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Wag Hotels - Redwood City
- Pet Boarding
- Redwood City, CA
About this business
Location details
1025 Hansen Way, Redwood City, CA, 94063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
UPDATE: I actually got a phone call shortly after this review. I provided them with a different email address and received the link. So thank you very much for the follow up.
Business response:
We appreciate your feedback and apologize for the mix-up. Thank You and hope to see you soon
Wag Hotels RWC has been such a blessing for me, and would be for any single dog parent. Everest and I went to their free puppies socials since he was 13 weeks old. Junior and Alexa do an awesome job running the puppy socials, teaching you how to communicate with your puppy and teaching you how to intervene or not intervene. I even started doing individual training sessions with Alexa and junior and I am so impressed with Everest's progress! Wag Hotels RWC has been such a blessing for me, and would be for any single Once Ev... read more
I've been going to Wag Hotels exclusively since I adopted my best friend mid last year, I get her groomed there and have done all day play and even boarding. Granted I think she's an easy dog, I've never had any issues at all. The grooming is always good and she has a great time (you can watch on the camera during the work day which is amazing) - they even give you report cards. I'd keep going there if I didn't move.
Business response:
Thank you for the kind words, Travis! We are delighted to hear you and your pup have had great experiences at Wag. Wishing you well in your new place.
We've been taking our Portie for grooming every month with Danielle for three years now. She does a fantastic job every time!
Business response:
Hi Dara, Thank you for your review. We are glad your pup enjoyed his time with us! For young puppies they sure do enjoy the All Day Play! I am sorry we did not have your kong to return at check out. We usually do not accept kongs from home since we provide this as a service. For the inconvenience we would like to send you a new kong. If you have time please send us a message through Yelp or email at rc@waghotels.com so we can figure out a way to get the kong to you and your pup. Thank you!
I boarded my sweet dog for four days while I was in Hawaii. I was really impressed with wag hotel. The people who work there are really nice and great with animals. I did the board plus the all day play. The dog daycare is great. The dogs are divided in groups based on size. The playroom is huge and there was ample space for the little dogs to run around in. I loved how there was a webcam so I could check on my dog during the day. He looked great and happy at the end of the stay! He even made friends with another little dog.
These people who run the Wag Hotel in Redwood City are incompetent. They sent him to animal control when one of them nipped a "handler" and didn't tell us that we would need a rabies CERTIFICATE to retrieve our dog and of course it was a Sunday when our vet clinic is closed. So the dog in question had to stay in jail an extra day. The dog we left there (we brought in 2) didn't get the expert care we expected either. TERRIBLE EXPERIENCE. NEVER GOING BACK TO ANY OF THESE SHAM HOTELS.
This was our first--and almost certainly our last--visit to Wag Hotels. We signed up our 18-week-old puppy for daycare, hoping she'd enjoy some playtime and socialization. What we witnessed at pick-up was deeply upsetting. She was curled up inside a wire shelf meant for cleaning supplies, her ears pinned back, body rigid and hunched--visibly distressed. The handler's first comment was that she'd been "really shy" and kept to herself all day. That didn't add up. At other dog socials, she's consistently the most outgoing and ... read more
Business response:
We are truly sorry for the experience you and your puppy had with us. What you described does not reflect the standards of care and communication we promise to every guest. Your feedback highlights areas where we fell short, and we take it very seriously. I have personally reached out to you to better understand the situation and ensure your concerns are addressed. Please know that the well-being of every pet in our care is our highest priority. We strive to always ensure dogs are properly supervised, grouped appropriately,... read more
We have boarded and groomed our dogs at Wag Hotel because we believed their reputation for high-end care would give us peace of mind while traveling. Unfortunately, that trust was shattered. Yesterday, while returning from vacation, we received a distressing call that one of our dogs had been taken to the emergency room due to an incident during grooming. The groomer had cut his ear so badly that he needed to be sedated and receive stitches. Now, we're facing two weeks of medication, wound care, and constant monitoring--on ... read more
Business response:
Thank you so much for taking the time to speak with me directly about your experience. I want to express our sincere apologies again for what happened during Bob’s grooming appointment. We fully understand how distressing this must have been for you and your family, and we are truly sorry for the pain and worry this caused. It has been an honor caring for both Bob and Cooper over the years, and we value the trust you placed in us each time you walked through our doors. While this incident does not reflect the standard of ca... read more
They refused to allow my dog to stay there because he has a Level 3 heart murmur. Excuse me, but this is a heartless policy. Despite all the waivers Wag undoubtedly requires pet owners to sign, my dog is not acceptable, even though he is an active dog with no physical restrictions. They know that people like me, who used to take their dogs to Planet Pooch (which recently closed due to the owner's sudden passing), are in a bind to find a comfortable new situation for their dogs. But no. They won't accept him. Update: You ... read more
Business response:
BonBon, thank you so much for your feedback. While we would have truly loved the opportunity to care for your pup, the safety and well-being of both our guests and your pet is always our highest priority. At Wag, we pride ourselves on providing exceptional care to every dog who stays with us. However, that also means recognizing when a pet’s specific medical needs may be beyond the scope of what we can safely manage. Boarding—especially in a new and stimulating environment—can bring added stress, and with known cardiac conc... read more
Frequently asked questions about Wag Hotels - Redwood City
How is Wag Hotels - Redwood City rated?
Wag Hotels - Redwood City has a 4.3 star rating with 923 reviews.
When is Wag Hotels - Redwood City open?
Wag Hotels - Redwood City is open now. It will close tomorrow at 12:00 a.m.