Wag Hotels - Redwood City

Jackie B. 

on Yelp

11 months ago

Close miss on a 5 star review, here is our breakdown. We will board again at Redwood City Wag. It was clean, the staff up front was super friendly and seemed to know what they were doing. It was organized and geared towards our pets. There was even a cute welcome sign for our dogs at the front door when we showed up. Overall our dogs were given food each meal time and their treats we left them in each meal bag. They did have water too. We did receive our photo memories of the dogs each day so we know they were taken out for ... read more

Kevin W. 

on Yelp

a year ago

Come here if you want to feel like your time isn't respected. Their website states that they are open for tours daily from 10am - 4pm. We showed up at 11am on a Sunday, and we were told that the manager wouldn't be in until 11:30 and we couldn't get a tour till he got in - an entire hour and half after their advertised hours. Never mind how unprofessional that is already but we returned at 11:30 and weren't seen till 12 noon. Not sure how much these people can be trusted to take care of your pets if they think it is approp... read more

Jessica S. 

on Yelp

a year ago

I am really saddened that I didn't have a good experience with Wag because I was hoping to use you guys more in the future. Things started off poor from the beginning when I made a reservation initially at the SF location. After not receiving any email confirmation, I called to follow up and was told the employee never actually confirmed the reservation and it was just left in pending. Despite it only being a couple days later, SF no longer had rooms available for boarding during the dates I needed. I asked if other location... read more

Sole N. 

on Yelp

a year ago

Majority of the staff at this location are good, but I've brought my dog home multiple times with bite marks & scratches. Whoever is watching these dogs is doing a horrible job. They constantly say that the manager is looking into the issue but there never is a follow up call. They have video cameras watching the dogs so I am not sure what they are covering up but they are not being honest. It seems like whoever is allowing the dogs to get harmed isnt being put any sort of probation. My dog came home with a bloody ear & a vi... read more

Courtney W. 

on Yelp

a year ago

If you care about your pet, under no circumstances should you take them here. I brought my puppy here and it was just a 2 day, 1 night of boarding. THANK GOODNESS it was only one night and he's not completely traumatized. Because even though we paid for all day play both days, they "didn't put him on the schedule" so he stayed in his room alone for nearly the entire time. My husband and I were calling repeatedly asking why he was locked in his room and no one would give us a straight answer. Eventually 25 hours after I dropp... read more

Norma P. 

on Yelp

a year ago

I called to check on a reservation for my cat. Since it would be the first time at Wag Hotels I was told I needed to create an account. I asked if there was availability before I created an account so that I would not waste my time if they were fully booked. The individual on the line laughed and said that there was plenty of space for cats. I proceeded to create an account, uploaded a photo of my cat, uploaded vaccination records and tried to book the reservation via the site. I received a fully booked message. I called Wag... read more

LA J. 

on Yelp

2 years ago

We have been to Wag Hotel Redwood City for years. Our veterinarian recently told us our 14 year old dog no longer needed the DAPP vaccination due to his advanced age, and a lifetime of vaccinations received. She provided me with a letter which I uploaded to WHRC over a week ago. I saw today the vaccine status was not updated on the WHRC website so I called -- they said they couldn't open the documents (they were pdf) but hadn't notified me. The manager told me they will not accept our dog without the vaccine, because that's ... read more

Elizabeth W. 

on Yelp

2 years ago

Just got my dog from a 2 day board. She had 2 bowls of water when we got home! Took her for an evening stroll after we got back she had 4 poops! I paid extra for specialized care which guarantees 2 walks one in the morning and one in the evening. What I only have in mind is that they neglected her. Which makes me extremely sad. Why would I paid for them to purposely neglect my dog. It's our first time there and we won't be going back! If you do not care about your dogs at all and want to pay for them to be neglected sui... read more

Daniel L. 

on Yelp

2 years ago

Honestly, this had to be the worst experience I ever had. I booked my dogs hair cut 6 weeks in advance only for the groomer to tell me 12 hrs before the hair cut that she doesn't feel comfortable to cut my dogs hair. Mind you she didn't relay any of her concerns with my dog after the cut the first time and she was 17 mins late for the first appointment. She tells me to go to the vet and get sedatives for my dog not even a day prior to the appointment as if I had the time to do that within a 12 hr time frame. So unprofessiona... read more