This profile has been claimed by the business owner or representative.
VIK Complete Care at Lakeway
- Emergency Rooms
- Lakeway, TX
About this business
VIK Complete Care at Lakeway is an Urgent Care and 24-hour Emergency Room located in Lakeway, TX. Our facility has provided top notch Urgent Care services to the Lakeway community for the past 8 years and is now excited to offer around the clock access to emergency medical services at our new ER. While our name might have changed our team at VIK is the same and our mission remains clear: Serve the Lakeway and Northwest Austin communities by providing timely, affordable access to Emergency and Urgent Care. Urgent Care Need ... read more
Location details
1518 Ranch Rd 620 S Bldg H, #100, Lakeway, TX, 78734, United States
Get directions
Good and fast diagnosis. Professional and courteous staff. Overall good experience
Business response:
Hello, We greatly appreciate your positive feedback! Thank you for sharing your experience at VIK Complete Care at Lakeway. We're pleased to hear that you received a good and fast diagnosis, and that you found our staff to be professional and courteous. It's our goal to provide excellent care and service to all our patients, and we're glad that your overall experience was a good one. Your kind words mean a lot to our team, and we thank you for taking the time to share them. Get well soon!!!!
Didn’t have to wait too long. Great experience with the nurse and physician. Got the prescriptions needed for my illness.
Business response:
We are pleased to hear about your great experience. It's wonderful to know that you didn't have to wait too long and that you had positive interactions with both our nurse and physician. Thank you for sharing your feedback; it helps us ensure we're maintaining our high standards of care.
Doctors and nurses here are so nice! They dedicate time and explain things very well.
Business response:
Hello Ms. Sparks, We're thrilled to hear that you found our doctors and nurses nice and informative. It's wonderful to know that they dedicated time to explain things very well to you. We believe clear communication is essential in healthcare, and we're glad our team was able to provide that. Thank you for sharing your positive experience with us! Your feedback is greatly appreciated and helps us maintain our high standards of care. Thank you again and please take care.
I consistently find this establishment to offer kind, helpful, caring providers, who seem thorough and expedient.. My only complaint is that they continue to perpetuate the idea that sick people should wear a mask and limit their breathing of free, fresh air at a time that they need it most. Pre-Covid, you never went into a medical establishment and was asked to put on a mask. It’s time to reverse that ridiculous mandate.
Business response:
Hello Ms. Brenner, Thank you for your wonderful feedback. We appreciate your kind words about our providers. We're glad to hear that you find our staff to be kind, helpful, caring, thorough, and expedient in their care. It's important to us that our patients have a positive experience during their visit. We value your input and thank you for taking the time to share your thoughts with us pertaining to the mask requirement. We will pass along your concerns to our clinical staff at the facility. Thank you again and please f... read more
They took Exceptional care of me from check in to check out!!
Business response:
Thank you for your wonderful feedback! Our team strives to provide exceptional care to all our patients, and we're delighted that this was reflected in your visit. Your appreciation motivates us to continue delivering the highest standard of care possible.
Attentive, knowledgeable, ask questions, gave information swab nasal passages no findings. Sai still has a cough no fever taking Zyrtex .
Business response:
Hello, We are overjoyed to hear about your positive experience at VIK Complete Care at Lakeway. Thank you for sharing your feedback with us. We're glad our staff was attentive, knowledgeable, and provided you with the information you needed. We hope Sai's cough improves with the Zyrtec. Your trust in our care means a lot to us, and we appreciate you taking the time to let us know about your visit. If you need us in the future, please give us a call or just come on in. We are here 24/7 and ready to help! Thank you.
Staff members and Doctor are very friendly and ready to work together on my issue.
Business response:
We are thrilled to hear that our staff members and Doctor were friendly and helpful. Thank you for sharing your experience with us.
Quick intake and great patient care from front desk, nurse, testing and doctor.
Business response:
Thank you for sharing your experience with us. We appreciate your feedback on our emergency room services. We're glad to hear that you received great care from our staff. Your positive comments are valuable to us and help us maintain our commitment to providing excellent care.
Office staff and medical providers were awesome. They took extra time and ensured I have comfortable during my 7-hour stay in Urgent Care. Highly recommended.
Business response:
We're overjoyed to hear about your positive experience at VIK Complete Care at Lakeway. Thank you for sharing your feedback and we value your recommendation.
Frequently asked questions about VIK Complete Care at Lakeway
How is VIK Complete Care at Lakeway rated?
VIK Complete Care at Lakeway has a 5 star rating with 1,567 reviews.
When is VIK Complete Care at Lakeway open?
VIK Complete Care at Lakeway is open now. It is open 24/7.