’t afford the outrageous bill up front!! And then KEEP YOUR DOG AND THREATEN TO PUT THEM DONW IF YOU CANT PAy!!
Business response:
We are sorry to hear that you seem to have had a bad experience. We have never told anyone that we would keep their dog or euthanize if they could not pay their bill. If you have a problem with the services you received please reach out to our hospital management team at 413-665-4911.
I did not have a good experience at VESH I left there with a dog that is now absolutely terrified of the vet, before she absolutely LOVED the vet. The words the vet used was they were tackling my dog and had several staff members holding her down. She’s an almost 2 year old Pyrenees who loves absolutely everyone and she’s had to go to a few vets for health problems we have had 0 complaints about behavior a few have told us they wish all their patients were like her. So please I would love to know what they had done to my dog... read more
Business response:
Thank you for your feedback, Haley. We are sorry that you did not have a great experience with us as we do hold ourselves to a high standard for our care. Caring for a dog with seizures can be very tricky and unpredictable and that is why we had recommended hospitalizing Luna to get her adjusted to the most appropriate dose of anti-seizure medication. She was given a loading dose of anti-seizure medication before she was discharged to you (which is why she was so sedate) so that she would not be in danger of having another s... read more
A 4-5 hour wait at a animal hospital is ridiculous. After waiting 3 hours and being told we are looking at at least another hour or two to be seen while my dog is continuously bleeding is unacceptable! This place is a joke. People were coming in with "my dog is walking weird" and they pull them in before us after we had been there already for 2 hours with Bella who is on a mat to prevent her blood from going everywhere. Multiple people left without being seen, including one who's dog had a foreign object stuck in its throa... read more
Business response:
Thank you for providing your feedback and letting us know about your experience, Elisa. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. We do operate just as a human ER does, so we never know what the exact wait time will be or what types of emergencies will come in. Bella was evaluated on arrival by a skilled staff member and she appeared to have an anal gland abscess. While that is not very pretty to look at and can be uncomfortable, it is not a dire emergency. We un... read more
Nope! Horrible experience. Don’t take your pet their for help with cremation. They messed up on mine. I am SO LIVID with VESH animal hospital... I specifically requested a clipping of fur to be saved.. sadly when I opened everything it wasn’t there. Asked to take it home that day he was brought in and they said it wasn’t necessary, that I would get everything together when it was done. Needless to say, when I opened everything on Friday the 31st there was no fur to be found. I went back inside and asked where it was, and no... read more
My cat came in with suspected pancreatic issues looked like she was in severe pain...after waiting for 8 hours overnight, All they gave her were some fluids and Dr. Basine sent her home.. BIG mistake that cost my cat critical time! 5 hours later I’m rushing her back and they tell me it’s gonna be another $1000+ Dollars to keep her overnight for 5 days in a row at $1000 a day and convincing me she was not suffering and that she had a chance at making it. I’m thinking she will be ok and is in good hands.. I was wrong...the inc... read more
Don't trust these people with your animal or tell them what care credit approves you for. I went in here on Saturday with my cat Mary Jane who was slowing down on eating and was becoming very tired and lethargic. It was starting to worry me. So i brought her in to get checked out. They brought her back and immediately, i mean immediately, told me that she needed to be hospitalized.. i was taken aback. They said by looking at her gums shes anemic and clearly dehydrated. & her blood pressure was low. Then without missing a sin... read more
Lack of confidence in the vet in the last two nights. Clearly she does not know what she’s doing.
Business response:
Thank you for providing your feedback and letting us know about your experience, LJ. We set a high standard for ourselves and are truly sorry to hear that we are not meeting your expectations and you are not confident in our care. Please call us at (413) 665-4911 so that we can discuss your experience and concerns further and understand how we can help to restore your confidence in us.
Frequently asked questions about Veterinary Emergency & Specialty Hospital
How is Veterinary Emergency & Specialty Hospital rated?
Veterinary Emergency & Specialty Hospital has a 4.4 star rating with 2,932 reviews.
When is Veterinary Emergency & Specialty Hospital open?
Veterinary Emergency & Specialty Hospital is open now. It is open 24/7.