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Veterinary Emergency & Specialty Hospital
- Emergency Pet Hospital
- South Deerfield, MA
About this business
Location details
141 Greenfield Road, South Deerfield, MA, 01373, United States
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A 4-5 hour wait at a animal hospital is ridiculous. After waiting 3 hours and being told we are looking at at least another hour or two to be seen while my dog is continuously bleeding is unacceptable! This place is a joke. People were coming in with "my dog is walking weird" and they pull them in before us after we had been there already for 2 hours with Bella who is on a mat to prevent her blood from going everywhere. Multiple people left without being seen, including one who's dog had a foreign object stuck in its throa... read more
Business response:
Thank you for providing your feedback and letting us know about your experience, Elisa. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. We do operate just as a human ER does, so we never know what the exact wait time will be or what types of emergencies will come in. Bella was evaluated on arrival by a skilled staff member and she appeared to have an anal gland abscess. While that is not very pretty to look at and can be uncomfortable, it is not a dire emergency. We un... read more
Nope! Horrible experience. Don’t take your pet their for help with cremation. They messed up on mine. I am SO LIVID with VESH animal hospital... I specifically requested a clipping of fur to be saved.. sadly when I opened everything it wasn’t there. Asked to take it home that day he was brought in and they said it wasn’t necessary, that I would get everything together when it was done. Needless to say, when I opened everything on Friday the 31st there was no fur to be found. I went back inside and asked where it was, and no... read more
My cat came in with suspected pancreatic issues looked like she was in severe pain...after waiting for 8 hours overnight, All they gave her were some fluids and Dr. Basine sent her home.. BIG mistake that cost my cat critical time! 5 hours later I’m rushing her back and they tell me it’s gonna be another $1000+ Dollars to keep her overnight for 5 days in a row at $1000 a day and convincing me she was not suffering and that she had a chance at making it. I’m thinking she will be ok and is in good hands.. I was wrong...the inc... read more
Don't trust these people with your animal or tell them what care credit approves you for. I went in here on Saturday with my cat Mary Jane who was slowing down on eating and was becoming very tired and lethargic. It was starting to worry me. So i brought her in to get checked out. They brought her back and immediately, i mean immediately, told me that she needed to be hospitalized.. i was taken aback. They said by looking at her gums shes anemic and clearly dehydrated. & her blood pressure was low. Then without missing a sin... read more
Lack of confidence in the vet in the last two nights. Clearly she does not know what she’s doing.
Business response:
Thank you for providing your feedback and letting us know about your experience, LJ. We set a high standard for ourselves and are truly sorry to hear that we are not meeting your expectations and you are not confident in our care. Please call us at (413) 665-4911 so that we can discuss your experience and concerns further and understand how we can help to restore your confidence in us.
I realize you requested that I enter a review on Facebook or on Google, however I do not feel it would be in your best interest. I had phone your hospital a couple times before being assured that my dog would be helped if I brought her in. After her being in labor for almost 20 hours without having a pup we came to your hospital. We were seen as soon as we signed in. We were told that our dog most likely needed a C Section but they would try to induce her before doing surgery . After being induced 7 times and having images w... read more
Business response:
We are sorry to hear that you were not satisfied with your experience, Becky. We certainly hold ourselves to a very high standard with our care, but there can occasionally be extenuating circumstances beyond our control. Little Annie Oakley was not "induced" 7 times, however she was given 3 separate injections of Oxytocin to help progress her labor which did not work as we hoped. We had several very critical patients in our hospital which took the attention of our most skilled technicians and thought that it was in Little An... read more
I left work tonight to rush my doggie in, was there for 5 hours and all they did was take blood and put an IV but no fluids in it. ARE U KIDDING ME? They took a urine sample >> off the floor smfh. I went in on an emergency basis and they did not attend to her at all. 5 hours later I left but not before paying $278 for the blood work and a consultation which was a 6 minute convos with the dr when she finally came in 4 hours later, Oh and they charged me $120 for that!!! The receptionist (Meghan) had a terrible terrible attitu... read more
We had an absolutely terrible experience. We brought our dog in for an emergency scan of her abdomen based on some worrisome bloodwork at our vet. After almost 4 hours waiting we met with the vet who would do the scan. When we returned 45 minutes later, she told us the scan was concerning and based on the bloodwork she was sure our dog had fast moving cancer and 1-2 weeks left to live. Needless to say, we were devastated. However, each day after our dog was hungry, playful, and energetic. 10 days after the scan I called... read more
Business response:
Cyndi, We are sorry to hear that you were not satisfied with your experience. We would appreciate an opportunity to talk with you further and encourage you to call our office at (413) 665-4911 so we can discuss your concerns.
VESH could improve by making pet parents aware that they must be seen by the vet once per year or they will be DENIED their medication refills. I don't think most of us spend our time reading the VESH web site for such specific protocols. I had the misfortune this week of having my Daisy's RX denied to me. DR Benson is on vaca and I have to wait until he returns and he is booked up so the app't would be some time in September. No meds for DAisy for the duration. I asked if another vet at VESH, one who I knwo we... read more
Business response:
We are saddened that you feel that you can no longer trust us as a care team for Daisy. The State of Massachusetts as well as the Federal Government require that there be a current doctor-patient relationship (physical examination) in order to prescribe medications. Not only is this a law but it is also practicing good medicine by ensuring the safety of the patient and to help the doctor develop an appropriate medical plan based on accurate and current exam findings. Prescribing medications carries a great amount of responsi... read more
Frequently asked questions about Veterinary Emergency & Specialty Hospital
How is Veterinary Emergency & Specialty Hospital rated?
Veterinary Emergency & Specialty Hospital has a 4.3 star rating with 2,845 reviews.
When is Veterinary Emergency & Specialty Hospital open?
Veterinary Emergency & Specialty Hospital is open now. It is open 24/7.