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Window City
- Doors & Windows Manufacturing
- Woodbridge, ON
About this business
We first opened our doors in 1992 with a small 6000sqft unit, manufacturing vinyl windows. We are a 4th generation company in the window industry. Our company is a privately owned Canadian company, which operate a state-of-the-art windows and doors manufacturing facility totaling 400,000 sq. ft. in Vaughan, Ontario where we produce both our windows and doors. Window City is a window company that has one of the best warranties in the industry plus our dealers offer customer support and service that are unrivaled in the indust... read more
Location details
5690 Steeles Ave W, Woodbridge, ON, L4L 9T4, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
My home renovation Hi, we bought a house and needed to replace a couple broken tilt latches. I found the label with a manufacturer "Window City" and contacted a service department. They replied very quickly. They have spare parts in stock. I came to their office and spoke with Chris. He is very professional, knowledgeable, kind and very helpful. He gave me the parts and explained how to install it by myself, so he saved my money and made my day. I was so impressed by this amazing custom service I have never got before from o... read more
Business response:
Hi Sergey, Thank you so much for the kind review. We are glad to hear that you are happy with the products and services completed by Chris in our service department. Please feel free to contact us any time at info@windowcity.com with any future questions and/or concerns. Best Regards, Stephanie
new house windows it is so good to purchase the windows from them. good quality and good service right on time delivery. fare price. if you are looking to replace your windows this is the good people to go with.
Business response:
Hi there, Thank you so much for your kind words. We are glad to know that you are happy with the products and services of Window City. Feel free to reach out to us at info@windowcity.com for any future queries or concerns. Regards, Nupur
********** I’m very happy for dill with this company I will come over again I have best company for windows is name window city I will again have dill abuts new make building
Business response:
Hi there, Thank you so much for your review. We are glad to know that you are happy with Window City. Feel free to reach out to us in future at info@windowcity.com Best Regards, Nupur
Basement windows Had 6 windows installed in the basement, brick-to-brick, about 10 yrs ago. The windows are still working well after all this time. Never had to call for any issues until recently, and for a minor replacement of a latch which broke for reasons not related to the quality of the windows. The company was very responsive and helpful.
Business response:
Hi there, Thank you for your review. We are happy to hear that you are satisfied with the services provided by our service team. If you have any further questions or concerns please feel free to contact us at 905-265-9975 xt 128 or by email at info@windowcity.com. Many thanks, Stephanie
Windows I got windows from Window City for my entire home back in 2013 - 19 separate windows. A had some vinyl slider locks on my windows fail on a few windows about 1 year past warranty - aka this month. I explained that to Chris in the parts department - he understood and offered to replace all the parts on all the windows for free. They replaced all the pieces and not only that the pieces were improved and were much better than the original. To me real value comes in selling a good product but also how you follow up when ... read more
Business response:
Hi there, Thank you for your review. We are happy to hear that you are satisfied with the services provided by Chris from our service team. If you have any further questions or concerns please feel free to contact us at 905-265-9975 xt 128 or by email at info@windowcity.com. Many thanks, Stephanie
Excellent service I have window city casements which were installed about 10 years ago. They are long out of warranty. The plastic corners that hold the screen frames together had cracked due to age and the effects of the sun. I called window city and explained the situation to them. They told me to bring them in and both screens were repaired for no charge. I call that excellent service. Would definitely recommend them.
Business response:
Hi there, Thank you for your review. We are happy to hear that you are satisfied with the services provided by our service team. We stand by our product. If you have any further questions or concerns please feel free to contact us at 905-265-9975 xt 128 or by email at info@windowcity.com. Many thanks, Stephanie
replacement tilt latches I needed to replace some broken tilt latches for some Window City windows that had been installed over 10 years ago. The local installer was no longer in business. I found the Window City Service Department online, Chris was excellent to work with, provided parts at no charge if I provide postage. Excellent response and service.
Business response:
Hi there, Thank you for your review. We are happy to hear that you are satisfied with the services provided by our service team. We stand by our product. If you have any further questions or concerns please feel free to contact us at 905-265-9975 xt 128 or by email at info@windowcity.com. Many thanks, Stephanie
Great service on old windows I needed some parts for some Window City windows that had been installed 10 years ago at my parents’ house. The local installer put me in touch with the Service Department at Window City. I dealt with Chris who was very responsive and provided the parts at no charge (I honestly didn’t expect that). I was extremely pleased with my interaction with this company.
Business response:
Hi there, Thank you for your review. We are happy to hear that you are satisfied with the services provided by our service team. We stand by our product. If you have any further questions or concerns please feel free to contact us at 905-265-9975 xt 128 or by email at info@windowcity.com. Many thanks, Stephanie
Replacement clips for windows The service advisor was very knowledgeable with what I needed. There was no charge for the window clips even though it was just passed warranty date. I was very pleased with the service and would recommended Window City.
Business response:
Hi there, Thank you for your review. We are happy to hear that you are satisfied with the services provided by our service team. We stand by our product. If you have any further questions or concerns please feel free to contact us at 905-265-9975 xt 128 or by email at info@windowcity.com. Many thanks, Stephanie
Frequently asked questions about Window City
How is Window City rated?
Window City has a 4.9 star rating with 610 reviews.
When is Window City open?
Window City is closed now. It will open at 8:00 a.m.